• collaborate with internal and external stakeholders to ensure HEDIS, CAHPS, and NCQA initiatives are fully integrated throughout the organization • support business department initiatives that promote quality, safety and cost of care opportunities related to CAHPS, HEDIS, NCQA and other quality initiatives • responsible for gathering requirements, creating plans and schedules, managing resources, and facilitate project execution and deployment • maintain detailed business process documentation including meeting minutes, action items, issues lists and risk management plans as applicable • create and monitor all department deliverables to ensure adherence to quality standards including clinical reporting documents, related reference materials, and policy and procedure documentation • communicate program status to management and key stakeholders • identify resources, resolve issues, and mitigate risks • identify requirements, procedures and problems to improve existing processes • coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and business objectives • manage projects through the full project life cycle • provide leadership and effectively communicate project status to all stakeholders • negotiate with project stakeholders to identify and secure resources, resolve issues and mitigate risks

• Serve as a key subject‑matter expert on global immigration across major categories (e.g., H‑1B, TN, E‑3, L‑1, O‑1, PERM/green card, J‑1), providing clear guidance, scenario planning, and recommendations to HR and business partners, with escalation support from senior leaders and external counsel on the highest‑risk matters. • Build and improve the immigration operating model: document and standardize processes; partner with Tier 1/Tier 2 teams so they can reliably run repeatable work; identify and close gaps in enablement and controls. • Manage the annual H‑1B CAP portfolio and ongoing case lifecycle (portability, amendments, extensions) to avoid business disruption: own timelines, documentation readiness, vendor coordination, and stakeholder communication. • Support global expansion and M&A workstreams by assessing work authorization feasibility, cost, and timelines; contribute to go/no‑go guidance and implementation playbooks in partnership with Legal, Global Mobility, and other People partners. • Establish crisp intake and employee/manager communications: maintain Jira/HRIS request flows, publish FAQs and how‑to guides, and provide calm, structured updates during regulatory changes or travel disruptions. • Define and maintain operational KPIs (e.g., time‑to‑file, approval rate, error/redo rate, cost‑per‑matter); run regular reviews with your manager and partner teams and drive continuous improvement experiments based on data. • Partner with HR Tech/People Analytics to translate immigration needs into clear requirements, automate repetitive workflows, strengthen document controls, and ship dashboards that reduce manual work and error paths.

• Drives scalable sales operations by setting clear objectives • Optimizes processes and tools • Empowers teams through data-driven strategy and performance management • Leads sales operations by setting objectives and delegating work • Oversees sales tools and contract lifecycle management • Manages talent and resources through staffing and performance management

• Manages customer project delivery for very large/complex/single or multiple region projects. • Manages project financials including P&L and meets/exceeds SOAR approved budgets. • Identifies and develops new opportunities with clients and manages upper level client delivery relationships. • Mentors and encourages skill development of project team members.