This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Application Specialist is responsible for providing advanced technical support, system configuration, and application expertise to ensure successful deployment and ongoing performance of company software or technology solutions. This role serves as a subject matter expert for application functionality, troubleshooting, integration support, and customer issue resolution. The Technical Application Specialist collaborates closely with engineering, product, customer success, and implementation teams to ensure high-quality service delivery in a fully remote environment. This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. - Provide advanced technical support for company applications and platforms - Diagnose and resolve application-related issues and system errors - Assist with system configuration, customization, and optimization - Support integration efforts with third-party systems and APIs - Collaborate with engineering teams to escalate and resolve complex technical issues - Document technical procedures, troubleshooting steps, and knowledge base articles - Conduct technical training sessions for internal teams and clients - Analyze system performance and recommend improvements - Participate in implementation and deployment activities as needed - Ensure adherence to technical standards, security requirements, and best practices Qualifications - Bachelor's degree in Information Technology, Computer Science, Engineering, or related field - 3–6 years of experience in technical support, application engineering, or related roles - Strong troubleshooting and analytical skills - Experience working with software applications, cloud platforms, or enterprise systems - Knowledge of APIs, system integrations, or data flows - Strong written and verbal communication skills - Ability to explain technical concepts to non-technical users - Ability to work independently in a remote environment Requirements - Experience in SaaS, enterprise software, or technology-driven environments - Familiarity with CRM, ERP, or workflow management systems - Experience with scripting or basic programming (e.g., Python, SQL, or similar) - Knowledge of system architecture and database concepts - Technical certification in relevant platforms or technologies Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Paid time off (PTO) including vacation, holidays, and sick leave - Life insurance and disability coverage - Flexible remote work environment - Professional development and certification reimbursement - Employee wellness and assistance programs - Potential performance-based bonuses Compensation Annual Salary Range: $80,000 – $110,000 USD, depending on experience and technical expertise. Work Authorization Requirement - Must currently reside in the United States - Must be legally authorized to work in the United States - Applications from individuals residing outside the U.S. will not be considered

Role DescriptionAs a Support Enablement Engineer Intern, you will play a critical role in executing and implementing AI-driven enablement initiatives that transform how Dropbox delivers customer support at scale. Embedded within the Customer Experience (CX) organization, you will help operationalize AI capabilities, automate support workflows, and strengthen the systems that empower our global support teams. This is a highly hands-on, execution-focused role where you will contribute directly to real-world AI enablement projects. Your work will streamline support operations, improve agent efficiency, and elevate customer outcomes. By collaborating closely with cross-functional technology partners across Dropbox, you will help translate emerging AI capabilities into practical, scalable solutions that meaningfully enhance the customer support experience. In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead. For Summer 2026, we offer two start dates culminating in a 12-week internship: - May 26 - August 14, 2026 - June 30 - Sep 18, 2026 Responsibilities - Support the execution and rollout of AI-driven enablement initiatives across Customer Experience (CX) support workflows, working under the guidance of enablement engineers and AI Program Manager. - Assist in designing, testing, and deploying AI-powered workflows, such as: - Monitor and troubleshoot issues related to CX tools and AI integrations, helping ensure system reliability, performance, and scalability. - Analyze support and operational data to identify opportunities for AI-driven automation and workflow improvements. - Collaborate with cross-functional partners across CX, Customer Experience & Success (CXS) Tech, and Go-to-Market (GTM) Platforms teams to ensure AI solutions align with real customer support needs and operational constraints. - Develop and deploy automation scripts, configurations, or integrations to support AI enablement efforts. Requirements - Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related technical field, with an expected graduation date in 2027. - Demonstrated interest in solutions engineering, technology enablement, workflow automation, and applying AI-driven solutions to operational problems. - Hands-on experience through coursework, projects, internships, or labs with AI, APIs, system integrations, or workflow automation concepts. - Foundational familiarity with AI-enabled systems or tools used to support operational workflows (e.g., agent assist, knowledge retrieval, intelligent routing, or similar applications), either through academic projects, tooling exposure, or self-directed learning. - Experience with at least one programming or scripting language (e.g., Python, JavaScript) and comfort working in a development or configuration-based environment. - Analytical mindset with the ability to interpret data, identify patterns, and translate insights into practical process or tooling improvements. - Ability to work independently on well-scoped tasks while collaborating effectively with cross-functional partners in a virtual team environment. - Ability to clearly explain technical concepts to both technical and non-technical audiences. - Curious, adaptable, and motivated to learn, iterate, and apply new technologies, particularly AI to real-world customer support and operational challenges. - Exposure to CX tools (e.g., ticketing systems, knowledge bases, internal tooling) is a plus but not required Preferred Qualifications - Exposure to Customer Experience (CX) or support operations: Including hands-on experience with support tooling, case workflows, or service operations environments through internships, part-time roles, or academic projects. - Experience building or configuring automation: Including scripts, integrations, or low-code/no-code workflows that reduced manual effort or improved operational efficiency. - Familiarity with data analysis or visualization: To measure adoption, performance, or outcomes, using tools such as dashboards, spreadsheets, SQL, or similar analytics platforms. - Experience collaborating cross-functionally with technical and non-technical partners to translate requirements into practical solutions. - Demonstrated interest in applied AI enablement: Including experimentation with AI tools, prompt iteration, model outputs, or human-in-the-loop workflows in operational contexts. - Hands-on experience with modern AI technologies and workflows, such as LLMs (ChatGPT, Claude, Gemini), automation platforms (n8n, Make, Gumloop), building AI agents, API integrations, MCP, AI coding assistants (Cursor, Claude Code), and no/low-code AI platforms (Lovable, Replit, Bolt). CompensationUS Pay Range $5,000—$6,000 USD

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform. - Provide remote technical support to users experiencing software or system-related issues. - Troubleshoot platform errors, configuration problems, and user access issues. - Assist users with system navigation, workflows, and best practices. - Support the onboarding and implementation of new users or teams onto the platform. - Document issues, troubleshooting steps, and resolutions in the ticketing system. - Escalate complex technical issues when necessary while ensuring proper follow-up. - Collaborate with internal teams to resolve recurring technical challenges and improve processes. - Maintain a high level of customer service while supporting users in a remote environment. Qualifications - Previous experience in technical support, helpdesk, or software support roles. - Strong troubleshooting and problem-solving skills. - Experience supporting SaaS platforms or business software applications. - Excellent written and verbal communication skills. - Ability to clearly explain technical concepts to non-technical users. - Ability to manage multiple support requests in a fast-paced environment. - Proficiency with the ServiceTitan platform. Requirements - $11 - $12 an hour Company Description 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. - Headquartered in Overland Park, KS, USA - Service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Provide exceptional technical support and service directly to customers. • Investigate, troubleshoot, and resolve customer issues with clarity and thorough documentation. • Maintain detailed internal records of all interactions using ticketing software. • Cultivate strong relationships with colleagues and customers. • Escalate unresolved issues with comprehensive documentation to designated internal teams. • Identify and escalate recurring issues, facilitating their resolution by product engineering teams. • Collaborate with internal departments to ensure customer success. • Demonstrate deep product knowledge and familiarity with CivicPlus processes. • Act as a subject matter expert, contributing to internal and customer-facing training documentation. • Consistently achieve or exceed service level targets. • Drive efficiency improvements in workload management. • Mentor new employees, providing training in troubleshooting, business processes, and product knowledge.