• Architect the AI Landing Zone, including Azure OpenAI, Azure AI Foundry, Power Platform, Microsoft Fabric, and Microsoft Copilot services. • Ensure the platform is secure, compliant, and designed to scale across academic, administrative, research, and healthcare environments. • Define and enforce governance, identity/SSO integration, and infrastructure requirements. • Implement architectural controls to support FERPA, accessibility (WCAG/508), privacy, and institutional policy requirements. • Design integration patterns with core client systems (SIS, LMS, SSO, APIs, data sources). • Collaborate with the Data/Technology Lead to define secure data pipelines, connectors, and access patterns. • Evaluate technology options (Azure OpenAI, Copilot, Power Platform, Fabric) for each use case. • Establish CI/CD pipelines, monitoring dashboards, cost transparency mechanisms, and lifecycle management processes. • Review prototypes, solution designs, integrations, and deployments for technical completeness and architectural alignment. • Collaborate closely with the Functional Consultant and project manager for technical sequencing and risk mitigation.

Role: At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the IT Support Specialist ensures HubSpot is configured, governed, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions. This role exists because HubSpot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with HubSpot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The HubSpot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume through better design, automation, and documentation. Responsibilities: - Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration. - Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs. - Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time. - Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making. - Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module. - Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden. Requirements: - 2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment, with end-to-end ownership of configuration and support. - Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process. - Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance. - Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems. - Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions. - Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement. Results: - HubSpot tickets are triaged, prioritized, and resolved efficiently, with clear ownership and consistent adherence to defined SLAs. - Recurring HubSpot and integration issues are identified, documented, and eliminated over time, resulting in a sustained reduction in ticket volume. - Data across contacts, companies, deals, and custom objects remains clean, consistent, and reliable, supporting accurate reporting and downstream systems. - Workflows, automations, and system configurations function predictably, reducing manual work and operational friction for Sales, Marketing, and Operations. - HubSpot onboarding, access changes, and offboarding are executed accurately and on time, with minimal disruption to users. Location: - Remote, USA - Must be willing to travel 4-6 times per year to Las Vegas, NV - Standard working hours are Monday through Friday, 9:00 AM – 6:00 PM PST, with periodic workshops or special events. Occasional after-hours support may be required for urgent issues. Compensation: - $60,000 - $75,000 annually - The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below). Benefits: We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: - Flexible Unlimited Paid Time Off and Company-wide Holidays - Employer sponsored Medical, Dental, & Vision plans - $1,950 annual Employer HSA contribution - FSA options including dependent care - Employee assistance program and mental health resources - Employer match program for 401(k), eligible for both Traditional and Roth accounts - $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more! - For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas * Benefits eligibility applies only to full-time roles. ACQ Core Values: Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Competitive Greatness Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Sincere Candor Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Unimpeachable Character Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing the strategy and execution of GxP R&D, Clinical and Commercial systems to ensure efficiency, scalability, and compliance with company needs. - Document, analyze, and optimize current business processes and workflows to identify opportunities for improvement and automation. - Partner with business leaders to understand their needs and develop business cases for new system implementations or enhancements. - Lead full lifecycle of system implementation from selection through go-live support. - Create change controls and lead system upgrades, patches, and enhancements. - Champion IT governance and compliance, driving continuous improvement of policies and procedures. - Ensure the accuracy and integrity of GxP data through system audits and reconciliations. - Develop and deliver actionable dashboards and reports for leadership insights. - Ensure all systems comply with FDA regulations, GDPR, and other biotech-related regulatory standards. - Develop system validation documentation and manage validation engineers. - Implement, document, and maintain proper security protocols to safeguard sensitive company information. - Act as escalation point and hands-on problem solver for critical GxP system issues. - Partner with IT leadership to create cross-functional roadmap of GxP systems. Qualifications - Bachelor’s degree in Business, Information Technology, Computer Science, Finance, or a related field. MBA or MS degrees preferred. - 10+ years of experience as a Business Systems Analyst or similar role, preferably within a biotech, life sciences, or public company. - Excellent communication skills to work with cross-functional teams and explain technical details to non-technical stakeholders. - Experience supporting Clinical, Regulatory, Commercial, and Quality systems (e.g. CRM, RIMS, DMS, QMS, TMS, LIMS). - Strong knowledge of SQL, data analytics tools, and reporting systems (e.g., Power BI). - Experience in system integrations, configuration, testing, and supporting GxP software solutions. - Strong understanding of regulatory requirements relevant to GxP environments, including FDA regulations, EU Annex 11, and 21 CFR Part 11 compliance. - Ability to perform gap analysis, gather requirements, and design efficient solutions for GxP business processes. - Understanding of Drug Development Process and Cell/Gene Therapy principles. - Strong analytical skills to understand complex business processes and system requirements. - Ability to translate business needs into technical requirements and system solutions. - Expertise in process improvement and finding efficiencies within existing systems and processes. - Strong project management skills with the ability to work on multiple projects simultaneously. - Ability to influence and collaborate with senior leadership and stakeholders. - Excellent organizational skills and attention to detail. - Customer-focused mindset with a proactive approach to solving issues. Requirements - The National salary range for this position is from $150,000 to $170,000 USD annually. - Northern California salary range for this position is from $165,000 to $185,000 USD annually. - This position is also eligible for bonus, benefits, and participation in Company’s stock plan.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Support Specialist in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. - Serves as a resource for multi-disciplinary projects within IS&T - Collaborates with cross-functional teams - Assists community members with AI platforms - Provides guidance on compliant use aligned with Institute policies - Supports assessments of prospective AI solutions Qualifications - Bachelor’s degree - Minimum of five years of experience in IT support, information systems, or another related field Requirements - Ability to troubleshoot Mac, Windows, and Linux operating systems - Comfortable with the command line-interface - Experience with learning management systems - Experience with MS O365 and Exchange administration support - Experience providing SaaS administration support - Experience working with a ticketing management system Company Description