• Analyze complex datasets to identify trends, outliers, and opportunities for operational improvement across Medicare, Medicaid, and Exchange programs • Develop and maintain recurring and ad-hoc reports, dashboards, and analytical tools to support data-driven decision-making • Create and maintain a repository of standardized code templates to streamline report generation and automate routine tasks • Ensure analytical outputs align with regulatory requirements and business objectives by interpreting CMS and state guidance in partnership with internal subject matter experts • Support the development of scalable processes that enhance efficiency, accuracy, and responsiveness across government program operations • Design and implement automated solutions to reduce manual effort and improve process scalability and accuracy • Implements and uses analytical software to support the department in achieving goals as defined by executive leadership • Facilitate requirements gathering sessions to understand business needs and translate them into actionable analytical deliverables • Analyzes business workflow and system needs for conversions and migrations to ensure that encounter, recovery, and cost savings regulations are met • Presents and communicates complex analytical findings in a clear and concise manner • Participates in user acceptance, and quality assurance testing of new application features and team deliverables • Supports root-cause-analysis and reporting of encounter data issues/errors by partnering with key stakeholders – Will also provide operationally support • Prepares high-level user documentation and training materials as needed • Work with internal and external clients to research, develop, and document new standards to enhance reporting capabilities • Collaborate with cross-functional teams—including compliance, product, sales, marketing, underwriting, implementation, client services, and clinical operations—to refine and enhance operational capabilities • Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

• Develop a detailed understanding of our database and algorithm, to understand inputs and outputs of our algorithm, and easily pull and validate data. • Test new features to ensure accurate new feature implementation • Help manage projects to ensure development, QA, and dashboards are completed on time and accurately • Design and maintain dashboards and KPIs using SQL, Databricks, and Looker to monitor algorithm effectiveness and business performance. • Conduct daily monitoring of metrics, identifying anomalies, diagnosing root causes, and implementing data-driven solutions. • Collaborate with Data Engineers and Software Developers to define new tables, optimize data models, and integrate ML-driven features into analytical workflows. • Leverage statistical analysis and A/B testing methodologies to size opportunities and evaluate personalization and food experience enhancements. • Automate key data validation and quality assurance processes to enhance efficiency and reliability.

• Effectively monitor all devices, platforms, and services within a network environment. • Manage and coordinate NOC team shift coverage to ensure NOC operations run efficiently and effectively. • Provide direction, training, and leadership to NOC staff. • Assist with managing NOC standard process and procedure documentation. • Ensure efficient resolution of service requests and incidents, ensuring compliance on assigned SLAs. • Provide timely and effective communication on service impacting incidents. • Analyze client LANs/WANs, isolating problems and recommending reconfiguration of new network hardware. • Modify command language programs and network startup files. • Participate in troubleshooting network/user problems and present resolutions for implementation. • Prepare a variety of network resource reports.

• Serve as primary escalation point for complex OFAC screening alerts • Conduct advanced investigation of escalated potential matches • Perform enhanced due diligence research using internal systems and resources • Review and approve complex false positive dispositions • Monitor escalation queue to ensure timely resolution