• Work on the implementation and evolution of the ServiceNow CSM module, performing requirements gathering, process design, and ensuring alignment between business and technology. • Elicit and document requirements (Requirements Analysis). • Design and optimize processes (Business Process Design). • Translate business needs into solutions within ServiceNow CSM. • Facilitate workshops and support functional testing (SIT/UAT).

LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Active DHS Public Trust clearance or higher. Responsibilities: - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Required Qualifications and Skills: - Active DHS Public Trust clearance or higher. - 9+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment. - Experience working with Amazon Web Services (AWS). - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred: - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

Job Title: ServiceNow SPM Developer Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: We are looking for a Senior ServiceNow Developer with Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) modules experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution, to enable and improve the customer’s IT operations. Responsibilities: - Provide expertise on technical capabilities related to development of ServiceNow with focus on the Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) modules. - Develop and implement technical solutions and perform integration and functional testing. - Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for EITSM, SPM and PPM development. - Collaborate with development team, project managers and Operations teams to implement innovative technical solutions via iterative approach reducing time to delivery - Create and manage scripts and workflows/flows. - Address problems of systems integration, compatibility and multiple platforms. - Perform Architecture design and reviews ensuring initiatives are aligned with future state. - Consult with project teams and end users to identify application requirements. - Build dashboards based on application data models and external data sources. - Participate in development of software documentation and technical reports. - Participate in Agile ceremonies and backlog refinement. - Conduct product demonstrations to stakeholders. Qualifications: Required: - US Citizenship - Ability to obtain and maintain a DoD secret clearance - 12+ Years of relevant development experience (Bachelor’s degree in relevant field may be substituted for 5 years of relevant experience) - Certified ServiceNow Developer certification - Strategic Portfolio Management Certified Implementation Specialist certification - Advanced development experience with ServiceNow implementations - Intermediate level experience developing SPM and PPM solutions - Experience with development and implementation of ServiceNow SPM, PPM and ITSM modules (Incident Management, Problem Management, Configuration Management) - Experience with ServiceNow client and server-side JavaScript and ServiceNow APIs - Experience with scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications - Understanding of technical and functional design requirements related to ServiceNow including the SPM module - Must be self-motivated with a proven track record in ITSM, SPM and PPM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base - Must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment - Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members - Experience in agile software development practices and experience delivering deployable software in short sprints - Specifically relating to the design of the PA data model, reporting requirements, and overall architecture Desired: - Project Portfolio Management (PPM) - Certified Implementation Specialist - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP - Ability to contribute to the development of program architecture and standards. - Experience in Continuous integration, Continuous Deployment (CI/CD) as well as SecDevOps processes and tools. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $90,300-$189,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

• Supervise, mentor, and develop a team of Systems Administrators supporting testing and quality assurance functions. • Establish clear performance expectations, conduct regular one-on-ones, and deliver formal performance evaluations. • Foster a culture of quality, continuous improvement, and accountability within the team. • Identify training and professional development opportunities to build team capability in testing tools, methodologies, and best practices. • Manage workload distribution, scheduling, and resource allocation across concurrent testing efforts. • Recruit, onboard, and retain qualified testing personnel in alignment with contract requirements. • Support subcontractor oversight, performance monitoring, and technical direction in accordance with program expectations. • Develop, own, and continuously refine the ServiceNow SAM overall test strategy and test governance framework. • Define testing scope, entry and exit criteria, risk-based testing approaches, and test coverage standards for all software initiatives. • Create and maintain test plans that address functional testing, integration testing, and user acceptance testing (UAT) for each software deployment lifecycle. • Collaborate with project managers, business analysts, and scrum masters to align testing timelines with project milestones and deployment schedules. • Oversee the design, development, review, and maintenance of comprehensive test plans, test cases, test scripts, and test data sets. Test plans can be manual or automated using CI/CD. • Ensure test cases provide traceability to business requirements and system specifications. • Establish and enforce standards for test plan documentation, version control, and reusability. • Leverage test management tools to maintain a centralized, organized repository of test artifacts in alignment with VA documentation standards. • Serve as the primary coordinator for all UAT activities, partnering with VA business stakeholders. • Develop UAT plans, schedules, and participant guides • Facilitate UAT sessions, track participant feedback, and synthesize findings into actionable defect reports and go/no-go recommendations. • Manage stakeholder communications throughout UAT cycles to ensure timely resolution of issues and alignment on release readiness. • Lead the planning and execution of integration testing efforts following application updates, patches, and configuration changes. • Coordinate with Systems Administrators to schedule and execute integration tests within defined project timelines. • Evaluate opportunities to implement test automation to improve integration testing efficiency and coverage. • Ensure all software deployment components have undergone appropriate QA review, including compatibility, security, and usability tests. • Track post-deployment quality metrics and facilitate lessons-learned reviews to drive continuous improvement. • Communicate risks, blockers, and testing outcomes clearly and proactively to all relevant stakeholders. • Maintain comprehensive documentation of testing activities, decisions, and outcomes in support of VA audit and compliance requirements, including Section 508 and FISMA.