• Effectively monitor all devices, platforms, and services within a network environment. • Manage and coordinate NOC team shift coverage to ensure NOC operations run efficiently and effectively. • Provide direction, training, and leadership to NOC staff. • Assist with managing NOC standard process and procedure documentation. • Ensure efficient resolution of service requests and incidents, ensuring compliance on assigned SLAs. • Provide timely and effective communication on service impacting incidents. • Analyze client LANs/WANs, isolating problems and recommending reconfiguration of new network hardware. • Modify command language programs and network startup files. • Participate in troubleshooting network/user problems and present resolutions for implementation. • Prepare a variety of network resource reports.

• Serve as primary escalation point for complex OFAC screening alerts • Conduct advanced investigation of escalated potential matches • Perform enhanced due diligence research using internal systems and resources • Review and approve complex false positive dispositions • Monitor escalation queue to ensure timely resolution

• Help healthcare organizations solve challenges through strategic process improvement • Drive complex projects and provide solutions • Strengthen the team and improve client relationships • Serve as an advisor to clients

• Assist in gathering and documenting business requirements for Core HCM processes. • Address ambiguous business needs by delivering clear solutions and adapting to change. • Provide support for system upgrades, troubleshooting, and stakeholder engagement with HR, IT, and related teams. • Configure Core HCM business processes, including employee records, job management, and organizational structures. • Collaborate with cross-functional teams to ensure smooth integration of Core HCM processes with other Workday modules. • Identify opportunities to optimize and streamline HR processes, partnering with HR leaders to implement improvements. • Support global reporting and analytics related to Workday technology on a daily basis. • Troubleshoot complex security and business process issues requiring deep Workday expertise. • Assist with technology-related activities for acquisitions, ensuring smooth integration of new companies into Workday. • Develop and document test scenarios to validate new features, enhancements, and process changes. • Guide cross‑functional teams on configuration approaches, testing strategies, and system best practices. • Design and deliver technology‑driven solutions to automate and enhance HR processes. • Advise stakeholders on best practices to improve and streamline current workflows. • Collaborate with integration and cross‑functional teams to resolve data and integration‑related issues.