Role Description Are you ready for a fully-remote, work from home, professional customer service management role? If you answered "yes" to these questions, IonTuition may be for you! - This is a 100% remote position. Candidates must have access to reliable internet connection. - Shift: Weekend and Evening availability required - Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, SC, VA The IonTuition Manager is responsible for overseeing the daily operations of assigned clients and/or business segments. Additionally, this position is responsible for the overall development of associates in assigned units, to include: - Monitoring the productivity of the team - Creating and implementing monthly improvement plans - Maintaining quality customer service Duties and Responsibilities: - Manage a team of Associates to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluations, and corrective actions - Manage daily operations of assigned clients and/or business segments - Ensure that teams attain their monthly production goals - Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate staff to Senior Management - Assist with the interviewing and selection of prospective candidates - Mentor team members with regard to their quality of work and call/queue management - Provide team members with constructive feedback on a regular basis; conduct 90-day and annual performance reviews - Perform switch/complaint calls as needed - Conduct operational training of new hires - Achieve all Client Service Level Agreements of assigned clients and/or business segments - Ensure teams strive to maintain compliance with all federal and state laws - Maintain expert knowledge of Statement of Work standards and all laws and regulations governing the industry Qualifications - Bachelor’s degree preferred or equivalent work experience - At least one year of management experience in a related field - Expert knowledge of all laws and regulations governing the industry highly preferred - Strong knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook Requirements - Health insurance - Dental insurance - Vision insurance - 401(k) - Paid Time Off - Salary: starting at $48,000, depending on experience Benefits - Competitive benefits package including medical, dental, vision, and life insurance - Advancement opportunities - Diverse experience with supporting and working on IonTuition’s various lines of business - Work from home (WFH) - Company provided equipment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Unison team is looking for an energetic, thorough caller to be the first point of contact for a pipeline of real estate investment leads. Reporting to the Director of Lead Generation, the Caller / Scheduler is responsible for helping grow the company by setting appointments for the Account Managers with real estate property owners to assist in developing a robust sales pipeline. - Manage personal pipeline of origination leads to set calls between site owners and Account Managers. - Achieve personal monthly, quarterly, and annual targets related to call settings and closings. - Rigorously monitor personal origination waterfall activity to ensure health and stability of sales pipeline. - Contribute user-experience input to origination processes such as data mining, CRM design, and marketing initiatives. - Contribute to strategic initiatives and product design to maintain a competitive market position. Qualifications - Prior experience in a call-center sales environment. - Natural ability to build rapport. - Familiarity with finance concepts such as IRR and NPV required. - Familiarity with real estate closing process is a plus. - Experience originating within commercial real estate, mortgages, telecom, mineral rights acquisition, or renewables industries is a plus. - Some college or equivalent experience required. Requirements - Entrepreneurial and collaborative team spirit. - Exceptional communication and interpersonal skills. - Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment. - Outstanding negotiation and influence skills. - Respect for colleagues and sense of humor. Benefits - $16 - $17 an hour

• Handle inbound and outbound customer calls, chat, and email support • Answer general account and billing questions • Assist with simple troubleshooting (username/password resets) • Provide product and membership information • Upsell services when appropriate • Deliver empathetic, exceptional customer service • De-escalate calls professionally when needed • Manage 70–120 calls per shift • Contribute to a positive, team-oriented culture — even remotely!

• Lead, develop, and motivate a remote, cross-functional AR team • Support the AR Manager in coordinating daily operations, reporting, and process improvements • Monitor team performance and hold individuals accountable to KPIs • Manage staffing levels and workflow to ensure deadlines are met, including month-end and year-end close • Handle escalated issues with professionalism and sound judgment • Provide exceptional internal and external customer service • Drive continuous improvement in AR processes and tools • Maintain positive working relationships across departments • Ensure confidentiality and data security at all times • Prepare and deliver weekly and monthly performance reports • Embrace and support changes in structure, systems, and processes