• Build and lead a business operations team, ensuring strong execution and consistency in both day-to-day operations and long-term operational success. • Set team operating rhythms that strengthen coordination, drive follow-through, and improve visibility across California priorities. • Establish expectations, roles, and escalation pathways across the business operations function to support effective execution at scale. • Own the design, documentation, implementation, and improvement of core operational processes that support California program delivery. • Partner with HR on onboarding, offboarding, organizational planning, role transitions, and team support needs. • Act as a central connector across functions to ensure dependencies are managed, communication is streamlined, and critical issues are escalated appropriately.

Role Description This is an outstanding opportunity for an experienced Sales Operations individual who has experience across a wide range of Sales Operations activities to join a growing Sales Operations team. This is a role within the EMEA Theatre of Operation which is on an aggressive growth trajectory, offering an opportunity for growth and development and the chance to make a genuine impact. Reporting directly to the Senior Manager, Sales Operations, this individual will have a mix of day-to-day tasks and also be given the opportunity to work on projects to run with independently. Business Results - A business partner to EMEA Sales region(s) focused on driving sales success in business results through improved productivity and sales process optimization. - Work proactively to circumvent issues and drive value add to the business including but not limited to: - Providing insight to SFDC hygiene - Pipeline and coverage health checks - Analytics to support the good running of the business - Support in preparation of QBRs or opportunity deep dives - Ensure enablement and drive adoption of appropriate Sales methodologies to improve opportunity and account management (e.g., TAS/Deal Playbook). - Support execution of annual planning process including: - Historical reviews - Quota allocation - Insight into business potential for growth Guardian of Sales Territories - Ensure the EMEA Theatre plan is 100% aligned to the Sales Territories in SFDC. - Maintain Sales Territories: - Newcomers - Leavers - Business realignment - Data issues / conflicts - Audit territory changes and ensure 100% compliance with territory management rules. - Troubleshoot operational issues and alert regional, theatre and corporate functions as applicable. Guardian of Sales Compensation Plans - Ensure the EMEA Theatre plan is 100% aligned to the Planning Tool, HRIS and Callidus. - New Hires Compensation Plans. - Facilitate and bring to resolution Compensation queries that are raised by the field. - Track, facilitate approval and enter deal crediting into the system. - MBO Tracking and Pay-outs. - Using PowerPoint, Word and Excel help create documents and presentations for Sales Operations Management. - Verify data accuracy and integrity, working with IT and other functional areas for issue resolution. - Demonstrate compliance with internal procedures, processes, and values. - Work collaboratively across Sales Operations (and other) functions to drive consistency, seamless and ‘joined up’ approach to the service we deliver to Sales. Position Responsibilities - Proven more than 5 Years’ experience in Sales or Sales Operations or Financial role within a Technology company. - Self-starter who is comfortable taking ownership of assigned tasks from start to completion and the ability to work under tight deadlines. - Experience with large data sets, reporting, data validation, and understanding sources and flow of data is required. - Ability to handle multiple projects at one time. - Can handle pressure from the field and stay compliant and thorough. - Superior analytical skills. - Must have experience of Sales Force and Power BI. - Additional European Language would be a distinct advantage. Equal Opportunity Statement Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com. For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

• Responsible for coordinating customer service operations • Managing service contracts • Supporting billing accuracy • Maintaining databases • Resolving invoicing issues • Driving the overall execution of the GEHC customer service contract loading into all applicable processes • Be responsible for creating Service support documents needed. • Assisting on timely and accurate billing of customers for contract and non-contract services. • Maintain Install database accuracy by supporting field team and external customers via phone and email. • Provide support for timely resolution of customer invoicing disputes in coordination with service teams.

Role Description We are seeking a strategic, highly collaborative, and execution-oriented Associate Director, Clinical Business Operations, to support and optimize the operational infrastructure of our clinical development organization. Reporting to the VP of Clinical Operations, this individual will serve as a key business partner across Clinical Operations, Clinical Data Management, and Biometrics to drive operational excellence, financial oversight, and portfolio execution. The Associate Director will be responsible for the end-to-end lifecycle of vendor outsourcing, from strategic selection through contract execution, active change order management, and financial oversight. This role is ideal for an experienced leader who thrives in a fast-paced environment and enjoys balancing hands-on clinical contracting with long-range financial modeling and planning. Key Responsibilities - Partner with clinical operations, data management, and biometrics teams to author Request for Proposals (RFPs) and define vendor scopes of work. - Lead cross-functional bid defense meetings, analyze commercial proposals, perform cost benchmarking, and provide data-driven recommendations to leadership. - Drive the strategic selection of CROs and specialized clinical vendors, optimizing the vendor portfolio for quality, scalability, and cost-efficiency. - Partner with Legal and the clinical development team in the drafting, negotiation, and final execution of Master Services Agreements (MSAs), Statements of Work (SOWs), Change Orders and confidentiality agreements across clinical functions. - Design, author, and standardize SOW templates to streamline vendor onboarding, establish baseline metrics, and reduce execution cycle times. - Manage the negotiation and execution of Clinical Trial Agreements (CTAs) and investigator budgets for sponsor-managed sites, ensuring rapid study startup. - Manage an active change order management pipeline to rigorously track contract amendments, budget shifts, and vendor performance. - Partner closely with study teams to proactively identify operational deviations from the original SOW, mitigating scope creep before it impacts the budget. - Liaise between Clinical Operations and Corporate Finance to ensure financial alignment across all programs. - Partner with the Head of Clinical Operations to build robust, multi-year clinical trial budget forecasts, lifecycle cost models, and annual operational plans. - Support quarterly Budget vs. Actual (BVA) reviews; track investigator grant accruals and vendor pass-through costs, and accurately explain financial variances to leadership. - Identify operational gaps and implement scalable business processes, tools, templates, and governance mechanisms to improve efficiency, transparency, compliance, and organizational effectiveness. - Support due diligence, alliance management, and business development activities as needed. - Champion a culture of accountability, operational rigor, collaboration, and continuous improvement across the Clinical organization. Qualifications - Bachelor’s degree in life sciences, business, healthcare administration, finance, or related discipline required. - 7-9+ years of biotechnology, pharmaceutical, or life sciences experience with a heavy emphasis leading clinical outsourcing, clinical finance, or clinical business operations. - Demonstrated experience in clinical budgeting, forecasting (LRP) and vendor financial management. - Experience supporting clinical programs in rare disease, neurology, oncology, cell therapy, gene therapy, or advanced therapeutics strongly preferred. - Strong understanding of clinical development processes, CRO/vendor management models, portfolio planning, and GxP-regulated environments. - Proven ability to influence across functions and operate effectively with senior leadership in a dynamic, matrixed organization. - Excellent analytical, financial, organizational, project management, and problem-solving capabilities. - Exceptional communication and executive presentation skills, with the ability to translate complex operational and financial information into actionable insights. Requirements - For candidates based in the SFBA area, the salary range for this position is: $170,000 to $200,000. - For candidates based outside the SFBA area, the salary range is $150,000 to $180,000. - Encoded considers a variety of factors when determining base compensation, including experience, qualifications, internal equity and geographic location. - This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives, paid time off, and a benefits package. Benefits - Comprehensive benefits package, including competitive employer premium contributions. - Meaningful stock option grants. - PTO, sick time and holiday pay. - Generous Parental Leave program. - Pre-tax medical and dependent care programs. - STD, LTD, Life and AD&D. - Professional development opportunities. - Team-building events. - Fully stocked micro-kitchen. - Fitness center at South San Francisco location.