• Ensure the system operation as well as the error analysis, maintenance and execution of system updates of the customer systems • Carry out common basic projects, such as release upgrades for ABAP as well as for Java and take over the project management if necessary. • Responsible for the technology planning of SAP HANA as well as the HANA migration • Support customers as 2nd and 3rd level support in the areas of trouble shooting and performance services • Support in presales activities for new customers in the area of platform services.

• Serve as executive sponsor and strategic advisor on high-impact, multi-year client programs • Build and sustain C-suite relationships • Personally deliver and influence $2M–$3M+ in annual revenue • Lead the development of new consulting capabilities, methodologies, and intellectual property

• Serve as a leader and mentor to our internal teams in respect of Teaching Strategies content and product knowledge, building our employee knowledge and expertise, and awareness of our position in the field of Early Childhood. • Supporting the onboarding of new employees in all aspects of our content and products • Building a program of continuous content and product learning for customer facing teams and those developing products for the field • Provide coaching on content and product knowledge to internal teams • Partner with the Sales and Partner Success Teams to grow revenue and strengthen implementation of our solutions through: leading content-specific aspects of sales presentations for all Teaching Strategies solutions. • Developing detailed and individualized implementation, professional development and coaching plans for key sales accounts. • Serving as a consultant on specialized aspects of our content, the field of Early Childhood, and various markets our solutions are utilized. • Researching customers, goals, shared visions, objections, concerns and roadblocks to individualize all presentations. • Support Marketing and Content teams on the creation of customer facing communication pieces, i.e., pitch decks, social media posts, marketing collateral, customer specific webinar scripts, and conference proposals. • Strengthen the Teaching Strategies position in the field as a thought leader by serving as subject matter expert at conferences, in blog posts, internal and external communications, professional journals and the like. • Build model implementations of our ecosystem that can serve as Ambassadors and examples of success that can be used to demonstrate our solutions in action. • Represent Teaching Strategies commitment to program success in their implementation of Teaching Strategies Solutions in all interactions from informal emails to national and regional conference presentations.

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use of Sabre Global Distribution Systems (GDSs) • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels