About Legion Let’s be real, AI isn’t magic; Legion was built to move beyond AI hype—delivering secure, reliable systems that work alongside the people tackling the world’s most critical challenges. Born from a Department of Defense partnership and trusted by leaders across government and enterprise, Legion embeds intelligence inside complex systems, unlocking data, accelerating human workflows, and strengthening mission-critical systems. We don’t replace workflows—we optimize them, ensuring quality, efficiency, and reliability inside the platforms our partners already use. With world-class collaborators like Palantir, Nvidia, HPE, and Oracle, we’re building intelligent infrastructure that enhances human capability and drives impact at the edge and across a range of enterprises. We’re looking for bold thinkers and doers to join us in shaping the future of AI that’s secure, grounded, and built to work. Role Responsibilities - Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product team. - Manage Customer Requirements: Serve as project manager for any new feature development for the user as well as for deploying the Legion platform for a given customer. - Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product and feature capabilities so that you can ensure our customers are using Legion in the way that’s best for their team. - Lead Customer Onboarding: Train customers on how to use the platform, including training administrative users and champions on how to enable their team members’ success. - Demonstrate Value: Work with customers to understand what really matters to them and their leadership and demonstrate the way that Legion meets that need qualitatively and quantitatively. - Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders - everyone from end users, to security engineers to CISOs. - Ensure Renewals: Work closely with the sales teams to identify the best path to renew and expand customers while minimizing churn risks. - Provide Feedback: Proactively gather customer feedback and insights through surveys, interviews, and data analysis, and relay this information to our engineering team. - Manage Issues: Collaborate with engineering to ensure timely resolution to customer issues and maintain consistent communication with our customers. Required Qualifications - SECRET or TS/SCI Security Clearance. - Significant experience as a CSM or AM working with the government. Our team is lean and requires someone who is able to thrive in the federal space without significant guidance. - Willingness to travel. You will need to be onsite with our customers frequently. Most of them will be on the East Coast. - Experience with a technical product. You’ll need to have worked with a highly-technical product in the past. Legion is a Generative AI product and the technology itself is highly complex. While our users can be anyone at an enterprise, the decision-makers involved in bringing Legion to their company (e.g., CTOs, CIOs) are often quite technical and you will need to be able to comfortably communicate with them. Exceptional communication skills. You represent Legion to the customer, and you represent the customer to Legion. Effectively communicating in both directions is paramount and critical to the success of both the customer and Legion. - Proven ability to collaborate. You can work effectively with cross-functional teams, including sales, product, and/or engineering to articulate customer needs and develop new platform capabilities to meet them. - Understanding of AI technologies. You understand machine learning concepts and their applications in real-world scenarios and can communicate them to customers of varying levels of technical backgrounds. Preferred Qualifications - Experience working at a startup. Legion is early-stage and that means there’s a lot of things that aren’t figured out yet. You’ll need to be comfortable with operating in that kind of environment. - Technical background. You have some experience building tools for project management (e.g., using Excel, SQL, Python, etc.) or developing your own applications for this or other purposes. Benefits - Healthcare (medical, vision, and dental insurance) with generous employer contribution (90% for employees and 75% for dependents) - HSA/FSA - Flexible PTO. Take time as you need it - plus Christmas Eve through New Year's Day is a company-wide shutdown to relax and get ready for the new year. - Stock Options - Remote work, with a home office stipend to set up your workspace - Paid Parental Leave (12 weeks). Legion also provides an additional 4 weeks (16 weeks total) for birthing parents. - Bereavement leave (2 weeks) for miscarriages or the loss of a loved one - 401k (no matching as of yet) - In-person gatherings Location + Travel This is a remote position, but it will require consistent travel - primarily on the Eastern seaboard. Being located in or near Tampa is Ideal Equal Opportunity Statement Legion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation Information $150,000—$230,000 USD

• Drive engagement along the Hack The Box journey with high-profile enterprise clients, primarily within the DACH region. • Execute outcomes from success criteria for some of EMEA’s largest enterprises. • Become their trusted partner and assure a great user experience, leading to long-lasting relationships. • Guiding new customers through their customer journey process efficiently. • Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins. • Designing and executing engagement plans aligned to customer objectives and measurable outcomes. • Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau). • Timely addressing of customer inquiries. • Proactively identifying and addressing risks to customer satisfaction. • Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences. • Scheduling and conducting regular check-in meetings and EBRs with customers. • Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc). • Gathering actionable feedback from customers for product improvement. • Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. • Identifying and capitalizing on opportunities for upselling and cross-selling.

About Buildout Buildout is the AI deal engine for CRE brokerages, automating every step from first contact to commission. While brokers focus on relationships and winning listings, Buildout handles the workflows behind the scenes, turning manual processes into intelligent, scalable systems. Trusted by over 50,000 brokers, Buildout powers more profitable deals from lead to close. Learn more at www.buildout.com. The Opportunity We are seeking an energetic, customer-focused, and technically savvy Customer Success Manager (CSM) to drive product adoption and generate lead opportunities for individual broker customers. This role requires exceptional communication skills, a proactive approach to customer engagement, and a devotion to ensuring every broker seamlessly integrates Buildout into their day-to-day workflow. You will be critical in identifying usage lags, leading proactive training sessions, identifying customers ripe for expansion, and ultimately ensuring strong adoption and retention among a vital segment of our customer base. How You’ll Contribute at Buildout Proactive Engagement & Adoption Acceleration - Get on the phone with customers regularly to provide hands-on training, answer questions, and enable them to integrate the product seamlessly into their day-to-day work - Leverage our CS platform, Planhat, to follow automated playbooks and engage customers based on activity (e.g., usage data, customer sentiment) to drive adoption - Collaborate closely with Support, Account Management, and Implementation teams to ensure seamless hand-offs and a unified customer communication experience Customer Enablement & Value Realization - Lead small-group and one-on-one training sessions tailored to the specific needs of individual brokers to accelerate their time-to-value - Support the creation and distribution of proactive, educational content (e.g., training videos, webinars) - Capture customer feedback, product needs, and feature requests to share with the Product team, acting as the voice of the broker - Ensure customers are aware of and successfully utilizing all relevant features within our flagship products Team Performance & Lead Generation - Perform against retention and lead generation KPIs - Identify opportunities for account expansion, cross-sell, or new product interest during customer interactions and seamlessly hand those off to the Account Management team - Practice excellent data hygiene, so we can effectively report on key metrics related to your customer segment Competencies - Bias towards action - you eagerly take on new challenges and are comfortable acting with minimal planning, especially when proactive outreach is needed - Tech Savvy - when confronted with complex, unfamiliar software and tools (such as the software we offer our customers), you quickly figure out how the system works without extensive training and can quickly teach what you learn to others - Communicates effectively - you’re great on the phone and with the written word, meet the customer where they are, and are unafraid to insert some delight and levity into the day-to-day - Drives results - you focus and prioritize the work that will impact business outcomes, and are allergic to not hitting your goals - Customer focus - you understand customer needs and are devoted to creating positive, helpful experiences - Operationally and process minded - you are keen on having established processes and steps in place in order to achieve a desired end goal - Nimble learning - you go beyond your comfort zone, you learn from experience, and apply those learnings going forward What You’ll Bring to Buildout - 2+ years of experience in post-sale, customer-facing roles for a SaaS product - Proven ability to manage a high volume of customer accounts and proactively drive engagement - Experience in leading training sessions or product demonstrations, both over the phone and via video conference - Familiarity with leveraging customer success platforms (like Planhat, Gainsight, or ChurnZero) to monitor and manage customer health - A track record of identifying and referring potential expansion or upsell opportunities - Bonus: a passion for real estate technology or experience supporting the Commercial Real Estate industry We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself. Location: We are HQ’d in Chicago, but operate remotely. As such, this is a remote role open across most of the US. Compensation: The targeted compensation range for this position is $70,000 - $90,000 base salary and participation in our company bonus pool. Reporting To: Ana Gurtekin, our Director, Customer Success Perks & Benefits This program includes: - Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. - Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days - 401(k) with 4% company match and immediate vesting - A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff - Challenging problems to solve with a committed and supportive team who are invested in your growth and development - A wonderfully quirky culture where you’re encouraged to bring your whole self to work Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request. Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities. For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our Privacy Notice for Prospective California Employees.

• Monitor and respond to inbound DMs on Instagram and Facebook, nurturing leads and guiding them toward the right offer (group coaching, 1-on-1, or challenges) • Set up, monitor, and troubleshoot ManyChat automations for launches and active funnels; manually send freebies when automations fail • Manage email lists, flows, and automation sequences inside GoHighLevel; keep lists clean and segmented for deliverability • Support launches and promotions by updating funnels, landing pages, and email sequences as needed • Monitor the support/info inbox daily and action or escalate messages within one business day • Process enrollments, upgrades, downgrades, cancellations, and refunds inside GoHighLevel and Stripe; move clients between group and 1-on-1 coaching as needed • Ensure all new clients are onboarded smoothly, covering DMs, the info inbox, and EverFit messages • Make basic web updates inside GoHighLevel and Shopify as required • Flag brand partnership opportunities and important conversations to leadership within 24 hours • Deliver a monthly business health report covering total clients, new enrollments, cancellations, and upgrades/downgrades