This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Operations Associate is an integral part of the Shields Health Solution’s operations team. This individual will support Shields’ assigned health system partners within a region. The Operations Associate works directly with the Manager of Patient Services, strategic operations, regional trainers, and liaisons to support specialty pharmacy day to day operations, growth and expansion initiatives, and new clinic implementations. The ideal candidate should have a strong interest in operations. Applicant should be analytically oriented, results driven, and be able to work as a member of a close-knit team. - Support Shields operations team at health system partners with day-to-day operations, new clinic implementations, and other growth initiatives - Organize and maintain required documentation to enable operational success, including clinic rollout schedules, clinic contact lists, staffing rosters, data inputs, and other operational planning tools - Assist Regional Integrations Manager with new hire responsibilities around maintaining new hire checklist, coordinating training schedules and travel for new liaison hires - Support the training team on new and ongoing training activities - Partake in liaison audit process, including conducting audits and providing feedback to Manager of Patient Services - Compile and present data to internal teams and clinic audiences - Interface with health system IT team to obtain systems access for Shields team member - Help plan and coordinate internal Shields’ team building events and activities - Assist with other tasks as needed Qualifications - Associate’s or Bachelor’s Degree preferred - 1-2+ years of relevant work experience - CPhT certification or equivalent preferred - Strong organizational skills and attention to detail - Excellent verbal and written communication - Experience with Microsoft Outlook, Word, Excel, PowerPoint and other project management tools - Interest in data analysis - Collaborative, team player - Ability to multitask in a fast-paced environment Company Description

• Analyze network performance across client and contractor journeys to identify trends, risks, and improvement opportunities • Monitor data flows and connectivity between internal systems • Proactively identify and escalate operational gaps and bottlenecks before they escalate and our teams and customers • Develop AI-driven insights, anomaly detection models, and predictive performance indicators • Automate recurring operational workflows to reduce manual intervention and increase consistency • Lead rollout and continued enablement for new productivity and AI tools • Train teams on how and when to use tools to drive real efficiency and quality gains • Reinforce best practices to ensure consistent and sustained adoption • Build scalable reporting frameworks aligned to evolving business needs • Ensure data handling adheres to governance, compliance, and security standards • Document processes, automation logic, and system dependencies clearly • Partner cross-functionally with Product, Engineering, and Operations to improve system reliability • Continuously identify opportunities to streamline workflows and improve operational scalability • Increased utilization and effectiveness of AI-enabled workflows • Reduced variability in execution across Operations and Intelligence teams • Reduction in manual operational tasks through automation • Increased use of AI-driven insights in operational decision-making • Clear, actionable intelligence delivered to leadership • Faster, more consistent adoption of new processes and tools

Responsible for the development, implementation and maintenance of Seattle Children’s regional network contracts and ensuring all agreements and amendments are processed efficiently, accurately and in compliance with organizational policies and standards. Manages department contract workflow, including but not limited to, tracking contracts against renewal/expiration dates, initiating updates, drafting documents, coordinating internal/external/legal reviews, obtaining signatures, and storing documents and communications. Identifies and implements process improvements in collaboration with Regional Network leadership. Required Education and Experience Bachelor’s degree in Business or a related field. Minimum five (5) years experience, with related experience such as project management, contract management, or healthcare admin/analysis. Required Credentials n/a. Preferred Master's degree in health care administration or business administration. Experience with contracting and healthcare. Compensation Range $80,715.00 - $121,073.00 per year Salary Information This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided. Disclaimer for Out of State Applicants This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors. Benefits Information Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits. About Us Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country. U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest. As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here. Our Commitment Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves. Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

• Serve as top-level escalation for complex network/security incidents. • Lead major incident resolution, RCA, and post-incident improvements. • Ensure high availability, performance, and security of global platforms. • Provide deep expertise in routing/switching, LAN/WAN, SD-WAN, data center networking, firewalls, VPNs, etc. • Support hybrid cloud/on-prem connectivity. • Review and validate network designs, configurations, and implementation plans. • Drive monitoring optimization, automation, and reduced MTTR. • Collaborate with SRE and platform teams on reliability initiatives. • Coach mid-level engineers across global shifts.