• Provide exceptional technical support and service directly to customers. • Investigate, troubleshoot, and resolve customer issues with clarity and thorough documentation. • Maintain detailed internal records of all interactions using ticketing software. • Cultivate strong relationships with colleagues and customers. • Escalate unresolved issues with comprehensive documentation to designated internal teams. • Identify and escalate recurring issues, facilitating their resolution by product engineering teams. • Collaborate with internal departments to ensure customer success. • Demonstrate deep product knowledge and familiarity with CivicPlus processes. • Act as a subject matter expert, contributing to internal and customer-facing training documentation. • Consistently achieve or exceed service level targets. • Drive efficiency improvements in workload management. • Mentor new employees, providing training in troubleshooting, business processes, and product knowledge.

Role Description Téged várunk a csapatba, ha... - Tanulmányaid mellett probléma nélkül tudsz vállalni heti 20 óra munkavégzést rugalmas munkaidő beosztással, távmunka lehetőséggel. - Még legalább 1 évig nappali tagozatos aktív hallgatói jogviszonnyal rendelkezel. - Felsőoktatási intézményben (főiskolán, egyetemen) tanulsz. - Magabiztosan használod az MS Office csomagot. - Magasszintű Excel és PowerBI tudással rendelkezel (Függvények, makrók ismerete, gyakorlati használata). - Pontos és precíz vagy és emellett nyitottság jellemez. - Kiválóan kommunikálsz szóban és írásban is. - Proaktivitás, jó problémamegoldó készséggel, eredményorientált személyiséggel, "can do it" hozzáállás jellemez. - Szeretsz és tudsz csapatban dolgozni, de önállóan is sikeresen el tudod végezni a feladataid. Előnyt jelent, ha... - Jól kezeled a változásokat, ügyfélközpontú vagy. - Műszaki folyamatok (létesítési-hibaelhárítási) vagy értékesítési folyamatok (megrendelés) ismerete. - Szereted a kihívásokat és probléma esetén a megoldásra fókuszálsz. - Komfortosan kommunikálsz angolul írásban és szóban egyaránt. Requirements - Adatelemzés, kimutatások, riportok és támogató anyagok készítése, illetve adminisztratív feladatok elvégzése. - Eredmények vizuális megjelenítése: automatizált (powerBI) megoldásokkal, felhasználók számára könnyen érthető módon. - Partnerekkel való kapcsolattartás. - Tapasztalt kollégáknak a támogatása a felmerülő problémák kielemzésében és megoldásában. Benefits - Havidíjas, szuper kedvező mobil díjcsomag. - Ha szakmai gyakorlatod nálunk töltenéd, van rá lehetőséged. - Konditerem használatának lehetősége és futópálya a rooftop bárunk mellett, ha fitten tartanád magad. - Korlátlan kávé és tea fogyasztás, ha éppen nem home office-ban dolgozol. - Munkahelyi beilleszkedést segítő onboarding program, mentor támogatásával. - Ha egészséged megőrzése mellett figyelsz a környezetre is, és bringával jössz munkába, kerékpártárolót biztosítunk számodra mélygarázsunkban. Company Description Csapatunk célja, hogy a közvetlen ügyfél kapcsolatban dolgozó kollégáknak és vezetőiknek támogatást nyújtsunk abban, hogy a munkavégzéssel és ügyfél elégedettséggel kapcsolatos eredmények és mutatók miként alakulnak egyén és csapat szinten. Ebben a pozícióban, csapatunk megbecsült tagjaként hatásod lehet a terület által támogatott front csatornák hatékonyságának növeléséhez.

Job Description Summary GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. Learn more at www.gevernova.com The Technical Field Advisor (TFA) provides on-site technical direction to customer-owned utility and industrial power plants for their Steam Turbine Generator System(s). The TFA is responsible for reviewing plant engineering documents and P&ID’s, troubleshooting of plant systems and equipment, planning, organizing, integrating and direction of resources such as labor, tools and materials as required to complete the work scope according to contractual requirements. The primary responsibility of the TFA is to safely manage the maintenance and repair of the various equipment used in power generation applications. You may be assigned other duties to help proactively drive our Steam Power vision and align with our organization’s core values. This position is available remotely within the U.S. and expected to travel 80% annually. Travel will primarily be within the U.S. and Canada but may include international travel. Continuous employment is dependent on successful completion of formal training provided by General Electric. Candidates may receive offers of employment at varying levels of seniority based on the candidate’s qualifications and relatable experience. Job Description Your Role: - Manage, perform, coordinate, and/or monitor Steam Power site activities. - Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation. - Respond to requests for emergency repairs and services to troublesome equipment. - Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites. - Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis. - Signs off on all changes implemented. - Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage. - Prepare timely and accurate technical reports for customer records and a reference for future outages. - Ensure all parts needed for the job are shipped to the site. - Perform aftermarket upgrades that need to be performed at the site level. - Supervise critical tasks when these activities are performed by third parties (as measuring, dimensional checks, other considered by the management). Required Qualifications - Bachelor's degree in Mechanical Engineering or related discipline from an accredited university with a 3.0 or higher GPA; or a High School Diploma / GED with 4+ years of experience in a Field Services or power generation equipment maintenance role. - Ability and willingness to travel up to 80% of the time. Desired Qualifications - Experience working on customer sites. - Technically oriented, fast-learner, self-starter (need people who need little direction, willing to do self-study, self-directed) - Solid understanding of Steam Turbine Operation and Controlling Parameters OR Steam Boiler Operational Principals - Strong technical skill in reading and interpreting electrical/mechanical flow and instrument diagrams dial and laser alignment and thermal growth equipment. Employment is contingent upon acceptable results of your pre-employment background and drug screening (to be taken within 48 hours of your receipt of the test paperwork). You may receive specialized classroom and laboratory training to prepare you for your assignment. You will be expected to complete periodic training to meet competency requirements for the position. All training courses attended must be successfully completed as a minimum requirement for employment. Please Note: If being hired to United States location- GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. If hired in the U.S. - The salary for this position is $70,000-75,000 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. *The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. This job posting will close March 30 2026 Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: May 31, 2026 For candidates applying to a U.S. based position only: *The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This posting is expected to remain open for at least seven days after it was posted on March 03, 2026. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance and 12 paid holidays. New hires also receive 40 hours of personal business time, 160 hours of personal illness and caregiving time (subject to state law), and two weeks of annual vacation (which may be pro-rated based on start date). GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Position Location: Remote Florida SCOPE OF RESPONSIBILITIES The Systems Support Analyst is responsible for providing Level 1 and Level 2 technical support to retail stores and corporate users. This role serves as the frontline of IT Support Services, handling day-to-day Help Desk requests, routine operational tasks, and documented troubleshooting procedures. The Systems Support Analyst resolves common technical issues independently and escalates more complex or unresolved issues to senior team members following established escalation guidelines. This position plays a key role in ensuring timely ticket resolution, accurate documentation, and a positive end-user support experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Level 1 / Level 2 Help Desk Support - - Serve as the primary point of contact for IT support requests - Handle Level 1 and Level 2 tickets following documented procedures - Troubleshoot and resolve common issues related to: - User access and password resets - Microsoft 365 applications - POS peripherals (printers, scanners, pin pads) - Zebra handheld devices and endpoints - Laptops, desktops, and basic workstation issues - Provide clear communication and timely updates to users throughout the ticket lifecycle Ticket Management & Escalation - - Accurately document troubleshooting steps, resolutions, and user communications - Escalate unresolved or complex issues to the Sr. Systems Support Analyst or Application Support Analyst as appropriate - Follow established escalation criteria and workflows - Assist in identifying recurring issues and patterns Operational & Recurring Tasks - - Perform assigned weekly and monthly operational tasks - Assist with onboarding and offboarding activities (user access, equipment setup) - Support routine system checks and maintenance activities - Follow standardized processes and checklists Hardware & Physical Support (Smart Hands) - Assist with hands-on support for IT equipment as required - Support hardware staging, imaging, and deployment - Assist with store hardware replacements and basic network equipment swaps (under guidance) - Coordinate with senior team members and vendors for escalated infrastructure issues Documentation & Knowledge Base Support - - Follow Knowledge Base (KB) articles and documented procedures - Provide feedback to improve existing documentation - Assist with documenting new issues or updated procedures as requested - Ensure tickets are closed with proper notes and resolution details On-Call Support - Participate in an on-call rotation to support critical application and system issues - Respond to after-hours incidents that require application-level expertise - Provide escalation support during major outages or business-critical events Ad-hoc Project Support - - Participate in assigned IT projects that may vary in scope, duration, and complexity based on business needs - Provide technical support for short-term and long-term initiatives, including system upgrades, store openings, relocations, and process improvements - Assist with project planning, testing, deployment, and post-implementation support as requested - Collaborate with internal teams, vendors, and stakeholders to ensure project objectives and timelines are met - Adapt to shifting priorities and support multiple initiatives concurrently when required Collaboration & Communication - - Work closely with senior support analysts and application support teams - Communicate technical issues clearly to non-technical users - Maintain a professional and customer-focused approach to support - Contribute positively to team workflows and service standards MINIMUM QUALIFICATIONS and SKILLS - Associate’s or Bachelor's degree in Information Technology or equivalent work experience - 1-3 years of experience in an IT support or Help Desk role - Experience supporting retail or distributed environments preferred - Willingness to learn enterprise systems & applications REQUIRED SKILLS & COMPETENCIES - Strong customer service and troubleshooting skills - Basic experience with Microsoft 365 and Windows operating systems - Familiarity with help desk ticketing systems and workflows - Ability to follow documented procedures and escalation paths - Strong attention to detail and documentation skills - Ability to prioritize tasks in a fast-paced support environment - Effective verbal and written communication skills PHYSICAL FUNCTIONS - Ability to sit and work at a computer for extended periods - Ability to lift and move IT equipment (up to 50lbs) as needed WORK ENVIRONMENT This position operates within a Work from Home company structure, with periodic visits to the corporate office for equipment staging and hands-on support. After-hours or weekend work may be required during on-call rotations or critical incidents. Everything But Water offers a competitive compensation package including 401(K) participation, merchandise discounts and additional benefits for eligible Associates. We are an Equal Opportunity Employer. STYLE AND CUSTOMER SERVICE OBSESSED? DIVE INTO A CAREER IN FASHION! Everything But Water is the largest specialty retailer of women’s swimwear and resortwear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.com. Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover-ups, and sundresses to jewelry, totes, sandals, and more. Equal Opportunity & Fair Chance Statement Everything But Water is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. We will consider qualified applicants with criminal histories in a manner consistent with applicable Fair Chance and “Ban the Box” laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance.