Zeely Inc.
Remote Jobs
Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
20 Jobs
Marketing Analytics Lead
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description Zeely AI is an all-in-one AI-powered marketing platform that helps small businesses and marketing teams grow and achieve their business goals. The platform enables users to create high-quality ad creatives, UGC videos, viral content, banners, and more, as well as launch effective paid and organic campaigns on Facebook and Instagram. In simple terms: we’ve made the world’s best AI marketing tools accessible to everyone — tools that were previously available only to large brands with expensive marketing teams. Numbers that speak louder than words: - 4 years on the market = a stable, profitable company backed by top-tier international investors - 4× growth over the past year - 1,500,000+ businesses already use Zeely, and the number is growing rapidly every day - Top 1 in its category in the U.S. market - 200+ team members - Markets: U.S. + worldwide We are not a startup searching for product-market fit — we are scaling what already works. And that comes with a different kind of challenge. Your key responsibilities: - Build and scale a marketing analytics system that enables data-driven decision-making across the company. - Develop frameworks to evaluate the performance of marketing channels, campaigns, and investments. - Analyze key performance metrics, funnels, unit economics, LTV, CAC, ROAS, and other business-critical indicators. - Build and improve attribution models to help the team understand marketing impact and growth opportunities. - Create analytical frameworks, dashboards, and reporting systems for Marketing, Growth, Product, and Leadership teams. - Identify growth opportunities through deep analysis of user behavior and marketing data. - Partner closely with Marketing, Product, Data, and Engineering teams to improve processes and decision quality. - Build and promote a data-driven culture within marketing and growth teams. Qualifications - Experience as a Marketing Analytics Lead, Growth Analytics Lead, Product Analytics Lead, or in a similar leadership role. - Proven experience building analytics systems for performance-driven or growth-focused teams. - Strong background in performance marketing, growth analytics, or marketing analytics. - Experience working in 2+ companies with mature marketing functions, scaling products, or strong performance-driven environments. - Deep understanding of unit economics, CAC, LTV, ROAS, marketing funnels, and attribution models. - Experience working with large datasets and building analytical models that support business decisions. - Ability to transform complex data into clear insights and actionable recommendations. - Strong communication skills and experience collaborating with cross-functional teams. - Upper-Intermediate+ English. Requirements - Nice to have: - Experience in SaaS, mobile, or AI-powered products. - Experience with product analytics and growth experimentation. - Experience building analytics solutions for scaling paid acquisition channels. - Familiarity with BI tools and modern data stacks. - Experience building analytics processes and systems from scratch. Benefits - Work with cutting-edge technologies and contribute to building AI-powered tools. - Join a strong A-level team that motivates you to grow and achieve more. - Remote-first approach: work from anywhere, with the option to visit our offices in Warsaw and Kyiv. - 18 paid days off per year. - Sick leave includes 3 fully paid sick days annually, plus unlimited sick leave with 70% compensation. - Regular performance reviews to make your growth transparent and ensure your achievements are recognized. - Full support with Ukrainian private entrepreneur (FOP) setup and administration. Recruitment Process - Intro call - Hiring Team Interview - Test Task - Final Interview - Reference Check - Offer Send us your CV — we’d love to get to know you better!
Tech Lead Flutter
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description We are looking for a Flutter Tech Lead to join the Zeely team. This is an opportunity to grow a product with a million+ user base, where stability, scalability, and high-quality solutions really matter. Our ambitious goal is to build a billion-dollar product within the next 3 years. The mobile team currently consists of 5 Flutter developers (middle and senior level). In the Tech Lead role, you will combine hands-on development (around 80% of your time) with technical leadership and team support (around 20%). You will have a direct impact on architectural decisions, code quality, and the overall evolution of the mobile product. Your key responsibilities: - Lead and coordinate the mobile team, ensuring motivation and professional growth. - Analyze requirements and estimate task delivery timelines. - Contribute to key technical and architectural decisions. - Perform code reviews. - Design, develop, and maintain mobile applications using our stack and modern technologies. - Test software to ensure performance and reliability. - Troubleshoot, debug, and update applications. - Stay up to date with industry trends and ensure our apps remain innovative. - Work in a continuous delivery environment. - Collaborate with the product team to ensure intuitive and user-friendly solutions. Qualifications - 5+ years of mobile development experience (including 3+ years with Flutter & Dart). - 2+ years of experience as a Team Lead or Tech Lead. - Experience with native mobile development. - Strong knowledge of OOP, SOLID, and DRY principles. - Hands-on experience with REST API, JSON, HTTP, WebSocket, Analytics SDKs, Firebase. - Understanding of state management (Provider, BLoC, GetX). - Proficiency with Git and version control workflows. - Experience with publishing apps to Google Play and the App Store. Benefits - Work with cutting-edge technologies and contribute to building AI-powered tools. - Join a strong A-level team that motivates you to grow and achieve more. - Remote-first approach: work from anywhere, with the option to visit our offices in Warsaw and Kyiv. - Paid day offs and sick leaves — we care about your work-life balance. - Regular performance reviews to ensure your growth is transparent and rewarded. - Financial support — consultations for private entrepreneurs from our dedicated finance team. Recruitment Process - Intro Call - Test Task - Final Interview - Reference check - Offer Send us your CV — we’d love to get to know you better!
AI Marketing Automation Engineer
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description Join us as an AI Marketing Automation Engineer and help us build AI-powered workflows, agents, and internal tools that automate how marketing teams research, create, analyze, and scale advertising campaigns. We are looking for a hands-on AI automation builder who can turn complex marketing and creative workflows into scalable systems. You will build AI-powered tools, agents, and integrations that help teams automate creative research, asset preparation, campaign analysis, recommendations, and other high-volume marketing processes. Your Key Responsibilities - Analyze marketing and creative workflows to identify repetitive tasks, bottlenecks, and opportunities for AI automation. - Design AI-powered workflows for creative research, asset preparation, campaign analysis, reporting, and internal coordination. - Build prototypes and MVPs using LLMs, APIs, automation platforms, scripts, databases, and internal tools. - Work with ad creatives, UGC videos, hooks, scripts, briefs, campaign data, performance insights, and public competitor research sources. - Connect marketing tools, content sources, internal databases, dashboards, and AI services into structured workflows. - Validate automation quality with real team use cases: accuracy, reliability, usefulness, edge cases, and measurable impact. - Improve workflows based on feedback, failed runs, data quality issues, and changing team needs. - Document system logic, prompts, integrations, data flows, experiments, and decisions so solutions can be reused and scaled. Qualifications - 3+ years of hands-on experience in AI Automation, TechOps, Marketing / Growth / Creative Operations, or similar roles with a strong technical automation focus. - Experience working with creative factories, performance marketing teams, media buying, adtech products, agencies, mobile apps, or content production teams where many creatives, campaigns, launches, and experiments run at scale. - Proven ability to turn manual marketing or creative workflows into automated systems — for example: creative research, brief generation, asset preparation, reporting, task routing, internal dashboards, or workflow coordination. - Strong understanding of how marketing and creative teams work: research → brief → creative concept → production → launch → performance analysis → iteration. - Strong technical foundation: APIs, webhooks, databases, data pipelines, automation platforms, AI / LLM tools, and Python or JavaScript. - Ability to work with messy, undefined business problems: clarify requirements, identify bottlenecks, design an MVP, and bring it to a usable workflow. - High ownership, structure, and maturity: you can work directly with non-technical stakeholders, make trade-offs, document decisions, and move solutions forward independently. - Portfolio or case studies are important for us: internal tools, automations, AI agents, dashboards, workflow diagrams, creative production systems, or similar examples. Sanitized screenshots, Loom demos, Miro / Notion diagrams, or written case studies are fully okay. Benefits - Work with fast-evolving AI technologies and build practical AI-powered tools for real marketing and creative workflows. - Join a strong, ambitious team where you can take ownership, move fast, and see the direct impact of your work. - Remote-first cooperation: work from anywhere, with the option to visit our hubs in Warsaw and Kyiv. - Regular feedback and performance discussions to keep expectations, growth, and collaboration transparent. - Financial support: consultations for private entrepreneurs from our dedicated finance team. Recruitment Process - Intro call - Test Task - Final Interview - Reference Check - Offer Send us your CV — we’d love to get to know you better!
HR Operations Specialist
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description We're looking for an HR Operations Specialist who enjoys building systems, optimizing processes, automating routine work, and improving the employee experience through efficient operational solutions. If you love bringing structure to processes, working with HRIS platforms, AI tools, and HR analytics, and want to see the real impact of your work — we'd love to meet you! - Audit HR processes, identify bottlenecks, and implement standardized, scalable workflows - Own the full operational onboarding and offboarding lifecycle: documentation, access management, PeopleForce administration, benefits, and cross-functional coordination - Administer and continuously improve our HRIS (PeopleForce): configure workflows, automations, and triggers, maintain data accuracy, and implement new processes - Coordinate the probation process by launching check-ins, collecting feedback, preparing analytics, and ensuring a smooth onboarding experience for new hires - Create and maintain SOPs, process documentation, templates, and our HR Knowledge Base - Coordinate the administration of employee benefits, learning budgets, subscriptions, and internal AI tools - Prepare regular HR analytics and reports, including headcount, turnover, onboarding, benefits, and other HR metrics; identify anomalies and help the team make data-driven decisions - Collaborate closely with HR, Finance, IT, and Operations teams to ensure smooth and efficient internal processes across the company Qualifications - 2–3+ years of experience in HR Operations, People Operations, or HR Administration within product or tech-driven companies - Hands-on experience administering an HRIS (PeopleForce, BambooHR, HiBob, or similar), not just using it as an end user - Experience managing the full onboarding and offboarding lifecycle - Experience creating SOPs, process documentation, and operational templates - Understanding of AI tools and enthusiasm for leveraging them to improve efficiency - Experience working with HR analytics and reporting — you're comfortable collecting data, preparing reports, identifying trends, and spotting anomalies - A systems-thinking mindset with a passion for improving processes rather than simply maintaining them - A process-oriented approach — you look for root causes instead of only fixing symptoms - Ability to work independently while knowing when to escalate non-standard situations - Comfortable working in a fast-paced environment and effectively prioritizing multiple tasks - Strong organizational skills, excellent communication, attention to detail, and a high level of ownership Benefits - Build AI-powered tools with real impact, helping over one million small businesses grow, compete, and launch ads without agencies or complex marketing setups - Join a strong A-level team of experienced professionals who set a high bar and push each other to do better work - Remote-first approach: work from anywhere, with access to our offices in Warsaw and Kyiv - We take care of the essentials. Paid time off, sick leaves, and financial support with private entrepreneurship matters - Regular performance reviews to ensure your growth is transparent and rewarded Recruitment Process - Recruiter interview - Hiring Manager (HRBP) Interview - Final Interview with COO - Reference check - Job offer Send us your CV — we’d love to get to know you better! 💚
Senior Business Operations Manager
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description At Zeely, we are scaling rapidly, and with growth comes increasing complexity of processes. That’s why we are looking for a Senior Business Operations Manager — someone who will help transform chaotic processes into clear, scalable systems. You will work directly with the Head of Operations, conduct cross-functional process audits, identify inefficiencies, drive improvements, and ensure they lead to measurable business impact. If you enjoy identifying root causes, building efficient processes, and influencing how an entire company operates - we might be a great match 💚 Your Role - You will become an operational partner for all key departments across the company — including Engineering, QA, Product, Analytics, Organic Growth, Marketing, Customer Success, HR, and Legal. - Your mission is to dive deep into different teams’ processes, identify inefficiencies, and own the full improvement cycle: - Problem - Analysis - Solution - Implementation - Impact Measurement What You Will Do - Conduct operational audits across different departments. - Identify bottlenecks, process losses, and opportunities for improvement. - Build process maps, SOPs, RACI frameworks, and improve workflows. - Drive process improvements from idea to implementation. - Work with Jira, Tableau, and operational metrics. - Identify opportunities for automation and increased efficiency. Qualifications - 4+ years of experience in Business Operations, Strategy Operations, Process Management, or Operations Consulting. - Proven experience in conducting process audits and optimizing workflows. - Ability to collaborate with cross-functional teams without direct authority. - Strong systems thinking and the ability to identify root causes rather than symptoms. - Experience working with Jira and process documentation. Nice to Have - Experience in product tech companies or Big4. - Experience building processes from scratch. - Proven cases with measurable business impact. Why This Role is Exciting - In many companies, Operations is mostly about maintaining existing processes. - At Zeely, you will help build the company’s operational system: dive into different departments, identify growth opportunities, drive change, and have a direct impact on business efficiency. - High level of ownership and freedom in decision-making. - Direct collaboration with the Head of Operations and team leaders. - Opportunity to see the real impact of your decisions on company scaling. What We Offer - Opportunity to work on one of the fastest-growing AI products on the global market. - A team of strong A-level professionals who will inspire you to grow, develop, and achieve ambitious goals together. - Remote-first culture: work from wherever you feel most productive or join us in our offices in Kyiv or Warsaw. - Medical insurance, day off, and sick leave — we care about your comfort and healthy work-life balance. - Regular performance reviews, transparent career growth, and recognition of your contribution. - Financial consultations for private entrepreneurs from our dedicated internal team. Hiring Process - Intro Call - Interview with the Head of Operations - Test Task - Final Interview - Reference Check - Offer If you are excited about improving complex processes, identifying growth opportunities, and creating a real impact on business efficiency — we would be happy to meet you 💚
Backend Lead
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description Join us as a Backend Lead and drive the development of the backend platform behind one of the fastest-growing AI products in the US market. We are looking for a strong technical leader who combines deep expertise in high-load system architecture with hands-on experience in building and scaling engineering teams. In this role, you will have true ownership of our AI Gateway, generative pipelines, and mission-critical backend services powering a product already trusted by more than 1.5 million users. Your key responsibilities: - Lead the Backend Department, driving team growth, planning, estimations, code reviews, mentoring, and engineers' performance management - Define the architectural vision and ensure the reliability, scalability, and performance of the backend platform - Develop and evolve our AI orchestration layer across multiple models and providers, optimizing generation quality, latency, and cost efficiency - Own the evolution of the AI Gateway — the core platform component powering text, image, voice, avatar, and video generation - Scale infrastructure and backend services to support product growth and increasing workloads - Maintain high engineering standards in code quality, security, observability, and operational excellence - Deliver strategic AI initiatives, including our proprietary RAG pipeline, MCP integrations, and AI agent capabilities - Collaborate closely with Frontend, Mobile, QA, AI Engineering, and DevOps teams to achieve business goals - Partner with the Principal Engineer on infrastructure capacity planning and cost optimization Qualifications - 7+ years of commercial experience with Node.js - 3+ years of experience in a Lead, Team Lead, or Engineering Manager role with direct people management responsibilities - 3+ years of hands-on experience with NestJS - Proven experience designing and evolving microservice architectures in production environments - Deep expertise in PostgreSQL and Redis - Experience working with ORMs such as Prisma and Drizzle - Hands-on experience with AWS services, including EKS, RDS, SQS, S3, CloudWatch, and OpenSearch - Strong Docker expertise - Experience designing reliable, scalable, and observable distributed systems - Solid understanding of on-call processes and incident management practices - Upper-Intermediate English level or higher Requirements - Active AWS Architect or Developer certification (nice to have) - Experience with Terraform (nice to have) - Experience building high-load systems and optimizing cost/latency trade-offs (nice to have) - Payment systems integration experience (nice to have) - Backend development experience for mobile applications (iOS/Android) and web products (nice to have) - Experience with GCP and Cloudflare (nice to have) - Experience hiring engineers and building processes in fast-scaling organizations (nice to have) Benefits - Work with cutting-edge technologies and contribute to building AI-powered tools - Join a strong A-level team that motivates you to grow and achieve more - Remote-first approach: work from anywhere, with the option to visit our offices in Warsaw and Kyiv - Paid day offs and sick leaves — we care about your work-life balance - Regular performance reviews to ensure your growth is transparent and rewarded - Financial support — consultations for private entrepreneurs from our dedicated finance team Recruitment Process - Intro Call - Test Task - Technical Interview - Final Interview - Reference Check - Offer Send us your CV — we'd love to get to know you!
Senior DevOps Engineer
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description Join us as a Senior DevOps Engineer and take ownership of evolving and scaling the infrastructure behind Zeely’s AI-driven platform. We’re looking for a senior infrastructure engineer who thrives in ownership, complexity, and scale — someone who can design resilient systems, define infrastructure standards, and shape the long-term architecture of our platform. In this role, you’ll work closely with engineering teams to improve reliability and developer experience across a complex multi-cloud environment, scaling our CI/CD and observability stack, leading infrastructure integrations, and optimizing cloud costs while strengthening monitoring and alerting. Your Key Responsibilities - Maintain and optimize AWS infrastructure (EKS, RDS, SQS, S3, OpenSearch and related services) to ensure reliability, scalability, and efficient resource usage. - Manage and scale GCP environments supporting AI services and data pipelines (e.g., BigQuery). - Maintain supporting infrastructure across Cloudflare and Hetzner, including networking, edge services, and production traffic routing. - Drive Infrastructure as Code (Terraform) across all providers to ensure consistency and maintainability. - Maintain and improve Kubernetes-based production environments, ensuring high availability and autoscaling. - Refine monitoring, logging, and alerting to improve signal quality and incident response. - Ensure high availability and resilience of production infrastructure under growing workloads. - Design and lead the multi-cloud strategy, including future integrations (e.g., Azure). - Collaborate with engineering teams to improve CI/CD pipelines and developer experience. - Implement and own APM and observability tooling. - Continuously optimize cloud infrastructure costs (FinOps) while maintaining performance and reliability. - Participate in on-call rotations, ensuring timely response to critical infrastructure incidents when they occur. Qualifications - Deep expertise in AWS (EKS, EC2, RDS, SQS, S3, OpenSearch, etc). - Advanced experience with Terraform (modules, state management, multi-cloud providers). - Strong Kubernetes (EKS) administration and troubleshooting skills. - Hands-on experience with GCP (e.g., BigQuery, Compute Engine, CDC replication). - Strong Linux, networking, and security fundamentals. - English — Intermediate+ and fluent Ukrainian for day-to-day internal communication with the team. Nice to have - Experience with Cloudflare (R2, caching) and Hetzner infrastructure. - Previous experience setting up or managing Azure environments. - Experience optimizing OpenSearch / ELK stack performance. - Experience deploying and monitoring infrastructure for AI/ML workloads in AWS or GCP. Benefits - Build AI-powered tools with real impact, helping over one million small businesses grow, compete, and launch ads without agencies or complex marketing setups. - Join a strong A-level team of experienced professionals who set a high bar and push each other to do better work. - Remote-first approach: work from anywhere, with access to our offices in Warsaw and Kyiv. - We take care of the essentials. Paid time off, sick leaves, and financial support with private entrepreneurship matters. - Regular performance reviews to ensure your growth is transparent and rewarded. Recruitment Process - Recruiter interview - Tech Interview - Interview with COO / Co-Founder - Reference check - Job offer You’ll influence core product decisions, and help build a fast-growing, financially stable AI platform — not as a contributor on the sidelines, but as an owner of critical parts of the product. Send us your CV — we’d love to get to know you better! 💚
Tech Lead Flutter
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description We are looking for a Flutter Tech Lead to join the Zeely team. This is an opportunity to grow a product with a million+ user base, where stability, scalability, and high-quality solutions really matter. Our ambitious goal is to build a billion-dollar product within the next 3 years. The mobile team currently consists of 6 Flutter developers (middle and senior level). In the Tech Lead role, you will combine hands-on development (around 80% of your time) with technical leadership and team support (around 20%). You will have a direct impact on architectural decisions, code quality, and the overall evolution of the mobile product. Your key responsibilities: - Lead and coordinate the mobile team, ensuring motivation and professional growth. - Analyze requirements and estimate task delivery timelines. - Contribute to key technical and architectural decisions. - Perform code reviews. - Design, develop, and maintain mobile applications using our stack and modern technologies. - Test software to ensure performance and reliability. - Troubleshoot, debug, and update applications. - Stay up to date with industry trends and ensure our apps remain innovative. - Work in a continuous delivery environment. - Collaborate with the product team to ensure intuitive and user-friendly solutions. Qualifications - 5+ years of mobile development experience (including 3+ years with Flutter & Dart). - 2+ years of experience as a Team Lead or Tech Lead. - Experience with native mobile development. - Strong knowledge of OOP, SOLID, and DRY principles. - Hands-on experience with REST API, JSON, HTTP, WebSocket, Analytics SDKs, Firebase. - Understanding of state management (Provider, BLoC, GetX). - Proficiency with Git and version control workflows. - Experience with publishing apps to Google Play and the App Store. Benefits - Work with cutting-edge technologies and contribute to building AI-powered tools. - Join a strong A-level team that motivates you to grow and achieve more. - Remote-first approach: work from anywhere, with the option to visit our offices in Warsaw and Kyiv. - Paid day offs and sick leaves — we care about your work-life balance. - Regular performance reviews to ensure your growth is transparent and rewarded. - Financial support — consultations for private entrepreneurs from our dedicated finance team. Recruitment Process - Intro Call - Test Task - Final Interview - Reference check - Offer Send us your CV — we’d love to get to know you better!
Customer Support QA Specialist
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description We’re looking for a talented Customer Support QA Specialist who will be responsible for maintaining and improving the quality of customer communications across our support team. The main goal of this role is to ensure that every customer interaction meets Zeely’s service standards, while helping support agents grow through structured feedback, coaching, and clear quality processes. What You’ll Be Doing: - Regularly review customer interactions across chats, emails, comments, and other support channels. - Evaluate communication quality, tone of voice, accuracy, compliance, and adherence to internal procedures. - Identify recurring mistakes, script violations, process gaps, and customer experience issues. - Fill in QA scorecards for reviewed interactions and ensure consistent evaluation standards. - Provide clear, structured, and constructive feedback to support agents. - Conduct 1:1 coaching sessions based on real customer cases. - Help agents improve their communication style, problem-solving approach, and understanding of support standards. - Participate in onboarding and training of new support agents. - Create and update training materials, guides, and QA-related documentation. - Prepare weekly and monthly QA reports for management. - Track quality dynamics by agent, team, shift, and support channel. - Analyze QA results, identify trends, and suggest improvements. - Participate in calibration sessions to align evaluation standards across the team. - Work closely with Team Leads and Support Management to address recurring issues and improve support processes. Qualifications - 3+ years of experience as a QA Analyst / QA Specialist in a contact center, customer support, or similar environment. - Hands-on experience with QA scorecards, quality evaluation frameworks, and support standards. - Strong understanding of support quality metrics such as CSAT, FRT, QA Score, refund rate, and escalation trends. - Upper-Intermediate English or higher, both written and spoken. - Experience with CRM/helpdesk tools such as Zendesk, Intercom, or similar. - Confident Excel / Google Sheets skills for reporting, tracking quality dynamics, and basic data analysis. - Ability to analyze customer interactions and identify both individual and systemic quality issues. - Strong coaching and feedback skills. - Analytical thinking, attention to detail, and the ability to explain complex things in simple words. - High level of empathy combined with the ability to maintain clear standards. - Mature, partner-like communication style — not a “controller”, but someone who helps the team grow. Requirements - Experience in SaaS or subscription-based products. - Experience working with refunds, billing, disputes, or retention-related support cases. - Experience building or scaling QA processes. - Experience participating in onboarding or training programs for support agents. Benefits - Build AI-powered tools with real impact, helping over one million small businesses grow, compete, and launch ads without agencies or complex marketing setups. - Join a strong A-level team of experienced professionals who set a high bar and push each other to do better work. - Remote-first approach: work from anywhere, with access to our offices in Warsaw and Kyiv. - We take care of the essentials: paid time off, sick leaves, and financial support with private entrepreneurship matters. - Regular performance reviews to ensure your growth is transparent and rewarded. - You’ll play a meaningful role in shaping customer experience at Zeely in a way that drives clarity, quality, trust, and growth. Recruitment Process - Recruiter interview - Test assignment - Final Interview - Reference check - Job offer Send us your CV — we’d love to get to know you better! 💚
User Acquisition Specialist
Zeely Inc.Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow and achieve their business goals. 4 years on the market → stable, profitable company backed by top-tier international investors; 4× growth over the past year; 1,000,000+ businesses already use Zeely (and growing fast every day); Top-3 in our category in the US market; 150+ team members; Markets: US + worldwide.
Role Description We’re looking for a User Acquisition Specialist who doesn’t just optimize ads, but builds a full-scale growth engine from scratch — from shaping strategy to scaling channels to multi-million-dollar budgets. This role is for someone who wants to influence marketing decisions, work closely with the product team, and contribute to improving processes, rather than simply following predefined instructions. Your key responsibilities: - Launch and scale advertising campaigns across Meta Ads and TikTok Ads; - Optimize campaigns to maximize ROI, focusing on key metrics such as CPA, Spend, and LTV; - Generate and test hypotheses to improve user acquisition and conversion rates, constantly exploring new growth opportunities; - Collaborate closely with creative and design teams: propose new creative ideas and provide feedback based on campaign performance. Qualifications - Understanding of Meta Ads / Facebook Ads Manager; - Experience in performance marketing / user acquisition is a plus, but not required; - Open to candidates after courses if you are a fast learner and highly responsible; - Strong attention to detail — must have; - Ability to work with repetitive manual tasks without losing quality; - Proactivity, speed, and strong organizational skills; - Desire to grow in the User Acquisition direction; - English level: Intermediate+ is a plus. Requirements - 6–12+ months of experience in advertising (nice to have); - Understanding of basic metrics: CPA, CPC, CTR, CPM; - Experience with Meta Ads, TikTok Ads, or Google Ads. Benefits - Work with cutting-edge technologies and contribute to building AI-powered tools; - Join a strong A-level team that motivates you to grow and achieve more; - Remote-first approach: work from anywhere, with the option to visit our offices in Warsaw and Kyiv; - Paid day offs and sick leaves — we care about your work-life balance; - Regular performance reviews to ensure your growth is transparent and rewarded; - Financial support — consultations for private entrepreneurs from our dedicated finance team. Recruitment Process - Intro call - Test Task - Hiring Team Interview - Final Interview - Reference Check - Offer Send us your CV — we’d love to get to know you better!
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