• Accept assignment to defined L&D Programs. • Establish active engagement and positive relationships with the business partners. • Work in conjunction with Business & IT leaders to fully understand Program intent, expectations, challenges, budgets, and success criteria. • Identify a comprehensive impact assessment on teammates, groups and teams affected by the Program’s deployment. • Evaluate and define Village impacts from the Program’s deployment. • Establish Program-level deployment timeline and Deployment Strategy that identifies Program components into defined Deployment Events. • Oversee the end-to-end content development lifecycle. • Conduct Content Reviews & Perform Quality Assurance Review developed training materials. • Create and update job aids, quick reference guides, FAQs, and other performance support collateral to assist learners. • Maintain an up-to-date and organized listing of all training content in our CWOW learning library. • Assume ownership for monitoring the ServiceNow/TMSS Submissions queue for requests to update or revise existing CWOW training content. • Provide administrative and logistical support for training initiatives as needed. • Share program status and deployment information with L&D leadership team.

• Accountable for enterprise-level orchestration of the A360 program • Ensure integrated planning, dependency management, risk visibility, and executive alignment across all workstreams • Own the end-to-end program view across all A360 workstreams • Drive integrated planning and sequencing • Provide clear, decision-ready insights to executives and steering forums • Act as the single point of accountability for program-level risk, issue, and escalation management • Ensure alignment across Agile and external partners

• collaborate with internal and external stakeholders to ensure HEDIS, CAHPS, and NCQA initiatives are fully integrated throughout the organization • support business department initiatives that promote quality, safety and cost of care opportunities related to CAHPS, HEDIS, NCQA and other quality initiatives • responsible for gathering requirements, creating plans and schedules, managing resources, and facilitate project execution and deployment • maintain detailed business process documentation including meeting minutes, action items, issues lists and risk management plans as applicable • create and monitor all department deliverables to ensure adherence to quality standards including clinical reporting documents, related reference materials, and policy and procedure documentation • communicate program status to management and key stakeholders • identify resources, resolve issues, and mitigate risks • identify requirements, procedures and problems to improve existing processes • coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and business objectives • manage projects through the full project life cycle • provide leadership and effectively communicate project status to all stakeholders • negotiate with project stakeholders to identify and secure resources, resolve issues and mitigate risks

• Serve as a key subject‑matter expert on global immigration across major categories (e.g., H‑1B, TN, E‑3, L‑1, O‑1, PERM/green card, J‑1), providing clear guidance, scenario planning, and recommendations to HR and business partners, with escalation support from senior leaders and external counsel on the highest‑risk matters. • Build and improve the immigration operating model: document and standardize processes; partner with Tier 1/Tier 2 teams so they can reliably run repeatable work; identify and close gaps in enablement and controls. • Manage the annual H‑1B CAP portfolio and ongoing case lifecycle (portability, amendments, extensions) to avoid business disruption: own timelines, documentation readiness, vendor coordination, and stakeholder communication. • Support global expansion and M&A workstreams by assessing work authorization feasibility, cost, and timelines; contribute to go/no‑go guidance and implementation playbooks in partnership with Legal, Global Mobility, and other People partners. • Establish crisp intake and employee/manager communications: maintain Jira/HRIS request flows, publish FAQs and how‑to guides, and provide calm, structured updates during regulatory changes or travel disruptions. • Define and maintain operational KPIs (e.g., time‑to‑file, approval rate, error/redo rate, cost‑per‑matter); run regular reviews with your manager and partner teams and drive continuous improvement experiments based on data. • Partner with HR Tech/People Analytics to translate immigration needs into clear requirements, automate repetitive workflows, strengthen document controls, and ship dashboards that reduce manual work and error paths.