• API Development & Integration • Design, develop, and maintain RESTful API integrations between ServiceNow SAM Pro and external data sources (e.g., publisher portals, CMDB feeds, procurement systems, entitlement databases). • Build and manage integration endpoints, authentication mechanisms (OAuth2, API keys, certificates), and data pipelines within ServiceNow. • Develop MID Server configurations and Integration Hub spokes/flows to support bi-directional data exchange with VA enterprise systems. • Ensure API integrations comply with VA security standards, including FISMA, FedRAMP, and VA Handbook 6500 requirements. • Data Aggregation & Normalization • Aggregate software inventory data from disparate sources including SCCM/MECM, Flexera, Active Directory, and cloud platforms (AWS, Azure, GCP). • Implement data normalization routines using the ServiceNow Content Library and custom normalization rules to ensure consistent publisher, product, and version mapping. • Develop and maintain transformation scripts (JavaScript, GlideScript) to map source data to ServiceNow SAM data models. • Collaborate with VA data stewards and asset managers to define normalization standards and resolve data conflicts. • Automated Data Import Workflows • Build and manage scheduled import jobs, Import Set transforms, and JDBC/LDAP data sources within ServiceNow to automate recurring data ingestion. • Design robust error handling, alerting, and retry logic for import workflows to ensure data integrity and continuity. • Create and maintain data reconciliation processes to detect and remediate discrepancies between discovery data, entitlement records, and the ServiceNow CMDB. • Document all automated workflows and maintain runbooks to support operational sustainment and knowledge transfer. • Integration Testing & Validation • Develop and execute integration test plans covering unit, functional, regression, and end-to-end testing scenarios for all data pipelines and API connections. • Validate data completeness, accuracy, and consistency after each import cycle or integration event. • Conduct performance testing and optimization of integration processes to meet VA throughput and latency requirements. • Coordinate with VA test teams and change management processes to validate changes prior to production deployment. • Maintain integration test documentation and traceability matrices in alignment with VA Section 508 and compliance requirements. • Team Leadership & Mentorship (SAM Lead Developer) • Serve as the technical lead for a team of SAM Developers and subcontract staff, providing day-to-day work direction, code reviews, and technical guidance. • Establish and enforce development standards, coding best practices, and integration design patterns across the team. • Mentor junior and mid-level developers, facilitating professional growth, knowledge sharing, and skills development in ServiceNow SAM capabilities. • Coordinate with the Program Manager to assign tasks, track progress, and communicate risks and issues related to integration workstreams. • Conduct sprint planning, backlog grooming, and retrospective participation within an Agile/SAFe delivery framework. • Support Kentro and subcontractor onboarding, performance monitoring, and technical oversight in accordance with contract requirements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Develop, configure, and customize ServiceNow applications, ensuring best practices in workflows, integrations, automations, access controls, the Service Catalog, and more. - Collaborate closely with cross-functional teams to design, develop, test, and deploy solutions that meet business needs. - Build and maintain integrations between ServiceNow and other applications using REST APIs, SOAP APIs, Integration Hub, and other methods. - Participate in code reviews to uphold high standards of code quality and facilitate knowledge sharing. - Troubleshoot and ensure system reliability through robust design, comprehensive testing, and responsiveness to any issues. - Create and maintain clear, detailed technical documentation for applications, APIs, and processes. - Stay updated on emerging trends and advancements in ServiceNow to recommend and implement innovative system improvements. Qualifications - 4+ years of full software development lifecycle (SDLC) experience with a strong emphasis on JavaScript. - Proven experience as a developer outside the ServiceNow platform, with exceptional analytical and problem-solving skills. - Expertise in advanced ServiceNow development, including: - Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and UI Pages. - Workflow, Flow Designer, Integration Hub, Reporting, Database Views, and Performance Analytics. - Proven experience in designing, building, and troubleshooting integrations between ServiceNow and external systems, including experience with REST APIs, SOAP APIs, Integration Hub, and authentication methods such as OAuth and Basic Auth. - Strong communication skills with a focus on collaboration, clarity, and self-awareness. - Ability to effectively manage multiple assignments with shifting priorities. - Self-motivated individual eager to learn and share knowledge on ServiceNow capabilities and best practices. - Experience working on Agile/Scrum project teams. - Eligibility to obtain and maintain a Public Trust clearance. Preferred Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience. - Certified Application Developer (CAD) on a recent ServiceNow platform release. - Certified Implementation Specialist (CIS) or related certifications in areas such as Discovery, Event Management, or Service Mapping. - Proficiency in ServiceNow CMDB, Event Management, and/or Service Mapping (including custom patterns). - Familiarity with relational database concepts. - Familiarity with testing using Automated Test Framework (ATF). - ITIL Foundation Certification (v3 or higher) or willingness to obtain within 1 year. - Proficiency with Microsoft Office Suite and SharePoint. Requirements - US Citizen is a must. - Eligibility to obtain and maintain a Public Trust clearance. Benefits - This is a remote position.

Position Title: Principal ServiceNow Technical Architect Location: Remote (DMV Preferred) Other Considerations: U.S. Citizen or Permanent Resident (Required) POSITION SUMMARY We are seeking a Principal ServiceNow Technical Architect to serve as the enterprise technical authority and accountable architect of record for the ServiceNow platform supporting the Department of Veterans Affairs (VA). This individual is responsible for establishing and enforcing architectural standards, governing data and integration strategy, modernizing legacy implementations, reducing customization debt, and ensuring upgrade-safe platform engineering aligned to PWS requirements, CLIN deliverables, and federal compliance mandates. This is a stewardship role. The Principal Architect defines how the platform will operate — not simply how it will be configured. RESPONSIBILITIES Enterprise Architecture & Platform Stewardship - Serve as final technical authority for ServiceNow architectural standards under OMEGA - Establish and enforce platform-wide architectural guardrails governing customization, integration, data modeling, and application composition - Lead and adjudicate Architecture Review Board(ARB) decisions impacting ServiceNow - Define enterprise data models aligned to CSDM and ensure CMDB integrity across domains - Author and maintain reference architectures, integration patterns, and reusable blueprints - Modernize legacy, over-customized implementations into composable, upgrade-safe ecosystems - Protect long-term platform sustainability by preventing architectural drift and uncontrolled sprawl - Oversee defensible documentation of architectural decisions to support governance traceability and audit readiness Enterprise Integration & Data Authority - Architect scalable, secure integration strategies usingIntegrationHub, REST APIs, and event-based patterns - Define enterprise-aligned automation standards leveraging Flow Designer and App Engine - Establish cross-domain data consistency and interoperability strategies - Ensure platform decisions strengthen reporting integrity, analytics capability, and operational transparency - Balance innovation velocity with disciplined governance Contractual & Compliance Accountability (OMEGA-Aligned) - Ensure architectural output aligns with OMEGA PWS tasking, CLIN deliverables, and SOW governance requirements - Maintain defensible artifacts supporting ARB decisions, audit reviews, and federal oversight inquiries - Ensure alignment with VA ATO, FedRAMP, RMF, and security documentation requirements - Escalate material architectural risks within one business day of identification - Provide structured weekly executive-level reporting inclusive of 30–60-dayforward-lookingrisk posture, mitigation strategy, resource considerations, and contract impact implications Executive-Level Technical Leadership - Align product, engineering, and delivery teams under a unified enterprise architecture strategy - Mentor senior engineers and solution architects in enterprise-scale design thinking - Translate complex and ambiguous business objectives into sustainable architectural models - Provide consultative leadership that strengthens engineering discipline without creating bureaucratic friction - Establish a culture where patterns, standards, and governance are adopted because they improve outcomes — not because they are mandated REQUIRED QUALIFICATIONS - Master’s Degree and 5 years of relevant experience (13 years of experience required with no degree) - Active ServiceNow Certified Technical Architect (CTA) preferred. Certified Master Architect (CMA), and Certified Implementation Specialist (CIS)also considered - Demonstrated experience governing complex, multi-team ServiceNow ecosystems in regulated environments - Deep expertise in: - CSDM and enterprise CMDB strategy - App Engine and Strategic Portfolio Management (SPM) - IntegrationHuband REST-based enterprise integrations - Flow Designer automation architecture - ServiceNow security architecture and role modeling - Proven track record of stabilizing and modernizing highly customized ServiceNow environments - Experience operating within federal compliance frameworks (ATO, RMF, FedRAMP) - Experience participating in or leading Architecture Review Boards (ARB) PREFERRED QUALIFICATIONS - Experience supporting VA or other large federal health IT modernization initiatives - Familiarity with App Engine Studio - Experience reducing platform technical debt in enterprise ServiceNow environments - Experience integrating AI/ML capabilities, Process Mining, or advanced data governance frameworks - Experience in Agile delivery environments - Experience in Government Contracting, including PWS compliance and deliverables management - Local to DMV and able to attend in-person meetings twice monthly WHAT WE VALUE - Architectural judgment grounded in resilience, scalability, and upgrade integrity - The discipline to simplify complex systems rather than amplify them - Governance that enables innovation without compromising control - Clear documentation and defensible decision-making in high-visibility environments - Leadership that builds architectural maturity across teams - Accountability for long-term platform health — not short-term velocity alone WORKING CONDITIONS Standard Business hours are Monday through Friday 9-5 ET. Occasional extended or weekend hours may be required based on operational needs. Up to 25% travel may be required, including day trips in the DMV area. Must have reliable internet service to enable effective telecommuting when working remotely. BENEFITS Sprezzatura offers a comprehensive and flexible benefit package to include: - Medical, Dental, and Vision - HealthSavingAccount (when enrolled inaneligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match WORK AUTHORIZATION Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO STATEMENT Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.

• Responsible for utilizing your years of ServiceNow development experience to create custom service portals with complex queries • Develop the service catalog and integrate external systems • Implement security measures such as Access Control Lists • Work in a collaborative team environment on exciting projects with a global scale