• Serve as a key subject‑matter expert on global immigration across major categories (e.g., H‑1B, TN, E‑3, L‑1, O‑1, PERM/green card, J‑1), providing clear guidance, scenario planning, and recommendations to HR and business partners, with escalation support from senior leaders and external counsel on the highest‑risk matters. • Build and improve the immigration operating model: document and standardize processes; partner with Tier 1/Tier 2 teams so they can reliably run repeatable work; identify and close gaps in enablement and controls. • Manage the annual H‑1B CAP portfolio and ongoing case lifecycle (portability, amendments, extensions) to avoid business disruption: own timelines, documentation readiness, vendor coordination, and stakeholder communication. • Support global expansion and M&A workstreams by assessing work authorization feasibility, cost, and timelines; contribute to go/no‑go guidance and implementation playbooks in partnership with Legal, Global Mobility, and other People partners. • Establish crisp intake and employee/manager communications: maintain Jira/HRIS request flows, publish FAQs and how‑to guides, and provide calm, structured updates during regulatory changes or travel disruptions. • Define and maintain operational KPIs (e.g., time‑to‑file, approval rate, error/redo rate, cost‑per‑matter); run regular reviews with your manager and partner teams and drive continuous improvement experiments based on data. • Partner with HR Tech/People Analytics to translate immigration needs into clear requirements, automate repetitive workflows, strengthen document controls, and ship dashboards that reduce manual work and error paths.

• Drives scalable sales operations by setting clear objectives • Optimizes processes and tools • Empowers teams through data-driven strategy and performance management • Leads sales operations by setting objectives and delegating work • Oversees sales tools and contract lifecycle management • Manages talent and resources through staffing and performance management

• Manages customer project delivery for very large/complex/single or multiple region projects. • Manages project financials including P&L and meets/exceeds SOAR approved budgets. • Identifies and develops new opportunities with clients and manages upper level client delivery relationships. • Mentors and encourages skill development of project team members.

• Lead the end-to-end delivery of complex programs for government customers using AtomEngine, ensuring commitments are met on time and with high quality • Serve as the primary point of coordination between Battle Road, government stakeholders, and external partners throughout the program lifecycle • Develop a deep understanding of customer goals, workflows, and success criteria, advocating for them in planning, execution, and delivery decisions • Translate customer needs into actionable delivery plans and product requirements, including epics, user stories, acceptance criteria, and milestones • Own program execution by managing plans, schedules, budgets, dependencies, risks, and deliverables across multiple concurrent efforts • Facilitate effective collaboration across engineering, product, customer success, and partner teams, maintaining alignment and momentum • Track, evaluate, and communicate program status, risks, and outcomes, leading regular reviews and ensuring transparency with all stakeholders • Travel frequently to customer sites and partner locations as required to support program delivery