• Define the long-term technical roadmap for the ServiceNow ecosystem. • Lead the design of complex integrations, custom applications, and automated workflows across modules. • Establish and enforce development standards, code reviews, and best practices. • Work closely with stakeholders to translate business needs into technical blueprints. • Stay ahead of ServiceNow releases to evaluate new features.

cFocus Software seeks a Application Developer II to join our program supporting the Executive Office of the President (EOP). This position is remote. This position a TS/SCI clearance. Qualifications: - Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related technical field. - 4+ years of experience in application or software development. - Experience developing backend services or applications in a federal or regulated environment. - Familiarity with ETL processes, data validation, and comparison logic. - Experience working with structured and semi-structured data sources. - Understanding of secure coding practices and vulnerability remediation. - Experience working in Agile or hybrid Agile development environments. - Strong analytical, troubleshooting, and documentation skills. Duties: - Compare the number of records and number of bytes of data, in aggregate, for a specific data type to identify any discrepancies - Compare the number of records and number of bytes of data, considering focused data segments (i.e., drill-down) for a specific data type to identify any discrepancies - Compare specific data points or attributes for a specific data type to identify any discrepancies - Execute audits for each data type (e.g., photos, emails, files, SharePoint lists, etc.) maintained within the OBS platform - Evaluate and identify deviations from permissions and access management expectations for OBS, data audit reports, and executive dashboards - Compare active accounts, Microsoft Exchange records, file system records, OBS, and other data sources, to ensure that records are properly tagged in the OBS platform based on Active Directory criteria as provided by Government - Maintain a complete and accurate log of all audit executions, including number of discrepancies and details of each such discrepancy, in machine-readable form - Proactively communicate through methods approved by the Government the results of any audit discrepancies - Review results of audits to identify trends and potential remediations and preventative measures to improve subsequent results - Identify any anomalies; such as failures of data types to be found into OBS on the expected schedule - Maintain a complete and accurate log of all non-resolvable discrepancies, to include the reason for non-remediation, in order to share the findings with the National Archives and Records Administration (NARA) as a part of Presidential transition - Provide process documentation to describe the end-to-end methodology for managing data verifications and validations, including the automated stages, as well as any manual interventions, escalations, and resolutions; schedule of execution; method of execution; and related pertinent technical and non-technical details. - Support designing, coding, testing, and debugging software applications. - Write basic code, conducting unit tests, and supporting application enhancements.

• API Development & Integration • Design, develop, and maintain RESTful API integrations between ServiceNow SAM Pro and external data sources (e.g., publisher portals, CMDB feeds, procurement systems, entitlement databases). • Build and manage integration endpoints, authentication mechanisms (OAuth2, API keys, certificates), and data pipelines within ServiceNow. • Develop MID Server configurations and Integration Hub spokes/flows to support bi-directional data exchange with VA enterprise systems. • Ensure API integrations comply with VA security standards, including FISMA, FedRAMP, and VA Handbook 6500 requirements. • Data Aggregation & Normalization • Aggregate software inventory data from disparate sources including SCCM/MECM, Flexera, Active Directory, and cloud platforms (AWS, Azure, GCP). • Implement data normalization routines using the ServiceNow Content Library and custom normalization rules to ensure consistent publisher, product, and version mapping. • Develop and maintain transformation scripts (JavaScript, GlideScript) to map source data to ServiceNow SAM data models. • Collaborate with VA data stewards and asset managers to define normalization standards and resolve data conflicts. • Automated Data Import Workflows • Build and manage scheduled import jobs, Import Set transforms, and JDBC/LDAP data sources within ServiceNow to automate recurring data ingestion. • Design robust error handling, alerting, and retry logic for import workflows to ensure data integrity and continuity. • Create and maintain data reconciliation processes to detect and remediate discrepancies between discovery data, entitlement records, and the ServiceNow CMDB. • Document all automated workflows and maintain runbooks to support operational sustainment and knowledge transfer. • Integration Testing & Validation • Develop and execute integration test plans covering unit, functional, regression, and end-to-end testing scenarios for all data pipelines and API connections. • Validate data completeness, accuracy, and consistency after each import cycle or integration event. • Conduct performance testing and optimization of integration processes to meet VA throughput and latency requirements. • Coordinate with VA test teams and change management processes to validate changes prior to production deployment. • Maintain integration test documentation and traceability matrices in alignment with VA Section 508 and compliance requirements. • Team Leadership & Mentorship (SAM Lead Developer) • Serve as the technical lead for a team of SAM Developers and subcontract staff, providing day-to-day work direction, code reviews, and technical guidance. • Establish and enforce development standards, coding best practices, and integration design patterns across the team. • Mentor junior and mid-level developers, facilitating professional growth, knowledge sharing, and skills development in ServiceNow SAM capabilities. • Coordinate with the Program Manager to assign tasks, track progress, and communicate risks and issues related to integration workstreams. • Conduct sprint planning, backlog grooming, and retrospective participation within an Agile/SAFe delivery framework. • Support Kentro and subcontractor onboarding, performance monitoring, and technical oversight in accordance with contract requirements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Develop, configure, and customize ServiceNow applications, ensuring best practices in workflows, integrations, automations, access controls, the Service Catalog, and more. - Collaborate closely with cross-functional teams to design, develop, test, and deploy solutions that meet business needs. - Build and maintain integrations between ServiceNow and other applications using REST APIs, SOAP APIs, Integration Hub, and other methods. - Participate in code reviews to uphold high standards of code quality and facilitate knowledge sharing. - Troubleshoot and ensure system reliability through robust design, comprehensive testing, and responsiveness to any issues. - Create and maintain clear, detailed technical documentation for applications, APIs, and processes. - Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements. Qualifications - 4+ years of full software development lifecycle (SDLC) experience with a strong emphasis on JavaScript. - Proven experience as a developer outside the ServiceNow platform, with exceptional analytical and problem-solving skills. - Expertise in advanced ServiceNow development, including: - Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and UI Pages. - Workflow, Flow Designer, Integration Hub, Reporting, Database Views, and Performance Analytics. - Proven experience in designing, building, and troubleshooting integrations between ServiceNow and external systems, including experience with REST APIs, SOAP APIs, Integration Hub, and authentication methods such as OAuth and Basic Auth. - Strong communication skills with a focus on collaboration, clarity, and self-awareness. - Ability to effectively manage multiple assignments with shifting priorities. - Self-motivated individual eager to learn and share knowledge on ServiceNow capabilities and best practices. - Experience working on Agile/Scrum project teams. - Eligibility to obtain and maintain a Public Trust clearance. Preferred Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience. - Certified Application Developer (CAD) on a recent ServiceNow platform release. - Certified Implementation Specialist (CIS) or related certifications in areas such as Discovery, Event Management, or Service Mapping. - Proficiency in ServiceNow CMDB, Event Management, and/or Service Mapping (including custom patterns). - Familiarity with relational database concepts. - Familiarity with testing using Automated Test Framework (ATF). - ITIL Foundation Certification (v3 or higher) or willingness to obtain within 1 year. - Proficiency with Microsoft Office Suite and SharePoint. Requirements - US Citizen is a must. - Eligibility to obtain and maintain a Public Trust clearance. Benefits - This is a remote position.