• Provide technical support of YORK product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site. • Support branch personnel in application and technical information of previous, current, and new products. • Comfortable facilitating training for HVAC contractors • Supervise, monitor, and fulfill warranty obligations on the UPG product line. • Develops, assembles and/or facilitates technical, service and/or products training for Contractors. • Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters. • Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties. • Advise and distribute as necessary Service and Service-Tips letters.

• Develop and execute targeted go-to-market strategies to achieve financial goals across key markets and product portfolios • Analyze market trends, customer insights, and business drivers to enhance competitive positioning and drive growth • Design and implement data-driven digital marketing campaigns that support portfolio and brand growth • Create impactful marketing content in collaboration with R&D and Marketing Communications teams • Partner with cross-functional teams to advance digital transformation initiatives and deliver effective digital solutions • Guide innovation strategies by working closely with R&D to identify product enhancements, new applications, and future product concepts • Support global sales teams through product training, customer engagement, and participation in strategic meetings • Represent the brand at industry events, trade shows, and conferences to strengthen market presence

• driving sustainable business growth via Operators, Chains and Trade Partner engagement • be part of a multi-touchpoint integrated digital ecosystem to drive growth with new customers & current customers • use data and CRM tools to plan and execute sales calls • establish yourself as a valuable partner and grow market share in your territory • accountable for delivering business targets like Sales Growth, Reach & Penetration, Digital Engagement, and customer presentations • execute Multi touchpoint contact strategy online and face to face for generating demand for Food Solutions Products & deliver great customer experience • provide virtual culinary consultation to targeted operators

• Manage the full contract lifecycle (intake, drafting, review, negotiation, execution, amendments, renewals, and close-out) for client, supplier, partner, and other third-party agreements • Review and analyze contract requirements, special provisions, and terms and conditions • Develop negotiation strategies and lead or support negotiations in time-sensitive situations • Draft, revise, and prepare contract documents for internal review, approval, and signature • Coordinate the contract review process and solicit input from internal stakeholders • Evaluate and manage requests for contract changes • Administer executed agreements, including tracking key obligations, deliverables, milestones • Maintain and continuously improve contract administration policies, systems, procedures • Provide guidance to internal teams on contract interpretation and commercial terms • Maintain accurate contract records and reporting in contract management tools • Support commercial contract matters related to licensing agreements, data use arrangements, renewals, and new business