• Help healthcare organizations solve challenges through strategic process improvement • Drive complex projects and provide solutions • Strengthen the team and improve client relationships • Serve as an advisor to clients

• Assist in gathering and documenting business requirements for Core HCM processes. • Address ambiguous business needs by delivering clear solutions and adapting to change. • Provide support for system upgrades, troubleshooting, and stakeholder engagement with HR, IT, and related teams. • Configure Core HCM business processes, including employee records, job management, and organizational structures. • Collaborate with cross-functional teams to ensure smooth integration of Core HCM processes with other Workday modules. • Identify opportunities to optimize and streamline HR processes, partnering with HR leaders to implement improvements. • Support global reporting and analytics related to Workday technology on a daily basis. • Troubleshoot complex security and business process issues requiring deep Workday expertise. • Assist with technology-related activities for acquisitions, ensuring smooth integration of new companies into Workday. • Develop and document test scenarios to validate new features, enhancements, and process changes. • Guide cross‑functional teams on configuration approaches, testing strategies, and system best practices. • Design and deliver technology‑driven solutions to automate and enhance HR processes. • Advise stakeholders on best practices to improve and streamline current workflows. • Collaborate with integration and cross‑functional teams to resolve data and integration‑related issues.

• Lead enhancements to dashboards and reporting by defining the right KPIs, improving visibility into trends and behaviors, and shaping how data is consumed by leaders across SOS. • Ensure reporting aligns to the broader measurement framework and contributes to improved sales execution. • Drive insights and decision models that help identify trends, metrics, and behaviors shaping retention, acquisition, and pipeline growth. • Provide authoritative guidance on what is happening, why it is happening, and what actions should be taken. • Analyze go-to-market performance to reveal effectiveness against strategic objectives . • Translate findings into clear, actionable recommendations that influence leadership decisions and strengthen data-driven storytelling across SOS. • Own the rigor and accuracy of SOS forecasting, segmentation, and pipeline performance management, leveraging internal and external data across segments, territories, and portfolio. • Establish standards, define methodologies, and ensure consistency in how forecasting and pipeline metrics are interpreted across the organization. • Serve as a strategic partner to Sales Directors and Solution Architects, ensuring they can interpret KPI signals correctly and act decisively. • Provide advisory-level analysis that aligns insights with business priorities and drives meaningful commercial outcomes. • Provide guidance to peers and analysts across SOS by sharing best practices, analytical approaches, and frameworks that improve overall quality and consistency.

• Conduct comprehensive credit reviews, including bank statements, tax returns, financial statements, and merchant/owner credit profiles • Identify, assess, and resolve risk flags to determine creditworthiness and sources of repayment • Apply underwriting judgment consistently within established credit policies • Perform business due diligence using internal tools and third-party data sources to identify fraud or misrepresentation • Execute risk-based pricing decisions aligned with portfolio performance goals and market conditions • Collaborate with Sales, ISOs, and internal teams to communicate decisions clearly and professionally • Manage competing priorities to meet service-level expectations • Monitor industry trends and emerging risks, recommending improvements to policies, processes, or tools