Role Description We are looking for a detail-oriented Returns & Claims Associate to manage and resolve customer and partner claims across the business. This role covers a broad range of claim types, including logistics issues, service quality disputes, billing discrepancies, product-related claims, and contractual exceptions. The position plays a key role in ensuring fair, timely, and policy-compliant claim resolution, while maintaining high standards of communication, documentation, and continuous process improvement. Key Responsibilities - Claims Management (All Claim Types) - Register, review, and resolve customer and partner claims across multiple categories: - Logistics (loss, damage, delays) - Service quality and SLA breaches - Billing, pricing, and invoice disputes - Product or order-related issues - Contractual and exception-based claims - Validate claim eligibility based on internal policies, contracts, and business rules - Collect, review, and assess supporting documentation - Drive claims to resolution within defined SLAs - Returns Management - Coordinate physical and non-physical returns where applicable - Validate return requests and approvals - Track return status and ensure accurate system updates - Align with warehouses, suppliers, and internal teams as required - Internal & External Coordination - Act as a single point of contact for all claim-related topics - Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams - Coordinate with external partners and vendors when needed - Escalate complex or high-risk claims in a structured and timely manner - Financial & Data Accuracy - Ensure correct financial handling of claims, including credits, refunds, and reimbursements - Support Finance teams with reconciliations and audits - Maintain accurate and complete records in ERP and related systems - Reporting & Continuous Improvement - Track and analyze claim volumes, root causes, resolution times, and outcomes - Identify recurring issues and propose preventive or corrective actions - Support process standardization, optimization, and automation initiatives - Contribute to the continuous improvement of policies and internal guidelines - Customer & Partner Communication - Provide clear, timely, and professional updates on claim status and outcomes - Handle sensitive or escalated cases with a solution-oriented mindset - Balance customer satisfaction with contractual and business requirements Qualifications - Excellent French language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams - Excellent English language skills (both written and spoken) - 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution - Strong analytical and problem-solving skills - High attention to detail and a structured working style - Ability to manage multiple claim types and priorities in parallel - Clear written and verbal communication skills Nice to Have - Experience in marketplaces, platforms, or B2B environments - Exposure to contracts, SLAs, or policy-driven decision-making - Experience working with ERP, CRM, or ticketing tools - Data literacy and basic reporting skills Benefits - Remote work flexibility - Company-provided laptop and tools to set you up for success - Language learning support – improve or learn new languages - Collaborative and supportive team environment - Professional growth and development opportunities, including training and skill enhancement - Corporate events and team-building activities

• Analyzing and processing claims through well-developed action plans to an appropriate and timely resolution by investigating and gathering information to determine the exposure on the claim. • Negotiating settlement of claims within designated authority. • Communicating claim activity and processing with the claimant and the client. • Reporting claims to the excess carrier and responding to requests of directions in a professional and timely manner.

Role Description - Erstellung von Kostenvoranschlägen für die Krankenkassen - Auftragserfassung und Rezeptbearbeitung - Erstellung von Zuzahlungsrechnungen und privaten Liquidationen - Rezeptabrechnung mit Krankenkassen Qualifications - Erfahrung in der Sanitätshausabrechnung dringend erforderlich - Optimalerweise Kenntnisse in Kumavision oder BC - Fließende deutsche Sprachkenntnisse - Bereitschaft, 30 Wochenstd. oder Vollzeit zu arbeiten Benefits - Nach der Einarbeitung Arbeiten aus dem Home-Office möglich - Attraktives Gehalt - Betriebliche Altersvorsorge - 30 Tage Urlaub - Langfristige berufliche Perspektive - Interessante Tätigkeit in einem aufgeschlossenen und hilfsbereiten Team

Title: Technical Specialist I, Product Claims LATAM Location: United States Job Description: SCS Global Services is a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors for over 40 years. As a Benefit Corporation, we are committed to socially and environmentally responsible business practices, and through the application of sound science, we are driving positive change. Job Overview The Technical Specialist I, Product Claims will work as an auditor in the Non-GMO , Gluten-Free, Plant-Based and Non-UPF programs. This position is responsible for conducting desk and field audits, reviewing certifications, and providing technical expertise towards the development and continued improvement of standards, program materials, and procedures. The Technical Specialist I will also support audit-related activities across other certification programs, including research and development for new business opportunities and attendance at trade shows, conferences, and trainings. Relevant Standards/Schemes Non-GMO Project Verification Others, as determined Essential Duties and Responsibilities Auditing - Conduct onsite and desk audits in accordance with assigned standards and verification requirements - Perform required data checks, inventory reviews, and data management system evaluations - Support the development of risk assessments and verification plans - Complete assigned audit activities within agreed timelines and documentation standards - Assist in preparing clear and accurate audit reports with appropriate supervision - Communicate audit findings internally and externally in a professional manner Quality and Program Development - Deliver verification services in accordance with corporate quality systems and program requirements - Maintain accurate competency and training records - Participate in internal and external accreditation activities as assigned - Stay current on applicable standards and program updates - Support continuous improvement efforts through feedback and process adherence Client Management - Communicate professionally with clients to obtain necessary data and documentation - Support client onboarding and audit preparation activities - Ensure responsiveness and high levels of customer service - Escalate complex issues to senior team members as appropriate Minimum Qualifications - Bachelor's Degree in food science, chemistry, agriculture, or a related field and - 3+ years of experience in auditing activities for product claims standards, such as Non-GMO Project, Gluten-Free, Plant-Based, Non-UPF or similar programs and - 2+ years of experience in audit-related activities to the Non-GMO Project Verification program - Experience with third-party auditing, certification systems, ISO 9001:2008 quality systems, or other applicable industry standards - Experience in quantitative and qualitative data collection and analysis - Excellent technical writing, observation, and data management skills - Ability to complete time-sensitive projects and provide realistic deadlines - Excellent organizational skills and strong attention to detail - Strong communication abilities and demonstrated abilities in critical analysis - Initiative and ability to work independently, responsive and adaptive to team environment - Strong proficiency in Microsoft Office including Word, Excel, and PowerPoint - Verbal and written proficiency in English and Spanish Preferred Qualifications - Formal ISO 9001, ISO 19011, IOIA, and/or equivalent auditor training - Master's Degree or higher in a related field The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned. Working Remotely SCS is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This is a home-office based role and may include travel with local, domestic, and/or international trips. Details will be clarified during the recruitment process. Estimated Annual Salary $24,000-$29,000 EEOC Statement SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.