• Provide strategic and operational support to the Catalytic Opportunity Fund (COF) • Lead strategic thinking on the continuous evolution of the COF • Oversee COF design and how it is used and leveraged across the portfolio • Responsible for the ongoing management of the COF in line with market strategies and government priorities • Monitor funding tracks and iterate on design and eligibility criteria • Ensure the COF operates at maximum efficiency • Oversee monitoring, evaluation, and knowledge management activities • Lead a team of 4 and act as the direct manager to the COF Manager and Senior Associate

• Serve as the lead incident coordinator for high-severity events, activating playbooks, declaring incident severity, and coordinating with functional leads to drive a structured response. • Define, operationalize, and document the end-to-end incident response lifecycle that aligns to FedRAMP High, IL5, and NIST 800-53 requirements. • Drive readiness activities by designing and facilitating cross-functional tabletop exercises, hands-on simulations exercises, incident response team training, and review of playbooks to validate response protocols. • Facilitate Root Cause Analysis by leading post-incident reviews using structured methodologies and documentation to separate root causes from contributing factors and drive business-wide corrective actions to closure. • Serve as the primary liaison between technical and business units by translating incident details into business impact assessments that drive informed decision-making for legal, compliance, and operational teams. • Bridge technical and operational responses by building communication paths between engineering, operations, legal, compliance, and customer facing teams to translate complex incidents into actionable updates for leadership. • Establish centralized reporting, dashboards, and KPIs to monitor response efficiency, trend analysis, and program maturity. • Manage and optimize incident response tools like ServiceNow, PagerDuty, and Jira to ensure.

• Execute high-impact professional learning sessions that result in measurable product adoption and maintain exceptional customer satisfaction • Deliver professional learning sessions across formats (live virtual, asynchronous, and in-person). • Tailor session content based on detailed knowledge of dedicated district accounts, customer needs, and internal user engagement data. • Inspire the audience via compelling delivery, engagement tactics, and high-quality resources. • Collaborate with Sales and Customer Success Managers to share customer wins and opportunities for improved relationship strength. • Design, revise, and scale professional learning materials to meet specific customer instructional goals and align with product engagement objectives. • Gather and analyze customer needs to ensure session content is tailored and scalable. • Represent the Professional Learning team's perspective in cross-functional working groups and special projects to inform Go-to-Market strategies and product initiatives.

• Lead & develop a team of high-performing Territory Managers (TMs) to achieve desired business objectives • Plan, organize, and execute sales strategies and Territory plans across the Division and assess both successes and failures with actionable plans for continuous improvement • Coach and mentor TMs to develop selling & professional skills (through goal-setting, personalized feedback, joint sales calls, individual coaching sessions, performance reviews, etc.) • Synthesize and communicate Division-level insights and business intelligence with the TM team, other Division Managers, Regional Sales Leadership, and supporting functions • Achieve KPIs set for the company, regional, and individual levels • Work cross-functionally with company HQ, regional HQ, and other teams (e.g. Trade Marketing, Distribution Management, Key Accounts, etc.) • Maintain working knowledge of pertinent local and state regulations and taxes in the Division and guide TMs on how to optimize outcomes in their local markets