• Organiseren van facilitaire zaken zoals schoonmaak, onderhoud, kantoorbenodigdheden en contact met gebouwbeheer • Beheren van de inkoop van kantoorartikelen en bewaken van het budget • Organiseren van interne events en bijeenkomsten • Ondersteunen van de directie met secretariële werkzaamheden • Ontvangen van bezoekers en verzorgen van receptiewerkzaamheden • Zorgen voor een representatieve en goed georganiseerde werkomgeving • Signaleren waar processen slimmer of efficiënter kunnen en verbeteringen doorvoeren

• Responsible for the development and ongoing management of relationships with Builders • Work in conjunction with Mortgage Sales Teams to develop and coordinate the prospect and client list • Act as liaison with operations, product, risk and learning to grow construction perm/reno/condo utilization and market share • Oversee loan officer product training and market intelligence • Accountable for always doing the right thing for customers and colleagues • Achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types • Develop and implement sales strategies that will increase Mortgage origination through partnerships with realtors/builders • Attend community and/or specific industry forums, conferences or meetings to broaden relationship networks

• Coordinate daily activities with the Senior Manager of Shared Services • Oversee the assignment mailbox and case placeholder dashboard to ensure timely case distribution; assist as backup when needed • Review and analyze referral instructions to determine client requirements • Alert Regional Managers and Investigative Consultants to issues identified during intake and setup • Maintain accurate client contact information in Dynamics, adhering to formatting protocols and grammar standards • Update case management system with current information • Communicate clearly and professionally with clients and internal stakeholders • Handle various case updates (client-driven, in-house, and error-driven) • Collaborate with team members, Regional Managers, and Directors to ensure accurate product/service setup • Audit case files for compliance with client service level agreements • Review quality control reports and resolve identified issues • Create and maintain client-specific primers for complex assignment/setup processes • Develop and update training materials; provide initial and refresher training for team members • Manage team workload distribution and adherence to workflow processes • Track team productivity and error rates • Communicate and meet with team members on a regular basis • Lead initiatives to enhance productivity by streamlining processes, implementing automation, and improving workflow efficiency within the ASD application • Vet attorney clients for retainer requirements and third-party billing; ensure proper entry into systems • Update retainer status in Dynamics after credit reviews • Maintain a proficiency in understanding client rates, instructions, relationships and hierarchies

• Cultivate and lead partnerships with key providers, improve their service quality and scale the businesses • Define and manage complex KPIs for our providers and gather feedback to operationalize improvements • Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs. • Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes. • Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis. • Develop understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes • Work with senior leadership as needed to outline value proposition, promote shared marketing strategies, meet growth targets • Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team • Works with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs • Assist in sophisticated analysis projects to optimize both growth planning, value and execution strategies: performance metrics, etc. • Work closely with, and support, our client partners to ensure their provider network is meeting expectations.