• Manages a team of Investigator Management Specialists. • Line management responsibilities including professional development, performance appraisals, and employee counseling for staff. • Assigns project work and reviews workload for all direct reports. • Manages staff by establishing goals that will increase knowledge and skill level, and by delegating tasks commensurate with skill level. • Provides leadership and direction for team in support of the overall goals and objectives of the Investigator Payment department and Company. • Implements overall department strategies as defined by Director, IMS and other leadership. • Ensures that the team is tracking investigator payments, releasing payments when authorized, and working with global A/R to bill sponsors for deposits on a timely basis. • Provides guidance to team members on how to review and understand sponsor contracts and site contracts. • Ensure sponsor reporting is provided in a timely and accurate manner. • Ensures project trackers are updated weekly to reflect correct balances of customer investigator payment cash deposits on hand and that they are available and provided to Company or sponsor team members as needed. • Reviews Accounting master tracker balances to confirm agreement with investigator payment records. • Assists with tracking unbilled balances. • Assists with customer audits of investigator payment deposits and payments and ensures prompt and accurate completion of investigator payment staff assigned audit activities. • Supports project close out process to ensure investigator payment balances are accurate and provided timely. • Assists with management of the systems used for investigator payment tracking; acts as administrator for Impact and other systems. • Identifies when additional training is needed for project teams and investigator payment staff on systems used within the company. • Assists with the development, implementation, and maintenance of systems, and may supervise certain activities during systems implementation. • Identifies necessary modifications to existing systems based on input from project team leaders and investigator payment staff and drives to resolution. • Provides input for long term IT plans. • Leads Investigator Payment Administration projects that impact customer deliverables or provide efficiencies to the team. • Assists with developing appropriate metrics on investigator payment productivity. • Reviews metrics and process reporting regularly to determine if there are issues that require attention, and alerts senior management to potential issues while ensuring necessary corrective action is taken. • Anticipates risks to project and departmental deliverables and creates and implements remedial action plans as needed, focusing on budget, deposit availability, payment schedules, and risk analysis of active projects within Investigator Payment Administration. • Identifies best practices, investigates root causes of fundamental issues and problems for projects, and recommends solutions. • Recognizes and develops opportunities for continuous process improvement within Investigator Payment Administration which lead to greater efficiencies or competitive advantages over other companies. • Facilitates positive relationships with other departments and participates in cross-functional teams.

• Maintain awareness of all customer-impacting and brand-impacting incidents across the enterprise. • Coordinate response execution for high-severity incidents, including war room logistics, action tracking, decision logs, and status cadence. • Draft clear, accurate written communications for internal stakeholders and senior leadership, ensuring content aligns to current facts and validated inputs. • Track root cause investigations end-to-end to ensure they’re completed correctly and on time; help produce customer-ready root cause reports. • Own tracking and follow-through on corrective actions to reduce repeat incidents, ensuring actions are defined, assigned, and closed. • Build and improve enterprise response mechanisms, including templates, workflows, reporting, and coordination models across teams. • Maintain and report incident metrics to drive action and improvements to process.

• Develop and maintain strong relationships with senior executives at strategic partner organizations • Identify and pursue new business opportunities with strategic partners • Develop and execute go-to-market strategies for joint offerings • Oversee the day-to-day management of alliance relationships • Contribute to thought leadership initiatives

• Continuously monitor industry news, analyst research (Gartner, Forrester), buyer signals, and competitor activity to track market dynamics and emerging trends • Curate and distribute timely market and competitive insights via internal channels, newsletters, and executive-ready summaries • Translate market shifts and analyst insights into actionable implications for positioning, product strategy, and GTM planning • Lead competitive intelligence across platforms (Crayon, Qualitate, Salesforce), synthesizing messaging, pricing, product, and feature updates • Own and maintain competitive battlecards, dashboards, and intelligence repositories to ensure accuracy and field usability • Manage and evolve the Win/Loss program, including interview design, stakeholder alignment, analysis, and insight dissemination • Conduct quarterly field surveys and analyze sales feedback to identify perception gaps, risks, and competitive opportunities • Attend key industry and competitor events; deliver rapid analysis of announcements, positioning shifts, and market impact • Embed intelligence into sales enablement, onboarding, executive briefings, and major company events • Serve as program owner and administrator for all market and competitive intelligence tools, ensuring adoption, data integrity, and cross-functional impact