1840 & Company

Title: Inside Sales Consultant Location: Mexicali, Baja California Department: 1840 & Company – LATAM Job Description: Mexicali, Baja California 1840 & Company – LATAM / Full-Time / Remote We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations. The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking. Working Hours: 10:00 AM – 6:00 PM EST Key Responsibilities: - Lead / Quote Follow-Up & Conversion - Follow up on existing quotes at pre-determined times - Engage prospects to understand trip details, needs, and decision timelines - Convert qualified leads into booked reservations - Customer Relationship Management - Build rapport with schools, corporate clients, tour groups, and private customers - Maintain consistent communication throughout the sales cycle - Provide professional, friendly, and knowledgeable service - Objection Handling & Closing - Address customer questions regarding pricing, availability, and safety - Reinforce company value propositions (safety record, reliability, service quality) - Proactively close sales and secure deposits - Lead Management & CRM Tracking - Maintain accurate records of all interactions in CRM system - Track lead status, follow-ups, and conversion outcomes - Ensure no opportunities fall through the cracks - Feedback Collection & Continuous Improvement - Gather feedback from lost or inactive leads - Identify trends in objections or lost business - Provide insights to management to improve pricing, service, and sales strategy Qualifications: - 2+ years of inside sales, customer service, or call center experience - Strong phone presence and written communication skills - Excellent organizational and time management abilities - Comfortable using CRM systems and sales tools - Ability to handle multiple inquiries and prioritize effectively - Self-motivated with a results-oriented mindset Key Performance Indicators (KPIs): - Outbound calls made on time - Conversion rates - Contact rate - Quote to Reservation - Quote to Re-Quote - Follow-up completion rate - Customer satisfaction scores $9 - $10 an hour About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations. The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking. Working Hours: 10:00 AM – 6:00 PM EST Key Responsibilities: - Lead / Quote Follow-Up & Conversion - Follow up on existing quotes at pre-determined times - Engage prospects to understand trip details, needs, and decision timelines - Convert qualified leads into booked reservations - Customer Relationship Management - Build rapport with schools, corporate clients, tour groups, and private customers - Maintain consistent communication throughout the sales cycle - Provide professional, friendly, and knowledgeable service - Objection Handling & Closing - Address customer questions regarding pricing, availability, and safety - Reinforce company value propositions (safety record, reliability, service quality) - Proactively close sales and secure deposits - Lead Management & CRM Tracking - Maintain accurate records of all interactions in CRM system - Track lead status, follow-ups, and conversion outcomes - Ensure no opportunities fall through the cracks - Feedback Collection & Continuous Improvement - Gather feedback from lost or inactive leads - Identify trends in objections or lost business - Provide insights to management to improve pricing, service, and sales strategy Qualifications - 2+ years of inside sales, customer service, or call center experience - Strong phone presence and written communication skills - Excellent organizational and time management abilities - Comfortable using CRM systems and sales tools - Ability to handle multiple inquiries and prioritize effectively - Self-motivated with a results-oriented mindset Requirements - Key Performance Indicators (KPIs): - Outbound calls made on time - Conversion rates - Contact rate - Quote to Reservation - Quote to Re-Quote - Follow-up completion rate - Customer satisfaction scores - Compensation: $9 - $10 an hour Company Description 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Follow up on existing quotes at pre-determined times • Engage prospects to understand trip details, needs, and decision timelines • Convert qualified leads into booked reservations • Build rapport with schools, corporate clients, tour groups, and private customers • Maintain consistent communication throughout the sales cycle • Provide professional, friendly, and knowledgeable service • Address customer questions regarding pricing, availability, and safety • Reinforce company value propositions (safety record, reliability, service quality) • Proactively close sales and secure deposits • Maintain accurate records of all interactions in CRM system • Track lead status, follow-ups, and conversion outcomes • Ensure no opportunities fall through the cracks • Gather feedback from lost or inactive leads • Identify trends in objections or lost business • Provide insights to management to improve pricing, service, and sales strategy

• Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product. • Developing, growing, and nurturing client relationships. • Addressing all client inquiries on technical issues, processes, and fees, • Responding to incoming and outgoing client calls and emails. • External outreach to supporting educational and promotional campaigns. • Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth.

• Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product. • Developing, growing, and nurturing client relationships. • Addressing all client inquiries on technical issues, processes, and fees, • Responding to incoming and outgoing client calls and emails. • External outreach to supporting educational and promotional campaigns. • Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth.

• Follow up on existing quotes at pre-determined times • Engage prospects to understand trip details, needs, and decision timelines • Convert qualified leads into booked reservations • Build rapport with schools, corporate clients, tour groups, and private customers • Maintain consistent communication throughout the sales cycle • Provide professional, friendly, and knowledgeable service • Address customer questions regarding pricing, availability, and safety • Reinforce company value propositions • Proactively close sales and secure deposits • Maintain accurate records of all interactions in CRM system • Track lead status, follow-ups, and conversion outcomes • Gather feedback from lost or inactive leads • Identify trends in objections or lost business

• Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product. • Developing, growing, and nurturing client relationships. • Addressing all client inquiries on technical issues, processes, and fees, • Responding to incoming and outgoing client calls and emails. • External outreach to supporting educational and promotional campaigns. • Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth.

• Follow up on existing quotes at pre-determined times • Engage prospects to understand trip details, needs, and decision timelines • Convert qualified leads into booked reservations • Build rapport with schools, corporate clients, tour groups, and private customers • Maintain consistent communication throughout the sales cycle • Provide professional, friendly, and knowledgeable service • Address customer questions regarding pricing, availability, and safety • Reinforce company value propositions (safety record, reliability, service quality) • Proactively close sales and secure deposits • Maintain accurate records of all interactions in CRM system • Track lead status, follow-ups, and conversion outcomes • Ensure no opportunities fall through the cracks • Gather feedback from lost or inactive leads • Identify trends in objections or lost business • Provide insights to management to improve pricing, service, and sales strategy

• Promoting and selling the benefits of the COMPASS suite of products to subcontractors who are not familiar with our paid product. • Developing, growing, and nurturing client relationships. • Addressing all client inquiries on technical issues, processes, and fees. • Responding to incoming and outgoing client calls and emails. • External outreach to supporting educational and promotional campaigns. • Leveraging client relations to gain new business, and providing client feedback to our internal teams to promote company growth.

• Perform remote and on-site tech support of hardware, software and network issues for various clients • Design and implement network and server solutions to fulfill clients' business requirements • Proactively monitor ticketing system to ensure timely resolution of client tech support issues • Keep customers informed of incident progress, notify them of upcoming changes or outages • Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites • Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives • Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions • Assist technical support team members with any issues needing help or escalation • Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability • Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients • Assist the project management team with creating IT proposals and plans • Professionally document all work performed and submit accurate timesheets • Leverage front-line client experience to identify sales opportunities • Work with sales to create proposals for clients for new equipment or services • Perform additional duties as directed by management in relation to your area of expertise