• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use of Sabre Global Distribution Systems (GDSs) • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

• Lead Process Safety Management (PSM) / Operational Risk Management (ORM) transformation program • Develop and lead project teams to establish and implement robust transformation programs • Communicate and coordinate effectively across diverse client stakeholders • Act as a trusted advisor to senior executives and operational/maintenance leaders • Contribute to thought leadership on Asset Integrity methodologies

• Leading client teams and driving the execution of consulting engagements in integrated Asset Integrity Management • Structuring, sequencing, and leading client engagements • Overseeing checks and analyses to develop improved asset reliability • Communicating progress and outcome to clients and proactively identifying issues • Acting as a trusted advisor to senior executives and operational/maintenance leaders • Contributing to thought leadership on Asset Integrity methodologies and mentoring junior colleagues

• Lead implementation projects for QualityOne customers, focused on Vault Quality applications • Conduct workshops, gather functional and technical requirements, design, configure and validate Vault solutions • Be responsible for project management activities such as timeline and resource planning, leading cross-functional teams, and budget tracking & forecasting • Manage communication between the project team, customer, partners and internal stakeholders • Lead or contribute training sessions for customer teams once the solution is validated (typically train-the-trainer model) • Work closely with customers’ business and IT stakeholders to design a solution that adheres to industry best practices and aligns to customer needs • Mentor project team members and junior consultants across the global Professional Services organization • Occasionally, contributes to customer presentations and statement of works to support our Services sales activities • Ensure customer success from the beginning to the end of the engagement • Continue to expand and develop industry knowledge to enhance our delivery model to meet the changing business needs of Veeva and our customers • Provide insight and recommendations to improve our technology and work closely with our Product team to ensure the best solutions for our customers