Sumitomo Rubber do Brasil

• Manage and resolve complex issues related to orders, billing, credit and logistics with Distributors, acting as the focal point for critical cases; • Optimize order entry in the system by identifying and implementing process improvements to increase efficiency and reduce errors; • Develop and maintain a strategic commercial relationship with Distributors, anticipating their needs and ensuring smooth coordination with internal teams at SRB; • Prepare and maintain in-depth reports and analyses on order performance, inventory and service levels, providing strategic insights for commercial management; • Actively participate in defining and reviewing commercial policies, contributing perspectives on distributor and consumer relationships; • Ensure product and price lists are kept up to date and communicate changes clearly and proactively to distributors.

• Deliver excellent customer service, exceeding expectations and providing a positive experience. • Make our customers smile and feel motivated to continue with us. • Perform technical analysis of our products when customer inquiries arise, ensuring accuracy. • Capture the voice of the customer through market research. • Participate in cross-departmental discussions and lead product verification activities for reported complaints. • Conduct field visits to distributors and end customers to collect information. • Produce technical materials and deliver internal and customer training.