• Support and manage all US benefits programs. • Partner with leadership to evaluate benefits strategy and recommend enhancements aligned with talent attraction, retention, and engagement. • Benchmark benefits against industry standards, particularly within tech, gaming, and regulated environments. • Oversee day-to-day benefits across the employee lifecycle. • Ensure accurate setup, maintenance and reconciliation of benefits within the relevant platforms. • Manage employee eligibility, enrolment files, and invoices with carriers and vendors. • Lead on the continuous improvement of benefit processes, documentation, and employee-facing materials. • Be the primary escalation point for employee benefits questions and issues. • Develop clear, engaging benefits communications, including plan summaries, guides, FAQs and enrolment materials. • Act as the primary relationship manager for internal stakeholders, benefits brokers, carriers, and third-party administrators. • Lead annual benefits renewals partnering with internal stakeholders. • Monitor vendor performance against SLAs and proactively resolve issues. • Ensure full compliance with all applicable US federal and state benefits legislation. • Manage required filings, notices, disclosures, and reporting.

• Oversee core finance data platforms and accounting systems • Design, test and deliver enhancements to existing products • Define and enforce data quality standards, security controls, and compliance requirements • Serve as main interface between finance and business partners • Lead integration of finance platforms with upstream/downstream systems • Plan and execute platform enhancements and migrations

• Leverage distributor resources to create and maintain sales funnel and work with Services Partner Business Managers to accurately forecast PC Services sales. • Participate in Champion Training calls as scheduled by PC Services Category team designed to collectively educate all PC Services Champs across the channel on channel-wide promos, new offering training, offering updates, etc. • Conduct ongoing thorough discovery exercises internal to reseller sales environment to identify new opportunities for operational improvements which could enhance ease of selling PC Services for reseller sales organization. • Establish sales relationships with largest PC Services customers and their respective reseller lead sales team to provide added end user support, accurate forecasting/pipeline management, and pro-active protection of the business. • Drive all communication of Services programs, promotions, rebates, etc. to reseller sales team and management. • Be the day-to-day go to person for the reseller sales teams. Ensure sales teams are using all possible programs and promotions to increase margin and revenue. • Help drive Marketing planning and execution. Develop innovative ways to increase services revenue and attach. • Identify at-risk customers where services business has slipped and create a “get-well” plan. • Seek out new opportunities to expand or enhance existing opportunities. Leverage the U-Box and expiring Care Pack lists to build the funnel.

• Manage multi-unit small unit store fronts • Develop and implement strategic sales plans to accommodate corporate goals • Coach and manage proper company procedures • Review market analyses to determine company needs • Be able to effectively demonstrate the company’s sales process • Internal and external business development • Meet production standards and guidelines set by management • Conduct sales presentations consistent with new customer approach • Complete all post sales administration and data collection documents • Ability to perform individual performance analysis and appraisals • Analyze and control expenditures of division to conform to budgetary requirements • In charge of profit, loss, and regular budget • Attend weekly meeting District manager and other Field Managers • Travel four days out of the week to the various store locations • Manage relationships between inside and outside customers • Assist agents with maintaining relationships and negotiation and closing deals • Recruit, hire, and coach new talent • Represent the company at local job fairs, community events, and other company sponsored events • Field recruit prospective new agent candidates while training and selling • Make final hiring decisions together with the District Manager • Establish networks with local sources within your area in order to find new qualified agent • Sales, service, and operational development of staff • Field train agent by accompanying them during sales visits as needed