Ziply Fiber

• Own and optimize scheduled workflows, including dependency management, resource controls, and alerting (AutoSys used heavily). • Participate in an on-call rotation and respond to production pipeline failures; troubleshoot, restore service, and drive root cause fixes to prevent recurrence. • Build and maintain validation checks and reconciliation controls to ensure data integrity across critical datasets. • Support SOX (Sarbanes-Oxley) readiness by designing, documenting, and evidencing controls over financial and billing data pipelines, and partnering with internal audit and the third-party assessor on testing and remediation. • Maintain and enhance existing production data pipelines for ingestion, transformation, and storage of large datasets; implement pragmatic modernization where it reduces operational risk. • Troubleshoot and resolve data pipeline and ETL failures, implementing robust monitoring and alerting systems. • Automate manual run steps and harden workflows to reduce paging/noise and improve recovery time. • Optimize data models for analytics and business intelligence reporting. • Build and maintain data infrastructure, ensuring performance, reliability, and scalability. • Implement best practices for data governance, security, and compliance. • Work with structured and unstructured data, integrating data from various sources including databases, APIs, and streaming platforms. • Collaborate with data analysts, data scientists, and business stakeholders to understand data needs and design appropriate solutions. • Mentor and train junior engineers, fostering a culture of learning and innovation. • Develop and maintain documentation for data engineering processes and workflows.

• Ensure database security and authentication. • Design and implement least privilege and encryption on all databases. • Develop and enforce database documentation standards. • Manage and implement database replication and high availability. • Maintain and improve existing backup and data recovery environment. • Develop and maintain disaster recovery plans and participate in regular testing. • Install and Upgrade database environment. • Manage database migrations between systems, versions, or platforms. • Query and database tuning. • Database resource management and reporting. • Perform Root Cause Analysis on database incidents and provide preventative solutions. • Monitor database performance metrics and resolve issues proactively. • Collaborate with teams to optimize queries. • Perform on call rotation. • Maintain and develop various database scripts and tools to facilitate automation process. • Automate routine database maintenance tasks to improve efficiency. • Evaluate database requests for implementation. • Provide status reports and submit them to management. • Provide training and mentorship to others. • Performs other duties as required to support the business and evolving organization.

Role Description The Outside Plant Right of Way (ROW) agent is responsible for easement research, validation, negotiation, acquisition, issue resolution and properly recording Ziply Fiber easements. The Agent will use private and public records as well as external support where required to satisfy requirements of the role. Essential Duties and Responsibilities: - Negotiate easement acquisitions and land rights on behalf of Ziply Fiber. - Handle acquisition of land rights or obtain proof of land rights for construction of fiber facilities. - Determine optimal solutions using either public right of way and/or private easements. - Partner with Federal, State, and local government entities to establish & obtain ROW Agreements / Permits. - Review, interpret, and order public title reports and easement records. - Effectively manage and maintain Ziply fiber easement records. - Oversee & request surveys, appraisals, environmental, archeological, and other real estate assessments. - Coordinate activities between Ziply Fiber or its agents with the landowners. - Respond to landowner concerns and foster healthy relationships. - Partner effectively with business partners as well as internal teams. - Manage and partner with Ziply Fiber agents and approved vendors. - Resolve disputes over property rights and boundaries for existing network as required. - Coordinate build activities as required specifically to negotiated easement agreements. - Develop processes to support LEAN process approaches to solve problems. - Develop project costing and support business case development. - Perform other duties as required to support the business and evolving organization. Qualifications - Bachelor’s degree in real estate, project management, business, law, engineering, environmental science, geographic information systems, or a similar relevant field. - Minimum of five (5) years of experience managing easements and acquisition in the telecom, wireless, or power infrastructure industry. - Minimum of five (5) years of experience with the legal processes and requirements related to land rights. - Ability to read, write and plot legal descriptions, including metes and bounds descriptions. - Minimum of five (5) years of experience in real estate negotiations, appraisal, land acquisition, title research, landowner relations, contract negotiation or utility infrastructure project coordination. - Utilities distribution network (Telecom, Wireless, or Power) experience. - A broad network understanding of telecom, power, or cellular networks. - GIS experience with platforms such as ARC GIS or QGIS. - Understanding of CAD based drawing systems. - Understand LEAN concepts. - Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record. - Must complete a pre-employment drug screening. Preferred Qualifications - IRWA Certification preferred. Knowledge, Skills, and Abilities - Strong computer and system skills to search and review records. - Proficiency in common office tools such as Excel, Word, and PowerPoint. - Strong interpersonal skills and ability to work cross-functionally to achieve positive outcomes. - Operate from a customer-centered mindset. - Works well in a team environment driven by partnerships. - Ability to work independently with minimal direction. - Strong negotiation skills and critical thinking. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug-free workplace. Benefits - Medical, dental, vision. - 401k. - Flexible spending account. - Paid sick leave and paid time off. - Parental leave. - Quarterly performance bonus. - Training, career growth and education reimbursement programs.

Role Description The Strategic Account Executive will be responsible for developing and implementing all commercial initiatives focused on selected customers in the Data Center and Colocation segment. This is a senior-level hunter role where the candidate needs to be experienced in advising and influencing at the executive level, successfully acquiring significant revenue growth with large, multinational Data Center Service Providers and Enterprise clients needing high capacity network and infrastructure solutions. - Leads development and implementation of the strategic account plan - Establishes and develops long-term, trusted relationships with key Data Center and Colocation clients, acting as the sole contributor hunter professional for the assigned territory - Be adept at selling into new logos as well as existing accounts - Collaborates across regions and internal teams (e.g., Engineering, Product) to deliver customized, tailored offerings that span our portfolio of dark fiber, high-capacity transport, and connectivity solutions for scaling digital infrastructure - Prospecting, cold calling, and selling our Fiber Optic telecom products - Responsible for selling advanced Data services such as MPLS, VPN, VOIP, SIP Trunking, Cloud based PBX, and dedicated internet access - Build and maintain a consistent sales funnel and pipeline and utilize Salesforce CRM and other applications Qualifications - Bachelor’s degree or equivalent work experience, MBA preferred - 10+ years total sales experience - 5+ years of sales experience in connectivity, infrastructure, or related services directly to Data Center Service Provider, Colocation Companies or Hyperscalers - Experience selling into a variety of industries and territories as well as experience cultivating larger, strategic relationships is key - Experience managing a full sales cycle from prospecting through closing - Experience developing and maintaining business, sales, account plans as well as negotiating and closing complex deals - Capacity to work on cross-functional projects in a fast-paced environment - Proficiency in Salesforce.com - Must have reliable transportation - Willing to travel up to 50% in a work week - domestically and internationally - Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record Requirements - Strong prospecting, selling, and closing skills - Passion for technology (Cloud, Infrastructure, virtualization, Data Analytics, Containerization, AI, OSS, etc.) with genuine empathy for the customer's business and technical challenges - Demonstrated ability to consistently meet sales quotas - Keen business sense and strong customer acquisition skills, operation as a self-motivated hunter - Strong knowledge of the telecommunications business - Strong verbal and written communication skills – including excellent reporting and forecasting skills - Excellent customer relationship skills - Practical experience with strategic selling tools and methodology in growing key or strategic accounts - Ability to drive on behalf of the company in a safe and responsible manner Benefits - $82,500 to $137,500 annually DOE, plus target commission of $65,000 annually - Comprehensive health benefits include medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off - Quarterly performance bonus - Training, career growth and education reimbursement programs

• Responsible for the day-to-day management of projects using project management tools, processes, and methodologies to ensure projects are delivered on-time, on budget and with excellent quality. • Serve as point of contact for everything involving a project’s organization and timeline. • Must have the ability to provide status across all ongoing projects at any given time. • Create long and short-term plans, including setting targets for milestones and adhering to deadlines. • Coordinate and host regular meeting series to ensure communication and alignment of initiatives, information sharing and implementation of best practices. • Ensure that all team members have the required information and resources to carry out their tasks effectively. • Demonstrate consistent ownership and accountability for the delivery of projects. • Continuously perform risk assessment and resolve issues as they arise or quickly engage others to resolve to reduce adverse timing and quality impacts of the project schedule. • Coordinate with relevant internal team members to coordinate action items and realistic timelines to meet business goals. • Gather and provide feedback on lessons learned, best practices and innovations on process/procedures and tools to improve efficiencies and cycle time. • Coordinate and facilitate with internal and external resources to affect the timely completion of projects. • Drive processes and automation to support LEAN process approaches to solve problems. • Maintain comprehensive project documentation and provide regular streamlined reports to leadership. • Performs other duties as required to support the business and evolving organization.

Role Description Ziply Fiber is seeking a Director of Artificial Intelligence (AI) to lead the company’s AI vision, roadmap, and execution with a strong emphasis on hands-on delivery and measurable business outcomes. This leader will build and scale AI capabilities that improve customer experience, streamline operations, and enhance network performance across the enterprise. This role is ideal for a highly technical and pragmatic leader who can personally engage in solution design, experimentation, vendor evaluation, and implementation while also leading cross-functional teams. The Director will focus on reducing churn, lowering customer complaints, reducing avoidable dispatches, and delivering automation across Customer Care, Field Services, Dispatch Centers, IVR, Digital Channels, and Network Automation. Success in this role requires balancing innovation, speed, governance, and business value while establishing AI as a strategic differentiator for Ziply Fiber. The Director will help move the organization from isolated pilots to scalable, production-grade AI solutions that deliver tangible impact for customers, employees, and network operations. Key Success Metrics - Deployment and adoption of high-impact AI use cases across customer care, field services, dispatch, digital channels, IVR, and network operations. - Measurable reductions in churn, customer complaints, repeat contacts, and unnecessary dispatches. - Improvements in customer experience, operational efficiency, first-contact resolution, and network performance. - Establishment of a scalable, governed AI ecosystem that enables sustained innovation and business value. Essential Duties and Responsibilities - AI Strategy & Leadership - Define and lead Ziply Fiber’s enterprise AI strategy and roadmap, aligned to business priorities and digital transformation goals. - Establish a centralized AI operating model that reduces fragmentation and accelerates enterprise-wide adoption. - Partner with executive leadership to identify, prioritize, and sequence high-impact AI use cases with measurable business outcomes. - Act as a hands-on leader who can move from strategy to prototype to production with urgency and discipline. - Solution Development & Execution - Lead the design, development, and deployment of scalable AI and machine learning solutions across customer care, field services, dispatch centers, IVR, digital channels, and network operations. - Develop AI-driven capabilities that reduce churn, lower complaint volumes, improve first-contact resolution, and reduce avoidable truck rolls and dispatches. - Drive automation use cases such as agent assist, intelligent routing, conversational AI, digital self-service, predictive dispatching, workforce recommendations, and network event correlation. - Own end-to-end execution from ideation through production deployment, performance monitoring, and value realization. - Data & Platform Enablement - Collaborate with data, IT, engineering, and operations teams to build robust AI and ML platforms, data pipelines, and reusable services. - Ensure the availability, quality, and governance of data required to support AI use cases across customer, operational, and network domains. - Champion modern AI tooling, MLOps practices, observability, and engineering standards that enable scalable and reliable deployment. - Remain hands-on with architecture, experimentation, model evaluation, vendor selection, and technical trade-off decisions. - Governance & Responsible AI - Establish and enforce AI governance frameworks that ensure compliance, security, privacy, and ethical use of AI solutions. - Define standards for model lifecycle management, explainability, monitoring, and accountability. - Mitigate risks related to bias, hallucinations, data quality, cybersecurity, and regulatory requirements. - Ensure business processes, controls, and adoption plans are designed for sustainable production use rather than isolated pilots. - Cross-Functional Collaboration - Work closely with customer care, field services, dispatch, network operations, product, finance, and IT teams to identify friction points and deploy AI solutions that improve outcomes. - Serve as a thought leader who raises AI literacy, builds trust, and accelerates adoption across the organization. - Translate business needs into technical execution plans and ensure initiatives remain aligned to measurable value and business priorities. - Team Leadership & Capability Building - Build and lead a high-performing team of data scientists, ML engineers, AI engineers, and analysts. - Develop internal AI capabilities while strategically leveraging external partners, vendors, and platform providers. - Create a culture of experimentation, accountability, rapid learning, and continuous improvement. - Coach teams to move quickly while maintaining strong engineering discipline, governance, and operational supportability. - Documentation, Standards & Best Practices - Own and evolve technical standards, operational procedures, diagrams, and design documentation. - Ensure high quality Ops guides, MOPs, and runbooks are produced and maintained. - Conduct technical research and stay current on emerging technologies and industry best practices. - Other Duties - Performs other duties as required to support the business and evolving organization. Qualifications - Bachelor’s degree in Computer Science, Data Science, Engineering, or a related field. - Minimum of ten (10) years of experience in AI architecture, data science, or software engineering, including large-scale production deployments of machine learning, deep learning, or AI-driven systems in enterprise environments, with five (5)+ years in leadership roles. - Demonstrated ability to design cloud-native and edge AI architectures, integrating models, APIs, and agents into enterprise platforms. - Proficiency with multi-agent orchestration using Model Context Protocol (MCP), Agent-to-Agent (A2A) interaction models, retrieval-augmented generation (RAG), vector databases, and context memory architectures. - Proven experience designing and implementing enterprise-grade AI platforms leveraging both classic machine learning techniques such as forecasting, optimization, and predictive modeling, and modern generative and agentic frameworks. - Proficiency with cloud-scale AI ecosystems such as Microsoft Copilot, Azure AI, OpenAI, AWS, or Google Cloud, and strong familiarity with modern data governance platforms. - Proficiency in Python and familiarity with SQL, R, or Java. - Hands-on experience with frameworks such as TensorFlow, scikit-learn, and Hugging Face, as well as workflow orchestration or MLOps tools such as MLflow, Kubeflow, and Airflow. - Experience implementing governance, monitoring, and Responsible AI practices that ensure safety, transparency, reliability, and production readiness. Preferred Qualifications - Master’s degree in related field. - Experience in telecommunications, network operations, customer care, or digital service organizations. - Familiarity with use cases such as churn prediction, complaint reduction, dispatch optimization, IVR automation, conversational AI, digital self-service, and network event intelligence. - Experience with cloud-based AI platforms such as Azure AI, AWS, or Google Cloud. - Strong executive communication, stakeholder management, and vendor evaluation skills. Knowledge, Skills, and Abilities - Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. - Ability to multi-task and collaborate effectively with other personnel to meet deadlines. - Strong verbal and written communication, attention to detail, and organizational skills. Benefits - Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Role Description The Principal Network Automation Engineer is responsible for planning, designing, developing, and implementing software-driven solutions to optimize wireline fiber (GPON/XGS-PON) and IP networks, as well as providing guidance and direction to the rest of the team. This role will manage how we can expedite, consistently support, and unify our networks from an automation perspective. The Principal Network Automation Engineer focuses on eliminating manual provisioning and boosting operational efficiency across multi-vendor telecom environments. Essential Duties and Responsibilities - Software Development & Automation Solutions - Lead and contribute to the development of custom code to integrate platform components, fill tooling gaps, and solve potentially unique situations. - Perform development, testing, implementation, and review of complex automation solutions related to provisioning, monitoring, and configuring a multi-vendor network and infrastructure environment. - Write, maintain, and scale scripts and software tools (using Python, Go) to interact directly with network elements like OLTs (Optical Line Terminals), ONTs, and core routers. - Employ modern CI/CD pipelines using DevOps tooling to deliver software. - Cross-Functional Partnership & Integration - Partner with Tier 3 operations, NOC (Network Operations Center), and field teams to translate complex network requirements into scalable software solutions. - Establishing system/data integrations to enhance existing or establish new processes. - Quality, Standards & Documentation - Provide peer review and guidance on code and perform quality assurance tasks. - Responsible for the creation of and contribution to; processes, standards, technical documentation, and design diagrams. - Write and maintain technical standards and documentation. - Leadership, Training & Enablement - Provide mentorship and training to the Network Automation Team. - Provide training to other network domain teams for the adoption of automation capabilities. - Research, Reporting & Continuous Improvement - Conduct technical research and maintain viable knowledge of technology trends, new software, and best practices. - Automating operational reports e.g., SLA reporting, utilization statistics and network forecasting. - Other Duties - Must be available to work regular business hours Pacific Standard Time. - Must also be available to work on-call, evenings and weekends as needed. - Performs other duties as required to support the business and evolving organization. Qualifications - High school diploma or GED. - Bachelor’s degree in engineering, computer science, business information systems or relevant degree; or equivalent combination of work and experience. - Minimum of seven (7) years of experience in software development, with a specific focus on access networks. - Experience developing and implementing network automation strategies. - Minimum of five (5) years of experience with using Python, Ansible, REST APIs, Linux, NETCONF, Jinja, or similar tools in a Network Automation environment. Knowledge, Skills and Abilities - Advanced Python programming skill and experience with one or more other languages such as Java, Go, or JavaScript. - Broad knowledge of the concepts, best practices and principles of programming including design, implementation, and testing. - Understanding of REST-based API design principles and best practices. - Proven ability to understand and codify a manual process into an automated process using workflow-like concepts. - Experience/familiarity with Netbox is preferred. - Understanding and familiarity with gNMI, Netconf, Ansible, NAPALM, Jinja and other Infrastructure as Code tools. - Understanding and familiarity with computing technologies such as Kubernetes, Docker, Linux, containers, virtualization, and cloud technologies (AWS, GCP, Azure, etc.). - UI/Frontend development experience is preferred. - Knowledge of IP/Ethernet networking fundamentals. - Interest and ability to research new and emerging technologies to better solve networking problems. - Excellent analytical skills. - Strong organizational, multi-tasking and prioritizing skills. - Strong written and verbal communication skills. - Ability to work independently and apply sound judgment and reasoning skills to a variety of situations and collaborate effectively with other personnel to meet deadlines. - Ability to translate highly technical information into non-technical terms and user documentation. - Strong verbal and written communication, attention to detail and familiarity with compliance concepts. - Ability to work within critical deadlines. Work Authorization - Applicants must be currently authorized to work in the US for any employer. - Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment and Additional Information Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. - At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. - In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. - Ziply Fiber requires a pre-employment background check as conditions of employment. - Ziply Fiber may require a pre-employment drug screening. - Ziply Fiber is a drug free workplace.

• Translate build strategy into weekly work plans, prioritized actions, and measurable deliverables. • Reinforce disciplined reporting by driving structured updates on work completed upcoming tasks & support needed. • Communicate program insights clearly to leadership & execution teams based on detailed funnel and milestone data. • Maintain cross-functional alignment across engineering, permitting & construction through recurring touchpoints. • Support sequencing & prioritization to maximize throughput given resource, vendor and permitting constraints. • Validate planning inputs including force-to-load assumptions, design readiness and CPP indicators. • Build readiness checklists that ensure smooth transitions between design, permitting and construction. • Analyze forecast output against the yearly ready for sale objectives and identify levers required to close the gap. • Surface high-cost or high-risk build segments early and collaborate with engineering & design on alternatives. • Track milestones across thousands of projects, surface risks tied to delays in engineering WIP, permitting backlog or construction readiness. • Maintain visibility into the build funnel including bottlenecks, aging tasks, and cross-functional dependencies. • Coordinate removal of blockers by partnering with engineering, permitting and construction leaders. • Support the MDU program development & structure including intake, workflows & turnup. • Identify MDU opportunities that provide fast incremental volume to support 2026 & beyond targets. • Standardize GF/BF build approaches to create consistency across markets & improve repeatability. • Maintain accurate program documentation & workflows within SiteTracker and supporting systems. • Performs other duties as required to support the business and evolving organization.

Role Description The Director, Cyber Security is a senior technology leader responsible for defining, advancing, and operationalizing an enterprise cybersecurity strategy and multi-year roadmap that protects the organization’s digital assets, systems, and sensitive information against an increasingly complex threat landscape. This role provides both strategic direction and operational oversight of the cybersecurity function, ensuring alignment with business priorities, regulatory requirements, and risk tolerance. The Director partners closely with VP-level leadership and cross-functional stakeholders to embed cybersecurity into all aspects of the organization, enabling secure growth while maintaining a strong risk posture. Essential Duties and Responsibilities - People Leadership & Talent Management - Build, lead, and scale a high-performing cybersecurity organization, including management of managers and senior individual contributors. - Establish organizational priorities, operating models, and accountability frameworks to ensure consistent delivery of security outcomes. - Create and sustain a culture of continuous learning, leadership development, and technical excellence across the cybersecurity function. - Drive succession planning and long-term talent strategy, ensuring depth of leadership capability across the organization. - Partner with executive leadership and HR to attract, develop, and retain top-tier cybersecurity leadership and technical talent. - Cybersecurity Strategy, Governance & Program Management - Own and continuously evolve the enterprise cybersecurity strategy, ensuring alignment with corporate objectives, risk tolerance, and business growth initiatives. - Establish and report on KPIs, metrics, and maturity models to measure program effectiveness, risk reduction, and return on investment. - Serve as a key advisor to VP-level leadership, translating cybersecurity risks into clear, actionable business decisions. - Oversee the development, implementation, and governance of enterprise cybersecurity policies, standards, and frameworks aligned to industry best practices. - Own cybersecurity financial planning, including budgeting, forecasting, and investment prioritization. - Drive continuous optimization of cybersecurity investments while maintaining strong protection and scalability. - Risk Management, Compliance & Third-Party Security - Oversee enterprise-wide cyber risk management strategy, including risk identification, prioritization, and mitigation aligned to business objectives. - Drive risk mitigation strategies embedded within business and technology processes. - Ensure implementation and ongoing enforcement of security controls across infrastructure, cloud environments, and applications. - Provide executive oversight of third-party risk management programs, including vendor security reviews and contractual requirements. - Set compliance strategy across applicable regulatory frameworks (e.g., NIST, ISO, SOX, PCI DSS), ensuring audit readiness and operational adherence. - Act as the escalation point for high-impact cybersecurity risks, partnering with senior leadership on mitigation decisions. - Incident Response, Business Continuity & Disaster Recovery - Oversee enterprise incident response capabilities, ensuring readiness, governance, and continuous improvement. - Provide senior leadership during major cybersecurity incidents, coordinating across business and technology stakeholders. - Drive executive-level post-incident reviews, including root cause analysis and long-term remediation strategies. - Partner with Technology leadership to integrate cybersecurity into enterprise business continuity and disaster recovery planning. - Ensure ongoing testing, validation, and improvement of resilience capabilities through simulations and exercises. - Security Operations, Architecture & Technology Enablement - Provide strategic oversight of security operations, including SOC capabilities, monitoring, detection, and response maturity. - Define and drive the cybersecurity technology roadmap, including evaluation and adoption of emerging solutions. - Ensure alignment of cybersecurity architecture with enterprise infrastructure, cloud platforms, and application strategies. - Establish and enforce security architecture standards across all environments, including network, endpoint, cloud, and data systems. - Ensure implementation of data protection strategies, including encryption, DLP, and secure data handling practices. - Direct the engineering, deployment, and lifecycle management of the enterprise security technology stack, including SIEM platforms, IDS/IPS, EDR/XDR, firewalls, VPNs, and vulnerability scanning and penetration testing tooling. - Oversee the secure architecture and hardening of core infrastructure services — including DNS, DHCP, and identity and access management platforms such as LDAP and Active Directory — and enforce system hardening baselines such as CIS Controls, DISA STIGs, and USGCB. - Drive the maturation of 24/7 SOC capabilities and the enterprise adoption of zero-trust architecture and AI-driven threat detection and response automation. - Ensure secure configuration and protection across cloud platforms (AWS, Azure, and Google Cloud), IoT devices, and mobile endpoints. - AI Governance & Emerging Technology Risk - Sponsor and set the strategic direction for the enterprise AI governance program for the secure and responsible adoption of artificial intelligence and machine learning across the organization, providing executive oversight of the supporting policies, standards, and acceptable-use guidelines. - Provide executive oversight of AI and machine-learning security risk assessments, including model integrity, training-data protection, and defenses against prompt injection, model evasion, and data-poisoning attacks. - Partner with Legal, Privacy, and business leadership to align AI adoption with regulatory expectations and emerging AI-specific frameworks (e.g., NIST AI RMF and ISO/IEC 42001). - Govern the secure use of generative AI and AI-enabled security tooling, balancing innovation and productivity with data protection, intellectual-property safeguards, and risk reduction. - Monitor the evolving AI threat landscape and direct the responsible integration of AI-driven automation into detection, response, and operational workflows. - Awareness, Cross-Functional Partnership & Reporting - Deliver executive-level reporting on cybersecurity posture, risk trends, and program performance. - Oversee enterprise-wide cybersecurity awareness and training programs, driving cultural adoption and measurable risk reduction. - Serve as a strategic partner across Technology, Legal, HR, Compliance, and business functions to embed cybersecurity into operations. - Influence major business and technology initiatives by integrating cybersecurity considerations early in planning and execution. - Promote a culture of shared accountability for cybersecurity across the organization. - Other Duties - Must be available to work regular business hours Pacific Standard Time. - Must also be available to work on-call, evenings and weekends as needed. - Performs other duties as required to support the business and evolving organization. Qualifications - High school diploma or GED. - Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a closely related field. Equivalent professional experience may be considered. - Minimum of fifteen (15) years of progressive experience in cybersecurity, information security, or related technical fields. - Minimum of seven (7) years of progressive leadership experience, including direct management of managers within a cybersecurity or technology function. - Demonstrated experience leading enterprise-scale cybersecurity programs and influencing VP-level stakeholders. - Proven experience balancing strategic planning with operational execution in a complex and evolving environment. - Extensive experience securing IT infrastructure, managing vulnerability programs, and leading incident response. - Experience implementing and managing security frameworks such as NIST CSF, ISO 27001, or CIS benchmarks. - Strong knowledge of network security, cloud security platforms, and enterprise security operations tools (SIEM, IDS/IPS, EDR). - Experience with identity management, system hardening, and emerging threat mitigation techniques. - Familiarity with DevSecOps practices and secure software development lifecycle (SDLC). Preferred Qualifications - CISM, CISSP, CEH, or comparable cybersecurity certifications. - Experience in telecommunications, ISP, or highly regulated industries. - Experience leading cybersecurity transformation initiatives in a high-growth or scaling organization. - Experience presenting cybersecurity strategy or risk posture to executive leadership or board-level stakeholders. Benefits - Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

• Own and continuously improve purchase approval workflows for technology spend, including capital, subscriptions, circuits, and vendor services. • Establish clear intake, review, approval, and execution processes that are easy to follow and consistently applied. • Ensure compliance with internal financial, procurement, and contract governance standards. • Maintain documentation, controls, and audit-ready records related to purchase approvals, vendor agreements, software renewals, and circuit inventories. • Lead ongoing software portfolio rationalization, ensuring tools are purposeful, non‑duplicative, and actively managed. • Partner with technology, finance, and procurement teams to evaluate renewals, expansions, retirements, and contract obligations, ensuring timely decisions and cost-effective outcomes. • Manage vendor engagement processes, including approvals, contract alignment, and issue resolution. • Own circuit inventory management, including tracking, grooming, lifecycle management, and disconnects. • Ensure accuracy and accountability for active circuits, vendors, and associated costs. • Coordinate with vendors and internal teams to resolve discrepancies, billing issues, and service changes. • Manage the operational execution of technology budgets, including capital and operating spend. • Oversee purchase requests, approvals, invoice processing, and CAF/SOW workflows. • Ensure financial activities move efficiently from request through payment without bottlenecks. • Serve as a key operational partner to Technology Leadership, Finance, Procurement, and related stakeholders, translating business needs into scalable processes and disciplined execution. • Translate strategic plans into repeatable, executable processes. • Identify gaps, inefficiencies, and risks in existing workflows and drive practical solutions. • Lead, coach, and develop team members responsible for subscriptions, circuits, capital tracking, vendor operations, and related business processes. • Set clear expectations, priorities, and operating rhythms. • Ensure consistent execution across all owned processes. • Measurable cost reduction across all budget categories. • Approval and purchase workflows are timely, predictable, and well understood. • Software and circuit portfolios are current, intentional, and actively managed. • Vendor and invoice issues are resolved quickly with minimal escalation. • Technology leaders spend less time navigating process and more time on delivery.