• Drive engagement along the Hack The Box journey with high-profile enterprise clients, primarily within the DACH region. • Execute outcomes from success criteria for some of EMEA’s largest enterprises. • Become their trusted partner and assure a great user experience, leading to long-lasting relationships. • Guiding new customers through their customer journey process efficiently. • Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins. • Designing and executing engagement plans aligned to customer objectives and measurable outcomes. • Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau). • Timely addressing of customer inquiries. • Proactively identifying and addressing risks to customer satisfaction. • Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences. • Scheduling and conducting regular check-in meetings and EBRs with customers. • Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc). • Gathering actionable feedback from customers for product improvement. • Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. • Identifying and capitalizing on opportunities for upselling and cross-selling.

About Buildout Buildout is the AI deal engine for CRE brokerages, automating every step from first contact to commission. While brokers focus on relationships and winning listings, Buildout handles the workflows behind the scenes, turning manual processes into intelligent, scalable systems. Trusted by over 50,000 brokers, Buildout powers more profitable deals from lead to close. Learn more at www.buildout.com. The Opportunity We are seeking an energetic, customer-focused, and technically savvy Customer Success Manager (CSM) to drive product adoption and generate lead opportunities for individual broker customers. This role requires exceptional communication skills, a proactive approach to customer engagement, and a devotion to ensuring every broker seamlessly integrates Buildout into their day-to-day workflow. You will be critical in identifying usage lags, leading proactive training sessions, identifying customers ripe for expansion, and ultimately ensuring strong adoption and retention among a vital segment of our customer base. How You’ll Contribute at Buildout Proactive Engagement & Adoption Acceleration - Get on the phone with customers regularly to provide hands-on training, answer questions, and enable them to integrate the product seamlessly into their day-to-day work - Leverage our CS platform, Planhat, to follow automated playbooks and engage customers based on activity (e.g., usage data, customer sentiment) to drive adoption - Collaborate closely with Support, Account Management, and Implementation teams to ensure seamless hand-offs and a unified customer communication experience Customer Enablement & Value Realization - Lead small-group and one-on-one training sessions tailored to the specific needs of individual brokers to accelerate their time-to-value - Support the creation and distribution of proactive, educational content (e.g., training videos, webinars) - Capture customer feedback, product needs, and feature requests to share with the Product team, acting as the voice of the broker - Ensure customers are aware of and successfully utilizing all relevant features within our flagship products Team Performance & Lead Generation - Perform against retention and lead generation KPIs - Identify opportunities for account expansion, cross-sell, or new product interest during customer interactions and seamlessly hand those off to the Account Management team - Practice excellent data hygiene, so we can effectively report on key metrics related to your customer segment Competencies - Bias towards action - you eagerly take on new challenges and are comfortable acting with minimal planning, especially when proactive outreach is needed - Tech Savvy - when confronted with complex, unfamiliar software and tools (such as the software we offer our customers), you quickly figure out how the system works without extensive training and can quickly teach what you learn to others - Communicates effectively - you’re great on the phone and with the written word, meet the customer where they are, and are unafraid to insert some delight and levity into the day-to-day - Drives results - you focus and prioritize the work that will impact business outcomes, and are allergic to not hitting your goals - Customer focus - you understand customer needs and are devoted to creating positive, helpful experiences - Operationally and process minded - you are keen on having established processes and steps in place in order to achieve a desired end goal - Nimble learning - you go beyond your comfort zone, you learn from experience, and apply those learnings going forward What You’ll Bring to Buildout - 2+ years of experience in post-sale, customer-facing roles for a SaaS product - Proven ability to manage a high volume of customer accounts and proactively drive engagement - Experience in leading training sessions or product demonstrations, both over the phone and via video conference - Familiarity with leveraging customer success platforms (like Planhat, Gainsight, or ChurnZero) to monitor and manage customer health - A track record of identifying and referring potential expansion or upsell opportunities - Bonus: a passion for real estate technology or experience supporting the Commercial Real Estate industry We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself. Location: We are HQ’d in Chicago, but operate remotely. As such, this is a remote role open across most of the US. Compensation: The targeted compensation range for this position is $70,000 - $90,000 base salary and participation in our company bonus pool. Reporting To: Ana Gurtekin, our Director, Customer Success Perks & Benefits This program includes: - Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. - Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days - 401(k) with 4% company match and immediate vesting - A fully remote work culture with a monthly remote work reimbursement ($600/year) to support our distributed team and an annual, in-person company kickoff - Challenging problems to solve with a committed and supportive team who are invested in your growth and development - A wonderfully quirky culture where you’re encouraged to bring your whole self to work Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@buildout.com and let us know the nature of your request and your contact information and we will consider your request. Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities. For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our Privacy Notice for Prospective California Employees.

• Monitor and respond to inbound DMs on Instagram and Facebook, nurturing leads and guiding them toward the right offer (group coaching, 1-on-1, or challenges) • Set up, monitor, and troubleshoot ManyChat automations for launches and active funnels; manually send freebies when automations fail • Manage email lists, flows, and automation sequences inside GoHighLevel; keep lists clean and segmented for deliverability • Support launches and promotions by updating funnels, landing pages, and email sequences as needed • Monitor the support/info inbox daily and action or escalate messages within one business day • Process enrollments, upgrades, downgrades, cancellations, and refunds inside GoHighLevel and Stripe; move clients between group and 1-on-1 coaching as needed • Ensure all new clients are onboarded smoothly, covering DMs, the info inbox, and EverFit messages • Make basic web updates inside GoHighLevel and Shopify as required • Flag brand partnership opportunities and important conversations to leadership within 24 hours • Deliver a monthly business health report covering total clients, new enrollments, cancellations, and upgrades/downgrades

Job Title: Specialist, Customer Enablement Job Description: Open to Location - MN Preferred The Role As an OEM Customer Enablement Specialist, you will support customer satisfaction and operational efficiency for Entegris’ OEM customers. This role focuses on resolving customer issues, managing recurring revenue activities, and collaborating across global teams to ensure consistency and quality. What You’ll Do - Remotely coordinate with assigned OEM customers for mature product lines and recurring revenue. - Develop and monitor open order reports for assigned global OEMs to prioritize Customer demand. Communicate and align with global OEM and Regional lead. - Support internal actions to address customer priorities and resolve issues promptly. - Assist Finance and related functions with accounts receivable escalations. - Monitor product allocations to optimize customer satisfaction per CXI metrics. - Participate in semi-annual business reviews with the Key Account Manager. - Collaborate cross-functionally to improve on-time shipments. - Build strong customer relationships to provide insights and support business improvements. - Perform additional tasks as needed to support team goals. What We Seek - Education: Bachelor’s degree in business or related field (or equivalent experience). - Experience: 3–5 years in customer service or sales within a manufacturing environment. - Skills: Proficiency in MS Office, especially Excel, and SAP; strong communication and problem-solving skills. Success Metrics - High customer satisfaction as measured by CXI score. - Timely resolution of customer issues. - Effective collaboration across teams. - Continuous improvement in customer enablement processes. WHY WORK AT ENTEGRIS? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. WHAT WE OFFER Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. Compensation: $80,000 - $85,000/year range with actual pay dependent on candidate overall skills for the role •Annual Bonus Eligible •A progressive (PTO) policy that empowers you to take the time you need to recharge •Generous 401(K) plan with an impressive employer match with no delayed vesting •Excellent health, dental and vision insurance packages to fit your needs •Education assistance to support your learning journey •Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence •Company anticipates the application window closing approximately 5 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Company to shorten or extend the application window Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future. At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status. #LI-TP1