• Handle inbound and outbound customer calls, chat, and email support • Answer general account and billing questions • Assist with simple troubleshooting (username/password resets) • Provide product and membership information • Upsell services when appropriate • Deliver empathetic, exceptional customer service • De-escalate calls professionally when needed • Manage 70–120 calls per shift • Contribute to a positive, team-oriented culture — even remotely!

• Lead, develop, and motivate a remote, cross-functional AR team • Support the AR Manager in coordinating daily operations, reporting, and process improvements • Monitor team performance and hold individuals accountable to KPIs • Manage staffing levels and workflow to ensure deadlines are met, including month-end and year-end close • Handle escalated issues with professionalism and sound judgment • Provide exceptional internal and external customer service • Drive continuous improvement in AR processes and tools • Maintain positive working relationships across departments • Ensure confidentiality and data security at all times • Prepare and deliver weekly and monthly performance reports • Embrace and support changes in structure, systems, and processes

• Manage the registration, scheduling, and rescheduling processes for new and existing patients. • Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms. • Receive, screen, and coordinate telephone calls from healthcare providers. • Proactively make outbound calls and send emails to patient leads. • Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. - Build a foundation of trust by listening deeply and understanding each member’s needs. - Document member needs and preferences to enable our team to best care for each member. - Make outbound calls to around 80 - 100 prospective members every day. - Complete virtual onboarding and training (three weeks long) within your first three months. - Reach out to eligible members to inform them of Thyme Care’s services. - Explain the benefits of Thyme Care’s program to members and caregivers. - Obtain consent from members, conduct enrollment surveys, and identify urgent member needs. - Participate in coaching and development sessions to meet quality and productivity goals. Qualifications - Experience in sales roles, with skills in building trust, listening, and overcoming objections. - Recent college graduates with 1+ years of experience in a fast-paced environment. - Bonus points for experience in a healthcare environment, start-up, or sales capacity. Requirements - A member-first approach, motivated by our mission to help people during challenging times. - Metrics focused, able to hit and exceed daily, weekly, and monthly goals. - Growth mindset, seeking feedback and opportunities to learn and grow. - Effective listener and communicator, building rapport with members and colleagues. - Comfort with technology, including Zoom, Google Suite, and Slack. - Ability to operate in a private, quiet, and secure environment during scheduled shifts. Benefits - Pay rate of $24.03/hour. - Bonus potential of up to $2,500 per quarter (up to $10,000 annually) for exceptional performance. - Choice of great medical, dental, and vision insurance plans. - Generous vacation policy for full-time employees. - Must be located within the lower 48 United States due to contractual limitations with accessing PHIs.