This position is posted by Jobgether on behalf of a partner company. We are currently looking for an ERP Higher Ed Project Manager in United States. This role offers a unique opportunity to lead complex ERP projects within higher education institutions, ensuring programs are delivered on time, within scope, and aligned with client expectations. You will oversee all aspects of project management, from planning and resource allocation to risk mitigation and quality assurance, while maintaining strong relationships with internal teams, external vendors, and university stakeholders. This position provides the autonomy to drive decisions while collaborating with a global team of experts. The successful candidate will be responsible for monitoring schedules, managing budgets, approving deliverables, and providing strategic oversight to ensure successful implementation. With a mix of remote work and travel, this role combines flexibility with high-impact responsibilities that directly influence the efficiency and effectiveness of higher education operations. Accountabilities: - Manage and oversee ERP project initiatives for higher education institutions, ensuring adherence to project goals, scope, budget, and quality standards. - Coordinate resources and activities across internal teams and vendor implementation partners to ensure milestones and deliverables are achieved on schedule. - Develop, maintain, and review project documentation, including project plans, risk registers, and status reports, ensuring proper storage and archiving. - Facilitate resolution of project issues, risks, and conflicts, escalating to senior leadership when necessary. - Oversee change management processes, including review and approval of change requests submitted by vendor implementation teams. - Report project progress, budget, and status to executive sponsors, steering committees, and other stakeholders, recommending corrective actions as needed. - Ensure compliance with procurement policies, contract management, and regulatory requirements relevant to higher education projects. Requirements: - 10+ years of experience managing large, complex ERP projects, preferably within higher education, including research or comprehensive universities. - Proven background in public sector higher education process improvement and systems implementation. - Expertise in ERP functional areas such as Student Administration, Financial Management, HR/Payroll, Purchasing, or Grants Management. - Strong knowledge of procurement processes, RFP development, software acquisition, and contract negotiation. - Bachelor’s degree in a technical or scientific field; MBA or advanced degree preferred. - PMP certification preferred. - Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Project, Outlook). - Exceptional verbal, written, and presentation skills, capable of communicating complex concepts clearly to all levels of management. - Strong analytical skills with attention to detail and the ability to manage multiple priorities effectively. - Experience providing high-level expertise across a broad range of business and IT subject areas. - Willingness to travel up to 50% based on client needs. Benefits: - Competitive compensation commensurate with experience. - Remote work flexibility with periodic travel for client engagement. - Exposure to complex, high-impact ERP projects across higher education institutions. - Opportunities to collaborate with a global team of experienced professionals. - Professional development and growth in project management and ERP systems expertise. - Inclusive and supportive work environment that values diversity and collaboration. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?  Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Lead end-to-end ERP implementation projects from initiation through go-live and post-deployment stabilization • Apply PMI project management methodologies • Define and manage project scope, schedule, budget, risks, assumptions, and dependencies • Establish and maintain integrated project plans • Enforce formal change control processes • Facilitate project governance • Participate in and deliver internal and customer-facing project reviews • Coordinate cross-functional teams • Ensure deliverables meet defined acceptance criteria and quality standards • Proactively identify, escalate, and resolve project risks and issues • Drive customer adoption and readiness through effective planning of testing, training, cutover, and go-live activities • Align service delivery with ITIL principles • Maintain accurate project documentation

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role As a Senior Lead Project Controls Specialist, you will be responsible for leading the project controls governance processes with the internal cross-functional teams to manage intake requests and requirements gathering for our project management system. You will also be responsible for leading strategic projects, interfacing with cross-functional teams to lead improvements, requirements gathering and contributing to the overall strategic vision of the Custom Networks organization by integrating a broad range of ideas regarding Custom Networks analytics. The Main Responsibilities - Lead, define and manage initiatives and projects to develop Custom Networks predictive models (e.g. Strategic Roadmaps, Deployment Trends, Identifying potential risks/threats, data management and governance) - Lead and manage the analytics of different customers deployment, identify areas of improvements, simplify process or way-of-work to meet the demand - Define, assess and evaluate alternative solutions to ensure alignment with the strategies, target objects are met - Ensure that the area of concerns on the deployment are addressed well ahead of time and report to the leadership team - Ensure alignment of projects with agreed strategic and operational goals - Oversee the Enterprise PMO, with PM’s assigned to only strategic end-to-end company level initiatives - Align data and solutions to business end-to-end boundaries and build a capable best practice staff of experts in key areas to align with each of the organizations - Review the deployment continuously, identify patterns and recommend for improvements - Evaluate the strategic contribution and alignment with overall strategies and architectures - Identify and standardize the processes to support deployment - Evaluate Risks and Issues and support other functions within project control organization What We Look For in a Candidate Required - Bachelor's degree or equivalent education and relevant experience, preferably from Telecommunication industry - Advanced proficiency of Power BI - 12 + years’ of experience or 8+ years with Master's in the Wireline/Wireless/Transport Network deployment domain - Worked on various models like Predictive models, Risk Assessment Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI $114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure #LI-Remote Requisition #: 340940 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

• Lead end‑to‑end customer journey mapping initiatives, including discovery workshops, internal stakeholder interviews, touchpoint mapping, pain‑point identification, and moments‑of‑truth analysis • Facilitate cross‑functional workshops with Marketing, Sales, Implementation, Customer Support, Product, and Operations to understand the full customer lifecycle • Translate journey insights into prioritized CX improvement initiatives and partner with business teams to define solutions • Support the development and refinement of customer personas using journey insights, VOC data, and stakeholder input • Partner with internal teams to design and execute experience improvements (e.g., simplifying onboarding, reducing implementation complexity, improving support interactions) • Support and help oversee Voice of the Customer (VOC) programs, including review and routing of NPS, CSAT, and customer feedback to appropriate business owners • Ensure customer feedback is closed‑looped, tracked, and used to inform ongoing CX improvements • Manage CX project plans, timelines, dependencies, risks, and stakeholder communications • Develop and maintain project documentation and artifacts, including charters, project plans, executive summaries, and status updates • Provide clear visibility into progress, risks, and outcomes for CX initiatives • Act as a connector across teams to promote alignment, drive adoption of CX practices, and support change management