Role Description The Manager, Accounts Receivable will support the designated leadership team in Revenue Cycle in the selection, direction, and development of Accounts Receivable department team members, and will report to the Director, Revenue Cycle. The Manager will be responsible for: - Assisting team members with problematic claims and answering questions regarding operational processes. - Performance and effectiveness of the department's staff. - Developing short and long-term plans and objectives to improve revenue and manage overall payment and denials trends. - Working with insurance companies to identify reasons for denied payment for services. - Collaborating with peers in Coding and Billing to identify, correct, and reduce denials trends. - Empowering staff to develop methods of process improvement. - Performing ongoing process improvement of daily activities related to accounts receivable functions. - Obtaining or generating reports to analyze trends in unpaid claims and denial activity. - Providing relevant guidance to department Supervisors to resolve internal and external issues. - Developing and managing departmental budget, including overtime. - Preparing monthly reports as requested. - Establishing departmental goals with the staff to optimize performance and meet budgetary goals. - Collecting, interpreting, and communicating performance data. - Providing timely communication to peers and team members to ensure continuity across the Revenue Cycle. Qualifications - CRCR certification required. - People Leadership Experience: 3 to 5 years. - Bachelor's Degree or Equivalent Experience preferred. - Minimum of three years’ management experience in the healthcare industry. - Medicare and Medicaid billing experience required. - Specific HIS computer systems knowledge (i.e., Epic, Cerner, Meditech, etc.) and intermediate experience in using Microsoft Excel. - Excellent verbal skills. - Problem-solving skills. - Critical thinking skills. - Adaptability to changing procedures and growing environment. - Proficient knowledge of Medicare, Medicaid, and other third-party payer documentation, coding, and billing regulations. Requirements - Advanced Degree preferred. - 3-5 years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations, or professional billing preferred. - Knowledge of claims review and analysis. - Working knowledge of revenue cycle. - Experience working the DDE Medicare system and using payer websites to investigate claim statuses. - Working knowledge of medical terminology and/or insurance claim terminology. Benefits - Bonus Incentives. - Paid Certifications. - Tuition Reimbursement. - Comprehensive Benefits. - Career Advancement. - This position pays between $62,500.00 - $119,700.00 based on experience.

• Supervises the daily workflow of the department, monitoring progress to identify trends in denied payments by insurance companies, determining trends in unpaid claims and remediation solutions. • Reviews Leadership No Touch Report if available to ensure all high dollar accounts are reviewed monthly. • Reviews action logs daily and completed action logs pending to be verified. • Conducts team huddles to efficiently cover new or evolving training focuses to encourage and develop team members, including sharing identified trends and solutions on unpaid and denied claims. • Leads Team DIBS meetings and provides recap to team and leaders. • Ensures adherence to the departmental budget, including overtime. • Prepare monthly reports as requested. • Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization. • Ensure all team members meet productivity and quality standards. • Meets with all associates 1:1 monthly to review current performance. • Maintains and communicates any associate behavior, performance and attendance issues that may constitute a verbal or a correction action and/or performance improvement plan. • Ensures timely completion and documents conversations in Workday. • Reviews assigned associate's time management and approve timecards for payroll processing in a timely manner. • Reviews Roster in Workday to ensure correct client, cost center and work location assignment. • Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. • Works with internal and external customers to make key decisions, impacting either the organization or an individual patient. • Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.

Role Description Wheels Up is looking for an AP & AR Coordinator to report to the Sr. Manager of AP Shared Services. In this role, you will support Accounts Receivable and Payable functions by processing daily invoices and credit memos, managing vendor relations and statements, and assisting with various departmental tasks as needed. Your Key Responsibilities (Essential Functions) - 70% - Accounts Receivable - Communication: Manage the AR mailbox, ensuring all inquiries receive a response within one hour. - Invoicing: Generate and distribute customer invoices and credit memos to brokers. - Payment Tracking: Record daily incoming wires on the customer payment tracker and process credit card payments via Clover. - NetSuite Management: Review and post FET bills and accurately apply customer payments to invoices in NetSuite. - Collections: Distribute AR Aging statements to brokers to ensure timely payments. - Compliance & Month-End: Complete month-end tasks assigned and support internal/external audits for Shared Services. - 30% - Accounts Payable - Mailbox Support: Assist in monitoring the AP mailbox and provide backup coverage for other AP roles as needed. - Invoice Processing: Ensure all invoices and credit memos are accurately coded, approved, and entered into the system daily. - PO Matching: Execute 2-way matching of invoices with purchase orders within NetSuite. - Vendor Relations: Communicate directly with vendors to resolve invoice discrepancies or statement issues. - Special Projects: Support Shared Services audits and execute special projects or additional duties as assigned by management. Qualifications - Minimum 2-3 years’ experience in accounts payable, receivable or accounting-related function - Working knowledge of Oracle/NetSuite, Concur a plus - Working knowledge of flight database system, a plus - Aviation industry experience and/or multinational company experience a plus - Strong Microsoft Excel knowledge - Excellent verbal and written communication skills - Detail oriented and extremely organized - Self-motivated and naturally curious - Must be able to work in a team environment Benefits - Salary Range: $20.72/hr. to $24.38/hr., depending on a variety of factors - 6% discretionary annual incentive program, which rewards individual and organizational performance - Tuition Reimbursement - Competitive 401(k) - Comprehensive Medical, Dental, and Vision Insurance - Complimentary access to mental health and wellness counseling through Spring Health - Financial planning assistance - A variety of additional programs and services in support of your total well-being Company Description At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines, we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms. We also provide freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

• Research root issue of denial. • Pursue proper course of appeal or follow up to obtain payment. • Review account history for continuous follow up. • Address incoming correspondence. • Prepare correspondence to insurance companies, patient and/or guarantor, as necessary. • Contact insurance companies/patient/guarantor to obtain status of outstanding claims and submitted appeals. • Document claim issue for review. • Escalate issues and problems to Supervisor as appropriate. • Performs charge corrections. • Perform demographic and insurance coverage updates on account and bill new insurance as appropriate. • Perform other job duties as required.