• Ensure country-level implementations move smoothly from project delivery into stable operations. • Oversee local transition activities and ensure delivery meets scope, quality, time, and budget. • Ensure local systems, documentation, configurations, and support structures are fully ready for go-live. • Stay current on local compliance rules, reporting obligations, and dependencies. • Deliver focused client training as needed, ensuring both clients and internal Operations are fully prepared for go-live. • Lead local workshops to ensure clients understand the in-scope services defined in the global contract. • Help clients understand the implementation methodology covering PIX phases and deliverables. • Onboard the BAU Operations team into the project. • Prepare the Payroll Calendar and Trusted Source List. • Provide required system access to clients and Operations team members. • Implement local service delivery tools (case management, call center tools, SLA reporting tools, etc.). • Coordinate and deliver client training to ensure readiness for go-live. • Coordinate BAU Operations training to ensure operational readiness for go-live. • Direct and plan work, objectives, and resource models for transition-to-Operations activities. • Identify and communicate risks promptly. • Monitor the delivery of the transition to ensure it remains within agreed scope, quality, timelines, and budget. • Prepare and oversee the hypercare period.

• Construire et maintenir des intégrations à travers l’écosystème technologique revenu ; • Traduire les processus d’affaires en configurations systèmes et automatisations évolutives ; • Renforcer l’intégrité des données grâce à des logiques de validation et des contrôles systèmes ; • Exécuter rapidement et de manière fiable les changements prioritaires ; • Soutenir les équipes Sales et RevOps avec des améliorations opérationnelles et des optimisations de rapports ; • Contribuer à l’optimisation des workflows grâce à l’IA ; • Collaborer étroitement avec le Gestionnaire Revenue Systems pour tester, itérer et déployer des solutions.

• Serve as subject matter expert for U.S. and Puerto Rico leave and time away programs • Provide end-to-end case management and consultative support to employees and managers, ensuring compliance and a high-quality employee experience • Partner with Payroll, Legal, HR Service Center, and absence management/disability vendors to manage sensitive or complex leave matters with discretion • Monitor, escalate, and resolve pay discrepancies and system processing issues using sound judgment • Maintain accurate case tracking and support high-volume transactional processing as needed • Support administration of select U.S. health, life and ancillary benefit programs • Partner with vendors to resolve eligibility, enrollment, and claims-related issues • Assist with open enrollment preparation, audits, and testing • Contribute to process improvements to enhance operational efficiency and service delivery • Request, compile, and analyze benefits data to support compliance, planning, and program evaluation • Develop and maintain recurring reporting dashboards • Identify trends and provide actionable insights related to leave utilization, disability patterns, and benefits costs • Support preparation of materials for leadership reviews and vendor performance meetings • Participate in vendor meetings and quarterly performance reviews • Monitor compliance with federal, state, and local regulations related to health and leave programs • Support regulatory filings, audits, and disclosure requirements • Ensure vendor adherence to contractual and compliance obligations.

• Deliver excellent customer service, exceeding expectations and providing a positive experience. • Make our customers smile and feel motivated to continue with us. • Perform technical analysis of our products when customer inquiries arise, ensuring accuracy. • Capture the voice of the customer through market research. • Participate in cross-departmental discussions and lead product verification activities for reported complaints. • Conduct field visits to distributors and end customers to collect information. • Produce technical materials and deliver internal and customer training.