• Provide expertise on technical capabilities related to development of ServiceNow with focus on the Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) modules. • Develop and implement technical solutions and perform integration and functional testing. • Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for EITSM, SPM and PPM development. • Collaborate with development team, project managers and Operations teams to implement innovative technical solutions via iterative approach reducing time to delivery • Create and manage scripts and workflows/flows. • Address problems of systems integration, compatibility and multiple platforms. • Perform Architecture design and reviews ensuring initiatives are aligned with future state. • Consult with project teams and end users to identify application requirements. • Build dashboards based on application data models and external data sources. • Participate in development of software documentation and technical reports. • Participate in Agile ceremonies and backlog refinement. • Conduct product demonstrations to stakeholders.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY The ServiceNow Business Continuity Management (BCM) Product Owner is responsible for the strategy, roadmap, and successful delivery of the BCM product on the ServiceNow platform. This role enhances organizational resilience by enabling effective business impact analysis (BIA), risk‑based continuity planning, crisis management, and regulatory compliance. As the central connector across business stakeholders, risk & compliance, IT, and ServiceNow platform teams, the Product Owner translates continuity and resilience requirements into scalable, governed, and high‑quality ServiceNow solutions. WHAT WE EXPECT OF YOU - Collaborate with Risk and business stakeholders to refine and prioritize new BCM requirements. - Oversee the full development lifecycle of user stories, ensuring clarity, alignment, and timely delivery. - Provide direction to developers, reinforcing platform standards and leading coding practices. - Stay current on upcoming ServiceNow release features and assess relevance with stakeholders. - Triage, investigate, and resolve product issues in accordance with enterprise SLAs, driving continuous improvement. REQUIRED QUALIFICATIONS 7+ years of relevant experience demonstrating the following: - Hands‑on experience owning or delivering ServiceNow BCM capabilities, including BIA, BCM lifecycle, Crisis & Response. - Proven success as the empowered Product Owner for a mission‑critical enterprise platform, balancing regulatory, operational, and technical priorities. - Strong ability to influence senior stakeholders across Risk, Compliance, IT, Security, Facilities, and Business Units. - Deep knowledge of Business Continuity Management, Disaster Recovery, and Operational Resilience. - Experience aligning BCM solutions with industry standards (e.g., ISO 22301, NIST, FFIEC, SOC, or equivalent). - Advanced experience working within Agile frameworks (Scrum, SAFe, Kanban). PREFERRED QUALIFICATIONS - ServiceNow Certified System Administrator (CSA) - ServiceNow BCM Micro‑Certification - ServiceNow CIS – Risk & Compliance or equivalent IRM/GRC certifications - Experience leading enterprise resilience or BCM programs in highly regulated industries EDUCATION Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Pay Range The typical pay range for this role is: $106,605.00 - $260,590.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 05/29/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Lead technical development and configuration of ServiceNow for the Single-Pathway Issue-Resolution platform, working closely with PMs and BAs to ensure delivery on schedule and in compliance with VA requirements. • Design, build, and maintain ServiceNow applications and workflows, including Service Portal pages, UI actions, business rules, client/server scripts, and automated notifications. • Collaborate with cross-functional teams using Agile Scrum, contributing to sprint planning, daily standups, and backlog refinement. • Use Jira to manage user stories, track tasks, and update development progress. • Contribute to test case development and support User Acceptance Testing (UAT), stabilization, and bug remediation cycles alongside QA and functional leads. • Follow VA OIT development standards and security guidelines throughout the SDLC. • Ensure documentation and change management processes are maintained. • Proactively identify platform issues, propose solutions, and deliver clean, testable, and compliant code. • Participate in backlog development and refinement to support evolving system needs and integration into VA enterprise architecture.

• Work on the implementation and evolution of the ServiceNow CSM module, performing requirements gathering, process design, and ensuring alignment between business and technology. • Elicit and document requirements (Requirements Analysis). • Design and optimize processes (Business Process Design). • Translate business needs into solutions within ServiceNow CSM. • Facilitate workshops and support functional testing (SIT/UAT).