Ziply Fiber

Role Description The Senior Manager - Billing and Payment Solutions provides end-to-end leadership for billing and payment platforms across a multi-system environment (DPI, GTV, and legacy). This role is accountable for platform integrity (rating, invoicing, payments, and posting), operational stability, and a forward-looking, AI-first modernization roadmap that reduces manual interventions, eliminates revenue leakage, and improves customer trust through automated, scalable architecture. Essential Duties and Responsibilities - Platform Stability & Availability (End-to-End): Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services. - Billing Execution Accuracy & Controls (Rating → Invoice → Bill Delivery): Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills. - Order-to-Bill & Billing Data Integrity (Triggers, Mapping, Tech Debt): - Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing. - Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections. - Payments Processing, Exceptions & Customer Experience: - Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience. - Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans. - Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy. - Compliance, Incident Leadership & Modernization/Governance: - Partner with Finance/Accounting on billing compliance, audit support, and operational impacts (including OpEx/CapEx considerations where applicable). - Ensure payment security and regulatory compliance (including PCI scope coordination, evidence collection, and remediation in partnership with Security and vendors). - Lead incident response and problem management for billing/payment defects and customer escalations; produce high-quality RCAs and drive preventive fixes. - Define and execute an AI-first modernization roadmap to automate exception handling, improve end-to-end integrity, and unify billing engines and payment gateways into a scalable target architecture. - Act as the cross-functional owner for billing and payments across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting clear priorities and governance cadence. - Other Duties: Performs other duties as required to support the business and evolving organization. Qualifications - Bachelor’s degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related field. - Minimum of eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, including ownership of mission-critical production systems. - Minimum of three (3) years of people leadership and/or cross-functional leadership with accountability for outcomes (stability, accuracy, financial controls, and customer impact). - Demonstrated experience operating in a multi-platform ecosystem (multiple billing engines, payment gateways, and downstream finance/ERP integrations). - Strong understanding of payment processing concepts (authorization, settlement, funding, disputes/chargebacks, ACH files, reconciliation). - Experience leading incident response, problem management, and RCA practices for production issues that impact customers and revenue. - Proven ability to reduce manual interventions through process redesign, automation, and platform improvements; comfort translating operational pain into engineering roadmaps. - Experience partnering with Finance/Accounting and internal audit on controls, compliance, and data accuracy. - Ability to manage vendor relationships and deliverables (SOWs, change orders, SLAs) and coordinate escalations effectively. - Excellent communication skills with the ability to align executives and working teams around priorities, tradeoffs, and delivery plans. Preferred Qualifications - Master’s degree (e.g., MBA, MS) for advanced responsibilities related to enterprise billing and payments platforms, financial governance, and platform modernization. - Experience in telecom, subscription, or usage-based rating and billing models (including product catalog, rating, invoicing, and collections workflows). - Hands-on experience with PCI programs (scope definition, evidence collection, compensating controls) and coordination with QSAs/assessors and payment vendors. - Familiarity with billing platforms such as Netcracker and/or environments similar to DPI and GTV; experience with platform migrations/coexistence strategies. - Experience designing controls and observability for revenue systems (e.g., reconciliation, anomaly detection, billing/payment integrity dashboards). - Experience applying AI/ML or intelligent automation to revenue operations (exception classification, anomaly detection, automated triage, and self-healing workflows). - Working knowledge of APIs, event-driven integrations, and data pipelines that support order-to-cash processes. Benefits - Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Company Description Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. - Our Company Values: - Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. - Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. - Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. - Earning Your Trust: We build trust through clear, honest, human communication.

• Own end-to-end billing platform stability and availability across residential, small business (SMB), commercial, enterprise, and wholesale services. • Ensure accurate rating, invoicing, bill generation, and bill delivery across DPI, GTV, and legacy systems; define controls that prevent missing/incorrect bills. • Own order-to-bill and service-to-bill trigger integrity; partner with Product and Engineering to ensure service activation/changes are reflected correctly in billing. • Drive billing data integrity (account alignment, service mapping, migration/coexistence correctness) and reduce technical debt created by manual corrections. • Own payment processing integrations (credit card, ACH, autopay) and vendor relationships; ensure reliable authorization, settlement, posting, and customer experience. • Monitor and reduce payment failures/rejections through instrumentation, root-cause analysis, vendor escalation, and remediation plans. • Oversee payment exceptions including refunds, chargebacks, closed-account limitations, and manual corrections; ensure reconciliation and downstream financial accuracy. • Partner with Finance/Accounting on billing compliance, audit support, and operational impacts (including OpEx/CapEx considerations where applicable). • Ensure payment security and regulatory compliance (including PCI scope coordination, evidence collection, and remediation in partnership with Security and vendors). • Lead incident response and problem management for billing/payment defects and customer escalations; produce high-quality RCAs and drive preventive fixes. • Define and execute an AI-first modernization roadmap to automate exception handling, improve end-to-end integrity, and unify billing engines and payment gateways into a scalable target architecture. • Act as the cross-functional owner for billing and payments across Product, Care/CX, Operations, Finance, ERP, and Engineering, setting clear priorities and governance cadence.

• Design, lead, and implement robust cybersecurity strategies that protect the organization's digital assets • Lead, supervise, and mentor a team of cybersecurity analysts and engineers • Develop, implement, and maintain security policies, standards, and guidelines • Create and manage the cybersecurity budget • Lead periodic organization-wide risk assessments, vulnerability scans, and threat analyses • Establish and regularly update an Incident Response Plan (IRP) • Manage SOC activities, ensuring 24/7 monitoring, detection, and response capabilities

• The Network Automation Engineer will be responsible for planning, designing, developing, and implementing Network Automation. • This role will manage how we can expedite, consistently support, and unify our networks from an automation perspective. • This scope will include writing and optimizing provisioning workflows and automating routine tasks, such as service delivery automation, and developing applications to facilitate and manage Network Automation.

• Define and execute the network expansion roadmap aligned with business objectives, market demand, and revenue targets. • Lead market entry, density expansion, and network infrastructure build programs across fiber, transport, access, and IP networks. • Translate strategic objectives into executable expansion plans with clear milestones and deliverables. • Build and scale a high-performing network expansion team as organizational needs grow, including defining roles, hiring, and developing future direct reports. • Partner closely with Engineering, Construction, Operations, Sales, and Finance to deliver expansion initiatives end to end. • Coordinate dependencies and handoffs across teams to ensure seamless execution from planning through activation. • Provide clear leadership and decision-making across complex, multi-workstream programs. • Own expansion business cases, capital planning, and investment prioritization to ensure efficient use of capital. • Manage vendors, contractors, and strategic partners supporting network builds. • Track budgets, forecast capital spend, and ensure cost-effective delivery of expansion initiatives. • Establish and monitor key performance indicators, delivery milestones, schedules, and financial metrics. • Identify risks, constraints, and dependencies across expansion programs and implement mitigation strategies. • Ensure all expansion activities meet service quality, operational readiness, and regulatory requirements.

This is a remote position. Position Title: Program Manager, Technology Base Salary: $105,000 to $155,000 annually DOE Bonus: Target annual bonus Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: - Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. - Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. - Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  - Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Program Manager for Technology leads the planning and execution of telecommunications and network modernization programs composed of multiple related projects within a defined domain. This role is responsible for coordinating project teams, managing cross-functional alignment, and ensuring program outcomes are delivered on time, within scope, and aligned to business strategy. The role brings structure, discipline, and accountability to complex, multi-project efforts in a highly technical environment. The Program Manager also ensures that program deliverables support operational readiness and long-term strategic objectives. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Program Leadership & Delivery · Lead delivery of complex telecom and network technology programs, overseeing multiple related projects within the assigned domain. · Coordinate project managers and cross-functional teams including network engineering, IT, operations, vendors, and business stakeholders. · Employee may manage and oversee contractors or external project leads executing projects within the program, ensuring alignment to program goals, timelines, and delivery standards. Program Planning, Governance & Risk Management · Develop and maintain integrated project plans, including scope, schedules, dependencies, and sequencing across projects. · Establish and manage program governance, ensuring consistent delivery standards and cadence across all program projects. · Manage program and project-level risks, issues, and dependencies, driving timely mitigation and escalation when necessary. Resource & Financial Management · Optimize resource allocation and capacity planning across program workstreams. · Monitor program and project-level financial performance, including budgets, forecasts, and funding alignment. Stakeholder Communication & Continuous Improvement · Ensure clear communication of program status, timelines, impacts, and risks to leadership and stakeholders. · Support continuous improvement of program management processes and delivery discipline. Operational Readiness & Strategic Alignment · Ensure programs meet operational readiness requirements and support transition to production and field teams. · Align program outcomes to strategic goals and ensure benefits realization is tracked and reported. Other Duties · Performs other duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · Bachelor’s degree in a related field or equivalent professional experience. · Minimum of five (5) years of project or program management experience in telecommunications, technology, or a related field. · Proven experience leading multi-project programs or complex technology initiatives. · Strong understanding of network infrastructure, platforms, and telecom environments. · Demonstrated success coordinating cross functional teams in fast paced environments. · Excellent organizational, communication, and stakeholder management skills. · Ability to bring structure, clarity, and execution discipline to ambiguous or complex initiatives. · Strong analytical and problem-solving skills with the ability to interpret technical information and translate it for business stakeholders. Preferred Qualifications: · Experience with network modernization, transformation, or infrastructure initiatives. · Familiarity with Agile, Waterfall, and hybrid delivery methodologies. · Experience using project management tools such as Smartsheet, Jira, and Confluence. · Strong attention to detail and ability to manage multiple priorities. · Ability to work independently while collaborating across teams. · Ability to influence and motivate cross functional partners. · Experience managing vendor or partner relationships, including contract deliverables and performance. · Demonstrated knowledge of business operations workflows and the project deployment lifecycle, including design, build, test, and launch phases. ·

• Lead delivery of complex telecom and network technology programs, overseeing multiple related projects within the assigned domain. • Coordinate project managers and cross-functional teams including network engineering, IT, operations, vendors, and business stakeholders. • Employee may manage and oversee contractors or external project leads executing projects within the program, ensuring alignment to program goals, timelines, and delivery standards. • Develop and maintain integrated project plans, including scope, schedules, dependencies, and sequencing across projects. • Establish and manage program governance, ensuring consistent delivery standards and cadence across all program projects. • Manage program and project-level risks, issues, and dependencies, driving timely mitigation and escalation when necessary. • Optimize resource allocation and capacity planning across program workstreams. • Monitor program and project-level financial performance, including budgets, forecasts, and funding alignment. • Ensure clear communication of program status, timelines, impacts, and risks to leadership and stakeholders. • Ensure programs meet operational readiness requirements and support transition to production and field teams. • Align program outcomes to strategic goals and ensure benefits realization is tracked and reported.

This is a remote position. Position Title: Project Manager, OSP Construction & Engineering Base Salary: $77,000 to $126,000 annually DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: - Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. - Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. - Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  - Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Project Manager, OSP Construction & Engineering is responsible for managing the quality, on-budget and timely completion of all construction projects across residential and commercial segments. The Project Manager, OSP Construction & Engineering will work closely with our vendor partners and will ensure adherence to all company and government guidelines. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. · Responsible for the day-to-day management of projects using project management tools, processes, and methodologies to ensure projects are delivered on-time, on budget and with excellent quality. Serve as point of contact for everything involving a project’s organization and timeline. · Must have the ability to provide status across all ongoing projects at any given time. · Create long and short-term plans, including setting targets for milestones and adhering to deadlines. · Coordinate and host regular meeting series to ensure communication and alignment of initiatives, information sharing and implementation of best practices. · Ensure that all team members have the required information and resources to carry out their tasks effectively. · Demonstrate consistent ownership and accountability for the delivery of projects. · Continuously perform risk assessment and resolve issues as they arise or quickly engage others to resolve to reduce adverse timing and quality impacts of the project schedule. · Coordinate with relevant internal team members to coordinate action items and realistic timelines to meet business goals. · Gather and provide feedback on lessons learned, best practices and innovations on process/procedures and tools to improve efficiencies and cycle time. · Coordinate and facilitate with internal and external resources to affect the timely completion of projects. · Drive processes and automation to support LEAN process approaches to solve problems. · Maintain comprehensive project documentation and provide regular streamlined reports to leadership. · Performs other duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · Minimum five (5) years of Telecommunication experience or equivalent project management experience. · Experience managing large scale projects. · Demonstrated experience meeting project commitment deadlines. · Familiarity with Outside Plant (OSP) architectures consisting of underground, direct buried, aerial, and building applications. - Proficiency in Excel, Word, PowerPoint, and Adobe. - Understand LEAN concepts. Preferred Qualifications: · PMP certification Knowledge, Skills, and Abilities: · Ability to influence others to meet project objectives. · Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. · Ability to multi-task and collaborate effectively with other personnel to meet deadlines. · Strong verbal and written communication, attention to detail and organizational skills. · Ability to work within critical deadlines. · Ability to adjust to rapidly changing priorities and schedules. · Ability to provide excellent customer service. · Effective conflict resolution skills. · Ability to work flexible hours, including evenings and weekends when applicable to meet deadlines. · Must be organized and accountable. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.

This is a remote position. Position Title: Dev Ops Application Engineer II Base Salary: $95,000 to $142,500 annually DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: - Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. - Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. - Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  - Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Dev Ops Applications Engineer II supports the development, maintenance, and enhancement of business applications used across the organization. This role assists in troubleshooting issues, implementing application updates, and collaborating with cross‑functional teams to ensure systems operate efficiently and reliably. The Dev Ops Application Engineer II works closely with development, infrastructure, and security teams to ensure scalable environments, and continuous improvement across application operations. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Infrastructure Automation & Reliability · Automate infrastructure provisioning, configuration, and monitoring using modern DevOps tools and practices. · Implement and maintain observability solutions, including logging, monitoring, and alerting systems. · Monitor application performance and participate in efforts to optimize stability and efficiency. · Analyze recurring issues within legacy systems and contribute to long term remediation plans. Application Operations & Incident Management · Troubleshoot production issues, perform root-cause analysis, and implement long-term fixes. · Provide technical support for application issues, including troubleshooting, root cause analysis, and resolution. · Participate in on call or after-hours support as needed for critical application issues or deployments. · Monitor, troubleshoot, and coordinate application outages, ensuring timely communication and restoration of services. Collaboration, Integration & Lifecycle Management · Collaborate with development teams to optimize application performance, reliability, and scalability. · Support integration efforts between applications, databases, and third-party systems. · Work with senior engineers to implement best practices for application lifecycle management. Governance, Security & Documentation · Ensure security best practices are integrated into build, deployment, and operational processes · Leading CCB (Change Control Board) processes by preparing change requests, presenting impacts, and ensuring proper approvals before deployment. · Maintain documentation for systems, processes, and automation workflows. · Document application processes, configurations, and troubleshooting procedures. Other Duties · Performs other duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · Bachelor’s degree in computer science or similar field or equivalent relevant experience. · Minimum of three (3) years of engineering experience working in and with cross-functional teams. · Minimum of three (3) years of experience working for large telecommunications company. · Moderate experience with the following applications / services: Confluence, Syslog, Apache, Tomcat, MRTG/Cacti, Oracle databases, SQL databases, Mongo DB and Cassandra DB. · Moderate experience with large dataset systems using Oracle databases, SQL databases and Mongo DB. · Understanding of Linux systems, networking fundamentals, and infrastructure automation · Experience with scripting languages such as Python, Bash, or PowerShell. Preferred Qualifications: · Experience with ticketing systems, application monitoring tools, or version control. Knowledge, Skills, and Abilities: · Strong organizational, multi-tasking, and prioritizing skills. · Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, multi-task and collaborate effectively with other personnel to meet deadlines. · Ability to work within critical deadlines. · Ability to communicate affectively across multiple large organizational structures (Verbal / Email / TXT). Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.

• Lead Productized Automation: Drive the development of robust, scalable software solutions for BNG provisioning, Radius workflows, and DHCP/IP management • Own the end-to-end development of integration layers for ONT/RG provisioning and Hosted Voice workflows (Metaswitch, CXP, Talc) • Establish coding standards, peer review processes, and CI/CD maturity for all network logic, utilizing Python, Ansible, Salt, and Terraform • Oversee the development of “Infrastructure as Code” pipelines for hardened Linux images, MAAS provisioning, and virtualized environments (Proxmox/OpenStack) • Manage the development of NetBox plugins and custom API frameworks, ensuring data integrity during the migration of legacy systems into modern service-oriented architectures • Direct and mentor a team of DevOps and automation engineers, fostering a culture of “Network as Code” and professional software engineering discipline • Architect and deploy AI Agents capable of autonomously executing complex provisioning tasks across BNG, Radius, and Voice systems (Metaswitch/CXP) • Direct the creation of self‑healing network modules where AI‑driven logic identifies degradation and executes autonomous remediation • Build intelligent provisioning models that utilize historical data to optimize IP allocation and network capacity • Oversee the integration of LLM‑based interfaces into internal tooling (NetBox, etc.), allowing teams to interact with network state via natural language