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LivePerson is an online engagement solutions company, which means that it works with clients to provide their customers with real, live assistance and advice. T
Senior Solutions Consultant
Location
United States
Posted
87 days ago
Salary
0
No structured requirement data.
Job Description
Senior Solutions Consultant
LivePerson
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Solutions Consultant, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. This role is a hybrid of a Solutions Consultant and a Sales Engineer, focused on architectural design and sales within the technology sector. - Provide Strategic Consulting: Be a subject matter expert and thought leader to help transform current and prospective customers. Deliver workshops, develop roadmaps, and present readbacks that address key business outcomes. - Support Partner Sales: Collaborate closely with partners to drive sales efforts, ensuring alignment with LivePerson’s solutions, and take ownership of the partner relationship. - Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies. - Develop Sales Strategies: Partner with sales teams to strategize on winning opportunities, architecting new and custom solutions to showcase product integration into customer infrastructures. - Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations. - Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines. - Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting. - Educational Support: Train Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker. Qualifications - Minimum 5 years in Solution Consulting/Pre-Sales Engineering with a track record in large enterprise deals. Product Management experience is a plus. - Experience with web, martech, mobile apps, contact centers, voice technology, and AI technologies is preferred. - Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, UML diagramming, Agile development workflows, Conversational AI, and cloud infrastructure (GCP or AWS certification is a plus). - A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, or related fields. Self-taught and boot camp experiences are also valued. - Exceptional public speaking and written communication abilities. - Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments. Requirements - The salary range for this role will be between $120,000 to $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Benefits - Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. - Wellness Resources: Access to wellbeing resources and programs including our EAP plan. - Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. - 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution). - HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis. - Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. - Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. - Access to internal professional development resources. - Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. - Paid Public Holidays. - Generous Parental Leave Policy: Including maternity/paternity support and fertility services. - Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.
Job Requirements
- Minimum 5 years in Solution Consulting/Pre-Sales Engineering with a track record in large enterprise deals. Product Management experience is a plus.
- Experience with web, martech, mobile apps, contact centers, voice technology, and AI technologies is preferred.
- Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, UML diagramming, Agile development workflows, Conversational AI, and cloud infrastructure (GCP or AWS certification is a plus).
- A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, or related fields. Self-taught and boot camp experiences are also valued.
- Exceptional public speaking and written communication abilities.
- Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments.
- The salary range for this role will be between $120,000 to $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.
Benefits
- Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
- Wellness Resources: Access to wellbeing resources and programs including our EAP plan.
- Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
- 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution).
- HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis.
- Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
- Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
- Access to internal professional development resources.
- Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
- Paid Public Holidays.
- Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
- Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.
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