Job Closed
This listing is no longer active.
We improve people's mobility so they can live a Life Without Limitations
User Engagement Manager
Location
Florida
Posted
105 days ago
Salary
0
Seniority
Senior
Job Description
User Engagement Manager
Össur
• Oversee the implementation of regional patient acquisition programs. • Act as the primary connection point between global initiatives and regional teams to ensure alignment with organizational standards while adapting to local market needs. • Develop and submit formal briefs to the Marketing Communications (MarCom) team to request new collateral, literature, and digital assets. • Identify gaps in current patient-facing materials based on regional feedback and "struggling" patient data. • Ensure all new literature supports the patient journey, covering topics such as liner care, peer support, and reimbursement guidance. • Manage direct-to-patient programs, including outbound educational calls, non-clinical support systems, and proactive outreach for product renewals (e.g., liners, feet, and knees). • Partner with clinicians (CPOs) to integrate support programs as a valuable extension of their clinics, helping them identify "struggling" patients early and drive revenue through improved retention. • Collaborate with clinician advisory boards to pilot new call scripts, integrate regional feedback, and refine programs to better solve clinical and patient challenges. • Ensure a seamless referral process, maintaining a standard of contacting referred patients within 24 hours to begin their educational journey.
Job Requirements
- Bachelor’s Degree: Required in Business, Marketing, Healthcare Administration, or a related field.
- 5–7 years of experience in program management, patient advocacy, or healthcare business development.
- Proven experience working within the medical device, O&P (Orthotics and Prosthetics), or healthcare services industry, with a focus on patient-centered care.
- Experience managing programs across geographically dispersed regions and acting as a liaison for a global organization.
- Ability to launch and scale complex initiatives.
- Strong experience in briefing creative teams to develop collateral that translates complex patient journeys into accessible literature.
- Demonstrated success in building trust with clinical partners (CPOs) and leading collaborative boards, such as a Clinician Advisory Board.
- Proficiency in managing CRM systems or patient intake portals to ensure high-touch engagement and 24-hour response standards.
- Expertise in overseeing multi-month support journeys, including check-ins for mental health, socket fit, and reimbursement.
- Familiarity with non-clinical reimbursement guidance, funding navigation, and patient advocacy resources.
- Exceptional verbal and written communication skills for piloting call scripts and presenting program value propositions to clinicians.
Benefits
- Competitive Compensation Packages
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with employer matching contribution
- 9 paid holidays
- 13 vacation days, birthday and two (2) volunteer days
- 8 sick days within your first year of employment
- Paid Parental Bonding
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
• Lead the identification, monitoring, and evaluation of federal, state, and regional grants related to world language programs. • Maintain a comprehensive grants calendar, flagging deadlines, eligibility requirements, and strategic opportunities. • Produce fit analyses, ROI evaluations, and risk assessments to guide organizational prioritization. • Advise Account Managers and leadership on ways to leverage grant opportunities to support business development. • Serve as the primary owner of RFP review and analysis, including evaluation criteria, compliance requirements, procurement language, and submission logistics. • Analyze RFP language against state procurement standards and Wayside product capabilities; identify gaps, opportunities, and mitigation strategies. • Collaborate with Product, Legal, Marketing, and Sales to coordinate RFP responses and ensure alignment across stakeholders. • Oversee quality control for all RFP submissions and ensure compliance with state-specific adoption requirements. • Maintain awareness of competitor offerings and use insights to strengthen strategic positioning. • Oversee the creation of standards correlation artifacts (matrices, alignment tables, evidence statements). • Ensure high-quality alignment to state standards, ACTFL proficiency frameworks, and relevant content areas. • Guide the Adoptions team on rubric interpretation, correlation best practices, and instructional alignment. • Support product-to-standards alignment conversations with Product and Learning Design teams. • Evaluate Wayside’s product components, including assessments, scaffolding, usability, teacher guidance, and student tasks, to support standards alignment and competitive positioning. • Write or oversee detailed evidence statements supporting scoring decisions in adoption rubrics. • Ensure accuracy and quality in research-based rationales included in submissions. • Support the development of product evidence packets, instructional descriptions, and evaluation documentation. • Provide day-to-day management for the Adoptions team, including distribution of workload, coaching, performance feedback, and ongoing professional development. • Ensure the team adheres to deadlines, maintains high-quality standards, and follows consistent correlation and submission processes. • Build team capability in standards literacy, RFP compliance, and product fluency. • Collaborate with Sales leadership to forecast adoption needs, staffing requirements, and workflow adjustments. • Act as the point of escalation for complex adoption requirements or correlation challenges. • Produce reports on funding trends, win/loss analytics, RFP outcomes, and adoption results. • Conduct data and market trend analysis, including monitoring new products, emerging AI tools, and evolving procurement practices. • Recommend process improvements, resource enhancements, and strategic focus areas. • Support the evolution of Wayside’s adoption strategy and readiness. • Partner closely with Sales, Product, Customer Enablement, and Marketing to ensure consistency and alignment across submissions. • Translate product features and instructional outcomes into language aligned with procurement and scoring criteria. • Contribute to proposal narratives, compliance checklists, and adoption resources. • Serve on cross-functional working groups or strategic initiatives as needed. • Perform additional tasks to support organizational goals and adoption success.
• Organiseren van facilitaire zaken zoals schoonmaak, onderhoud, kantoorbenodigdheden en contact met gebouwbeheer • Beheren van de inkoop van kantoorartikelen en bewaken van het budget • Organiseren van interne events en bijeenkomsten • Ondersteunen van de directie met secretariële werkzaamheden • Ontvangen van bezoekers en verzorgen van receptiewerkzaamheden • Zorgen voor een representatieve en goed georganiseerde werkomgeving • Signaleren waar processen slimmer of efficiënter kunnen en verbeteringen doorvoeren
• Responsible for the development and ongoing management of relationships with Builders • Work in conjunction with Mortgage Sales Teams to develop and coordinate the prospect and client list • Act as liaison with operations, product, risk and learning to grow construction perm/reno/condo utilization and market share • Oversee loan officer product training and market intelligence • Accountable for always doing the right thing for customers and colleagues • Achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types • Develop and implement sales strategies that will increase Mortgage origination through partnerships with realtors/builders • Attend community and/or specific industry forums, conferences or meetings to broaden relationship networks
Assignment Desk Manager
Frasco, Inc.Decide Without Doubt: Unveiling the Truth through Comprehensive Investigations
• Coordinate daily activities with the Senior Manager of Shared Services • Oversee the assignment mailbox and case placeholder dashboard to ensure timely case distribution; assist as backup when needed • Review and analyze referral instructions to determine client requirements • Alert Regional Managers and Investigative Consultants to issues identified during intake and setup • Maintain accurate client contact information in Dynamics, adhering to formatting protocols and grammar standards • Update case management system with current information • Communicate clearly and professionally with clients and internal stakeholders • Handle various case updates (client-driven, in-house, and error-driven) • Collaborate with team members, Regional Managers, and Directors to ensure accurate product/service setup • Audit case files for compliance with client service level agreements • Review quality control reports and resolve identified issues • Create and maintain client-specific primers for complex assignment/setup processes • Develop and update training materials; provide initial and refresher training for team members • Manage team workload distribution and adherence to workflow processes • Track team productivity and error rates • Communicate and meet with team members on a regular basis • Lead initiatives to enhance productivity by streamlining processes, implementing automation, and improving workflow efficiency within the ASD application • Vet attorney clients for retainer requirements and third-party billing; ensure proper entry into systems • Update retainer status in Dynamics after credit reviews • Maintain a proficiency in understanding client rates, instructions, relationships and hierarchies




