Job Title: Specialist, Customer Enablement Job Description: Open to Location - MN Preferred The Role As an OEM Customer Enablement Specialist, you will support customer satisfaction and operational efficiency for Entegris’ OEM customers. This role focuses on resolving customer issues, managing recurring revenue activities, and collaborating across global teams to ensure consistency and quality. What You’ll Do - Remotely coordinate with assigned OEM customers for mature product lines and recurring revenue. - Develop and monitor open order reports for assigned global OEMs to prioritize Customer demand. Communicate and align with global OEM and Regional lead. - Support internal actions to address customer priorities and resolve issues promptly. - Assist Finance and related functions with accounts receivable escalations. - Monitor product allocations to optimize customer satisfaction per CXI metrics. - Participate in semi-annual business reviews with the Key Account Manager. - Collaborate cross-functionally to improve on-time shipments. - Build strong customer relationships to provide insights and support business improvements. - Perform additional tasks as needed to support team goals. What We Seek - Education: Bachelor’s degree in business or related field (or equivalent experience). - Experience: 3–5 years in customer service or sales within a manufacturing environment. - Skills: Proficiency in MS Office, especially Excel, and SAP; strong communication and problem-solving skills. Success Metrics - High customer satisfaction as measured by CXI score. - Timely resolution of customer issues. - Effective collaboration across teams. - Continuous improvement in customer enablement processes. WHY WORK AT ENTEGRIS? Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. WHAT WE OFFER Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. Compensation: $80,000 - $85,000/year range with actual pay dependent on candidate overall skills for the role •Annual Bonus Eligible •A progressive (PTO) policy that empowers you to take the time you need to recharge •Generous 401(K) plan with an impressive employer match with no delayed vesting •Excellent health, dental and vision insurance packages to fit your needs •Education assistance to support your learning journey •Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence •Company anticipates the application window closing approximately 5 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Company to shorten or extend the application window Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future. At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status. #LI-TP1

ABOUT CORDIAL We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message. We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day. OUR VALUES - Communicate better than the rest - Own it, every time - Solve client problems tenaciously - Make Waves POSITION SUMMARY Reporting to the Director of Client Success, the Senior Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial’s clients. The CSM is a true client partner, their primary point of contact at Cordial, and works diligently to advocate and align technology and expertise on behalf of the client. The Senior CSM is the owner of the entire client relationship post-sale, but is included in pre-sales discovery conversations with prospective clients. Key focus areas include owning the client success plan, executive engagement, technical understanding of client’s data and martech strategies, and proactively managing competitive threats. YOU WILL - Be client obsessed. You are characterized most by your relentless enthusiasm to immerse yourself in your clients world, learning how to change behaviors and processes that deliver meaningful business impact to your clients. You practice client management techniques that demonstrate you understand the difference between creating a happy client and a successful client, and manage their portfolio accordingly. - Think “big picture.” You will learn, comprehend and internalize the client's definition of success with regards to Cordial and the client’s broader business. You will develop a comprehensive understanding of business challenges faced by clients and objectives to appropriately map Cordial features and business benefits to address client needs. - Act as a Project Manager. You will create and deliver success plans for each client and ensure the broader Client Experience team (Solutions team and Deliverability team) stays on task to achieve agreed upon goals as stated in the plan. You will own the client cadence (planning/status/review meetings) and organization of the program. - Be a problem solver. The ability to problem solve both strategic campaign challenges related to client messaging programs and the technical solutions implemented for our clients is a must. - Take the driver’s seat. You will drive timely renewals by owning the commercial relationship end to end, including forecasting, negotiation, and execution of contracts. You will focus on the continual expansion of Cordial’s integration with the client to drive even greater levels of client success by understanding their martech strategies, making sense of their data, and knowing how to capitalize their account. In other words, you will drive exponential rates of renewal, expansion and advocacy in Cordial’s client base. - Drive, drive, drive! Partner like a boss. You will partner with Cordial’s Channel Growth & Partnership team to align technology and service partners with clients. - Wear your business hat. You will participate in business development and discovery meetings with prospective clients. Prospective clients will love you and ask where to sign. You will also partner with Cordial’s sales, marketing and product development team to align on client needs, use cases and success stories. ABOUT YOU - You are seasoned. You have a Bachelor’s degree and 7+ years working in an enterprise client management role at a SaaS company, preferably with experience in email and/or digital marketing. - You’re technically wired. You geek out on your client’s data and can suggest ways for them to optimize their marketing campaigns. You are driven by Cordial’s powerful platform and know how to translate this to your clients. - You’re a relationship builder. You love working with and building long term relationships with all levels of a client’s organization. - You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail. - Communication is a breeze for you. You have excellent written and oral communications skills, especially in a business setting. You have a knack of communicating effectively with both technical and non-technical audiences. - You navigate well in organizations. You have a recipe for success working cross functionally, ideally with Product, Engineering and Sales. You’re a team player. You love to win negotiations. You have very smart and cordial negotiation skills. - You have strong project management skills. You are capable of managing multiple projects and clients at the same time. - You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment. - Last but not least, you embody Cordial’s values. BONUS POINTS IF YOU - Have experience in the enterprise marketing automation industry. - Have used tools such as: Trello, Harvest (Time Tracking), JIRA, etc. - Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation. COMPENSATION & BENEFITS $115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture! Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law. Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Technology Success Manager The Fedcap Group (TFG) is seeking a highly execution-oriented Technology Success Manager (TSM) to own the implementation, administration, enablement, and ongoing optimization of enterprise technology platforms across TFG’s international network. This role is accountable for ensuring assigned systems are stable, secure, adopted, and delivering measurable business value. The TSM will perform hands-on system configuration, onboarding, stakeholder enablement, operational support readiness, vendor selection and partnering, and contract lifecycle activities. Reporting to the VP of Information Systems, the TSM partners closely with Business Stakeholders, IT Operations, Data & Analytics, Security, and vendors. Goals of the Position The Technology Success Manager will: - Acts as primary administrator and enablement owner for assigned portfolio of Technology systems (e.g., Student Management Systems, CRM, EHR system, collaboration tools, or other enterprise platforms). - Operationalize systems end-to-end, including configuration, enhancements, support readiness, adoption, upgrade management, and continuous improvement. - Drive measurable ROI through workflow standardization, automation, and adoption outcomes. - Standardize intake-to-delivery execution, including intake, prioritization, UAT, release readiness, and post-launch validation. - Coordinate and execute role-based enablement for assigned platforms—primarily leveraging vendor-provided training resources and materials—while facilitating product onboarding and occasional user enablement sessions as needed to drive adoption. Support vendor success and contract lifecycle activities, including selection support, renewals, licensing optimization, and SLA tracking. Key Responsibilities Platform Enablement and Administration - Serve as owner and administrator for assigned platforms, including configuration management, workflows, templates, forms and fields, routing and notifications, dashboards and reports, roles and permissions, and access provisioning. - Execute system onboarding for new programs and teams including readiness checklists, go-live support, and post-launch stabilization. - Maintain SOPs, runbooks, onboarding guides, and end-user documentation and knowledge base. Delivery Execution and Continuous Improvement - Operate system intake-to-delivery workflow including intake, requirements, prioritization, delivery tracking, UAT coordination, release notes, and post-launch validation. - Identify and implement improvements that reduce manual work and improve usability and process efficiency. - Track and report adoption, satisfaction, usage trends, SLAs, and outcomes. Stakeholder Enablement - Partner with program and corporate stakeholders to translate operational needs into configured solutions. - Coordinate with engineering teams for complex build or integration work. Vendor and Contract Lifecycle - Support vendor selection activities including requirements definition, demo coordination, evaluation scoring, and implementation readiness. - Coordinate renewals and licensing true-ups including usage analysis, tier optimization, and continuity planning. - Manage vendor performance cadence including Quarterly Business Reviews, SLA adherence, escalation management, and roadmap alignment. Qualifications Education and Certification - Bachelor’s degree in Information Systems, Business, Technology, or related field. - ITIL, Change Management, Project Management, or Customer Success certifications are a plus. Professional Experience - 5+ years’ meaningful experience in systems enablement, platform administration, technology success, program delivery, or operational technology roles. - Demonstrated experience supporting enterprise systems such as ERP, CRM, case management, HR, or collaboration platforms. - Experience supporting vendor lifecycle activities including evaluation and selection, renewals, licensing optimization, and vendor performance management. Core Competencies - Strong stakeholder management and platform enablement skills. - Ability to configure and administer systems including permissions, workflows, templates, and reporting. - Familiarity with structured delivery methods such as Agile or ITIL and intake, ticketing, and documentation tools such as ServiceNow, Jira, Monday.com, Confluence, or SharePoint. - Ability to translate system capability into operational outcomes and ROI. Compensation & Benefits - Compensation - $100,000 - 120,000 annually - This is a remote position working eastern time zone - Benefits - Health insurance (Medical, Dental, Vision) - Paid time off (Vacation, Sick Floating) - Retirement plan 403(b) - Flexible Spending Account (FSA) - Commuter Benefits - Life/Accident insurance - Long-term Disability Insurance - Employee Assistance Plan (EAP) Mission: We are committed to improving the economic and social well-being of the impoverished and disadvantaged. For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency. The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact. The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered. Website: http://fedcapgroup.org/

• Own the strategic success, retention, and expansion of a portfolio of enterprise retail customers across Europe, the Middle East, and Africa • Build trusted relationships with C-level and senior commercial leaders across EMEA markets • Align Revionics capabilities with customers’ strategic priorities • Lead executive-level Strategic Business Reviews • Drive sustained growth in solution utilization across pricing, promotions, and markdown modules • Identify adoption gaps across markets • Own renewal strategy and execution across assigned EMEA accounts • Partner with Product, Science, and Operations to advocate for EMEA-specific needs • Support reference development, case studies, and regional marketing initiatives