• Lead end‑to‑end customer journey mapping initiatives, including discovery workshops, internal stakeholder interviews, touchpoint mapping, pain‑point identification, and moments‑of‑truth analysis • Facilitate cross‑functional workshops with Marketing, Sales, Implementation, Customer Support, Product, and Operations to understand the full customer lifecycle • Translate journey insights into prioritized CX improvement initiatives and partner with business teams to define solutions • Support the development and refinement of customer personas using journey insights, VOC data, and stakeholder input • Partner with internal teams to design and execute experience improvements (e.g., simplifying onboarding, reducing implementation complexity, improving support interactions) • Support and help oversee Voice of the Customer (VOC) programs, including review and routing of NPS, CSAT, and customer feedback to appropriate business owners • Ensure customer feedback is closed‑looped, tracked, and used to inform ongoing CX improvements • Manage CX project plans, timelines, dependencies, risks, and stakeholder communications • Develop and maintain project documentation and artifacts, including charters, project plans, executive summaries, and status updates • Provide clear visibility into progress, risks, and outcomes for CX initiatives • Act as a connector across teams to promote alignment, drive adoption of CX practices, and support change management

• Overseeing the successful execution of large-scale industrial cooling projects from initiation to completion • Managing major industrial installations that require comprehensive cooling solutions • Developing and executing comprehensive project plans aligned with client requirements and industrial best practices • Coordinating extensive project resources including specialized personnel, heavy equipment, and significant material volumes required • Monitoring progress on complex, multi-phase projects, tracking critical milestones, and taking necessary actions to mitigate risks • Leading multidisciplinary project teams and promoting a culture of continuous improvement • Monitoring financial performance throughout the project lifecycle • Upholding rigorous quality standards and ensuring all deliverables meet regulatory and client specifications • Acting as the key point of contact for clients, building trusted relationships and providing regular updates.

• Working with Marketing Directors and Account Managers to define project scope, overall objectives and deliverables • Coordinate the proper intake, routing, and publishing of tasks and projects including capturing project scopes to meet established deadlines. • Creates and assigns tasks to an internal team of Digital Marketing Analysts, Marketing Automation Specialists, and other team members as needed. • Analyzes requests and understands total asks before engaging the appropriate department resources, ensure proper prioritization, meet all established deadlines, and proactively resolve issues that may impact the delivery of requests. • Maintains regular communication with internal client support teams and external clients for early detection of issues. • Use metrics wisely to help identify project areas that might need attention. • Compile reporting related to tasks and hours spent on projects and clients. • Additional duties as assigned.

Title: Project Coordinator, Implementations Reporting to: Senior Director, Content Strategy Location: Remote Travel: Up to 10–15% travel Opportunity Get Well’s Rhythm X team is seeking a detail-oriented and proactive Project Coordinator to support healthcare software implementations across our client portfolio, with focus on government and VA partners. This role is ideal for a motivated professional with 2+ years of project coordination experience who thrives in a fast-paced, client-focused environment. The Project Coordinator will play a key role in keeping projects organized, tracking milestones, and ensuring the smooth execution of HL7 based integration efforts. At GW Rhythm X, we’re looking for someone who is both analytical and people-oriented — someone who can translate technical processes into clear action items and keep cross-functional teams aligned. The right candidate will be eager to learn the intricacies of healthcare data exchange, contribute to continuous process improvement, and grow into greater project management responsibilities over time. Success is measured by timely project delivery, adherence to implementation processes, client satisfaction, the accuracy of project tracking and communication, and ability to meet or exceed company business objectives. GWRX Internal Application Deadline: Friday, March 13 Responsibilities - Support multiple healthcare software implementation projects, including government contracts - Track project timelines, milestones, risks, action items and deliverables - Coordinate HL7 integration activities with internal and client technical teams - Maintain project documentation, status updates, and meeting notes - Prepare clients for go-live, assist in client onboarding, and support post-launch follow-up - Facilitate clear communication with internal stakeholders: Project Management, Integrations, Product, Sales, and Client Success teams, etc. - Contribute to internal process documentation and continuous improvement Requirements - 2+ years of experience in healthcare project coordination or implementation support - Working knowledge of HL7 integrations and healthcare data exchange - Strong organizational skills and proven ability to manage multiple priorities - Ability to manage multiple priorities in a fast-paced environment - Client-facing experience in a healthcare or SaaS setting, government or VA clients preferred - Excellent communication and follow-through in both client-facing and internal team interactions - Familiarity with HIPAA, data security, or government contracting environments a plus - Proficiency with the following project management and collaboration tools is preferred: Apple (iOS), Google Workspace (G Suite), JIRA service desk and Smart Sheets - Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations About GW RhythmX GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally. Most relevant press releases: Presbyterian Healthcare Services Expands Use of GW RhythmX to 200 Primary Care Clinicians in the First Full System Deployment of a Precision Care AI Platform - RhythmX AI Get Well, a leader in patient engagement software, and RhythmX AI, a leader in AI-powered precision care, will combine to form GW RhythmX to usher in the next generation of precision care About SymphonyAI Group SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn. When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You’ll find everything you’d expect and many things you don’t: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated base salary range for this position is $75,000 - $95,000 plus bonus potential. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. GW RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.