CoverPoint Partners

Role Description Are you ready for a fully-remote, work from home, professional data entry role? Are you ready to level up your skills? Are you ready to work for an employee-focused company that makes a difference in customer's lives? If you answered "yes" to these questions, IonTuition may be for you! This is a 100% remote position, located in Illinois. Candidates must have access to reliable internet connection. The Associate is responsible for administrative resolution of accounts, processing payments, ensuring accurate and timely transactions, and maintaining excellent customer service standards. Essential Duties and Responsibilities: - Submitting request forms for borrowers such as name change and other status updates. - Documenting account findings. - Assist with payment and bank reconciliations. - Handle E-Oscar disputes. - Processing company and borrower correspondence. - Business registrations. - Bank deposits. - Mail pickup and sorting. - Audit preparation. - General office duties, order equipment, gift cards. - Invoice review and analysis. - Accounts Payable functions as necessary. Qualifications - High School diploma or equivalent. - One year of experience performing general administrative work supporting accounting departments. - Working knowledge of Accounts Payable functions. - Working knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook. Benefits - Medical Benefits through BCBS. - Dental Benefits through DeltaDental. - Vision Benefits through DeltaVision. - Flexible Spending Account. - Short and Long term disability. - Life Insurance. - 401(k).

Role Description Are you ready for a fully-remote, work from home, professional customer service management role? If you answered "yes" to these questions, IonTuition may be for you! - This is a 100% remote position. Candidates must have access to reliable internet connection. - Shift: Weekend and Evening availability required - Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, SC, VA The IonTuition Manager is responsible for overseeing the daily operations of assigned clients and/or business segments. Additionally, this position is responsible for the overall development of associates in assigned units, to include: - Monitoring the productivity of the team - Creating and implementing monthly improvement plans - Maintaining quality customer service Duties and Responsibilities: - Manage a team of Associates to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluations, and corrective actions - Manage daily operations of assigned clients and/or business segments - Ensure that teams attain their monthly production goals - Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate staff to Senior Management - Assist with the interviewing and selection of prospective candidates - Mentor team members with regard to their quality of work and call/queue management - Provide team members with constructive feedback on a regular basis; conduct 90-day and annual performance reviews - Perform switch/complaint calls as needed - Conduct operational training of new hires - Achieve all Client Service Level Agreements of assigned clients and/or business segments - Ensure teams strive to maintain compliance with all federal and state laws - Maintain expert knowledge of Statement of Work standards and all laws and regulations governing the industry Qualifications - Bachelor’s degree preferred or equivalent work experience - At least one year of management experience in a related field - Expert knowledge of all laws and regulations governing the industry highly preferred - Strong knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook Requirements - Health insurance - Dental insurance - Vision insurance - 401(k) - Paid Time Off - Salary: starting at $48,000, depending on experience Benefits - Competitive benefits package including medical, dental, vision, and life insurance - Advancement opportunities - Diverse experience with supporting and working on IonTuition’s various lines of business - Work from home (WFH) - Company provided equipment

Role Description This is a 100% remote position. Candidates must have access to a reliable internet connection. - Multiple shifts available - Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, SD, VA, WI Join IonTuition’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients. Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more! Primary Duties and Responsibilities - Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals. - Provide timely, accurate, and professional assistance on all inquiries. - Document and update customer information in the CRM system. - Follow escalation procedures and company policies to ensure resolution. - Maintain compliance with all federal, state, and client requirements. - Apply training materials effectively and share knowledge with team members. - Meet or exceed all performance metrics and KPIs. Qualifications - Be passionate in the work you do and the people you help. - Ability to establish and maintain rapport through effective communication and timely follow-up with customers. - Attention to detail. - Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment. - Must be a self-starter with a great degree of internal motivation. - Ability to operate and navigate various technical devices and systems. - Ability to troubleshoot common computer issues. Benefits - Competitive benefits package including: - Medical Benefits through BCBS - Dental Benefits through DeltaDental - Vision Benefits through DeltaVision - Flexible Spending Account - Short and Long term disability - Life Insurance - 401(k) - Advancement opportunities - Work from home - Company provided equipment Training Schedule During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST. Education and Qualifications - High school or equivalent Salary Starting at $17.50, depending on experience. Job Type Full-time At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: - IER Right To Work Poster - E-Verify Participation Poster

Role Description This is a 100% remote position. Candidates must have access to a reliable internet connection. - Multiple shifts available - Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, SD, VA, WI - Join IonTuition’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients. - Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more! Qualifications - Be passionate in the work you do and the people you help - Ability to establish and maintain rapport through effective communication and timely follow-up with customers - Attention to detail - Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment - Must be a self-starter with a great degree of internal motivation - Ability to operate and navigate various technical devices and systems - Ability to troubleshoot common computer issues Requirements - Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals. - Provide timely, accurate, and professional assistance on all inquiries. - Document and update customer information in the CRM system. - Follow escalation procedures and company policies to ensure resolution. - Maintain compliance with all federal, state, and client requirements. - Apply training materials effectively and share knowledge with team members. - Meet or exceed all performance metrics and KPIs. Benefits - Competitive benefits package including: - Medical Benefits through BCBS - Dental Benefits through DeltaDental - Vision Benefits through DeltaVision - Flexible Spending Account - Short and Long term disability - Life Insurance - 401(k) - Advancement opportunities - Work from home - Company provided equipment Company Description For more information, visit us at www.iontuition.com Training Schedule: During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST. Education and Qualifications: High school or equivalent Salary: starting at $17.50 depending on experience Job Type: Full-time At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: - IER Right To Work Poster - E-Verify Participation Poster