Zotec Partners

• Provide workflow support to the AR team to help meet or exceed key performance indicators • Support the development and implementation of any needed procedures to help maintain a streamlined, efficient organization • Support the development AR Specialists through training, empowerment, delegation and mentoring • Meet or exceed client deadlines and expectations • Manage new projects and client practices to ensure success in meeting objectives • Contribute to organizational success through sharing of knowledge and successes with operations team peers • Complete other duties as assigned

• Extensive investigations into patient accounts that may require refunds • Utilize knowledge of all carrier types, including commercial and governmental • Apply high-level understanding of medical accounts receivable • Other duties as assigned

• Serve as the primary liaison with assigned clients • Work within Zotec departments to optimize Revenue Cycle Management results • Proactively communicate with clients to shape RCM goals and expectations • Provide reimbursement analysis and management reporting • Advise clients on industry and regulatory trends impacting their practice • Inform clients of Zotec’s role in navigating healthcare challenges • Maintain an in-depth understanding of assigned clients’ business needs and RCM goals • Conduct client meetings to review RCM performance and practice trends • Educate client groups on the benefits and capabilities of Zotec • Keep organization informed regarding client satisfaction and feedback

• Responsible for the timely completion of complex government and commercial payer enrollment applications • Update and maintain all necessary documents for assigned clients and physicians • Proficiently communicate credentialing related claims issues to client service managers, clients and providers • Other duties as assigned

• Serve as the primary liaison with assigned clients • Work within Zotec departments to optimize Revenue Cycle Management results • Work proactively with clients to shape RCM goals and expectations • Provide reimbursement analysis and management reporting • Advise clients of industry and regulatory trends • Inform clients of Zotec’s role in helping navigate healthcare challenges • Maintain an in-depth understanding of assigned clients’ overall business needs and RCM goals • Review and analyze RCM metrics to assess and optimize performance • Conduct client meetings to review RCM performance, practice trends • Educate client groups on the benefits, capabilities, and value proposition of Zotec • Communicate with client groups regarding open items, opportunities, and status of special projects • Maintain industry knowledge by taking advantage of internal and external education

• Own end-to-end automation strategy across UI, API, integration, and performance test layers, including designing pipeline-driven automated test execution, and release readiness signals within Azure DevOps CI/CD workflows. • Expand the automation capabilities of the broader Product Testing team by mentoring testers in modern automation practices, helping shift manual regression effort toward scalable automated coverage. • Lead performance engineering strategy for web and distributed microservice systems, including design and execution of API load tests using tools such as Locust (Python), creation of distributed load test models, analysis of performance bottlenecks, and integration of performance test suites into CI/CD pipelines (Azure DevOps). • Lead and mentor the Product Test team, providing technical guidance and upskilling in test design and automation. • Collaborate with Product Management and Engineering leadership on framework decisions, tooling strategy, and system architecture. • Champion adoption of modern testing tools, automation practices, and AI-driven testing approaches.

• Direct the AR team to meet or exceed key performance indicators • Identify and implement any needed procedures to help maintain a streamlined, efficient organization • Develop leadership team through empowerment, delegation and mentoring • Meet or exceed client deadlines and expectations • Manage new projects and client practices to ensure success in meeting objectives • Contribute to organizational success through sharing of knowledge and successes with operations team peers • Complete other duties as assigned

At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear purpose, to make a difference by improving the way that healthcare works for everyone. Today we are more than 1000 employees strong, and we continue to use our incredible talent and energy to bring that purpose to life. We’re seeking a Client Relationship Manager to join us. This is a remote position. As a Client Relationship Manager, you will serve as the primary liaison with assigned clients, and work within Zotec departments, to optimize Revenue Cycle Management results. You will work proactively with clients to shape RCM goals and expectations, provide reimbursement analysis, and management reporting. You will advise clients of industry and regulatory trends that may impact their practice, as well as inform them of Zotec’s role in helping navigate healthcare challenges through specialized processes and innovative tools. What you'll do: - Maintain an in-depth understanding of assigned clients’ overall business needs and RCM goals - Review and analyze RCM metrics to assess and optimize performance - Conduct client meetings to review RCM performance, practice trends, and advise clients on business / industry issues impacting the practice. - Appropriately educate client groups on the benefits, capabilities, and value proposition of Zotec - Proactively communicate with client groups and appropriate organizational departments regarding open items, and opportunities, as well as the status of special projects - Keep the organization informed regarding ongoing client satisfaction and feedback, leveraging support of and bringing to bear the appropriate resources within Zotec to address any issues - Provide client feedback to organization leveraging support of and bringing to bear the appropriate resources within Zotec - Alert the sales team to opportunities for growth with referrals from existing clients - Maintain a clear understanding of MACRA, MIPS, and relevant specialty issues to assist clients through our rapidly changing healthcare environment - Maintain industry knowledge by taking advantage of internal and external education; regularly communicating the effect of industry developments and trends to client groups What you'll bring to Zotec: - Bachelor’s degree with a concentration in Business Management or Accounting; graduate level degree preferred - Minimum 3 years’ experience in a medical billing client service role - Basic knowledge of CPT and ICD coding, MIPS, industry trends - Ability to confidently interpret RCM data and communicate results, trends and opportunities to clients - Expertise in Microsoft Office suite of products - Excellent analytical, communication and organizational skills - Ability to facilitate meetings with groups of physicians and practice stakeholders. - Ability to work in a team environment At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you! Learn more about our organization, by visiting us at www.zotecpartners.com E-Verify and Equal Opportunity Employer

At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – our team members across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers. We’re seeking a Customer Service Representative to join us. This is a remote position. As a remote Customer Service Representative, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquires, all from the comfort of your own home! What you’ll do: - Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options - Explain billing statements, balances, and payment plans in a clear and compassionate manner - Document interactions accurately in billing and patient management systems - Collaborate with other Zotec Teams to resolve patient concerns - Maintain compliance with HIPAA and company policies at all times - Meet quality, productivity, and customer satisfaction standards What you’ll bring to Zotec: - Experience in a healthcare call center or customer-oriented environment - High school diploma or equivalent - Home internet required with a minimum of 20 mbps download/10 mbps upload speed - Excellent customer service skills required - Ability to understand, analyze and interpret complex documents - Proficient MS Office skills - Must be detail oriented with high degree of accuracy - Excellent written communications and organizational skills - Exceptional verbal communication and interpersonal skills - Flexible mentality; willing and capable of performing varied tasks and adapting to change - Able to work in a team environment - Professionally exercises discretion and independent judgment in day-to-day work At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you! Learn more about our organization, by visiting us at www.zotecpartners.com E-Verify and Equal Opportunity Employer

At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers. As a Charge Entry Representative Manager, you will be responsible for the overall direction, coordination, and evaluation of department employees. This is a remote position. What you’ll do: - Oversee daily charge entry operations, ensuring accuracy, efficiency, and timely claim submission - Manage and develop Client Bill Associates through coaching, training, and performance feedback - Monitor workloads, work queues, and SLA performance to maintain balance and meet deadlines - Ensure accurate and timely client invoicing in accordance with contracts, policies, and quality standards - Review and resolve complex or escalated billing issues, ensuring clear client communication - Collaborate with internal teams (Accounting, Implementation, Client Success) to resolve issues and improve processes - Maintain strong client relationships through calls, escalations, and consistent service delivery - Oversee client portal usage, ensuring team and client proficiency - Analyze trends, risks, and performance metrics; prepare reports and recommend process improvements - Support new client onboarding and ensure smooth billing integration What you’ll bring to Zotec: - Management experience in a healthcare billing or revenue cycle setting required - High school diploma or equivalent - Superior judgment, negotiation, and decision-making skills - Strong ethics and a high level of personal and professional integrity - Ability to effectively communicate with all levels in the organization - Excellent written communications and organizational skills - Exceptional verbal communication and interpersonal skills - Ability to define problems, collect data, establish facts, and draw valid conclusions - Experience analyzing necessary claim filing components and understanding trends - Analytical skills and ability to work in a strategic role with the executive team - Ability to manage day to day employee interactions and workflow At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you! Learn more about our organization, by visiting us at www.zotecpartners.com E-Verify and Equal Opportunity Employer