Workplace Options

• Providing exceptional customer service to employees and their families • Assisting them in locating valuable resources and referrals within their community • Working in a fast-paced environment and upholding WPO's core values while maintaining high-quality customer service • Telephone skills are vital in this role • Assessing the needs of employees through targeted questioning • Gathering personal information and details about the individual requiring care • Providing clear explanations of the issues and needs • Delivering high-quality customer service through written and verbal interactions with clients and providers • Performing quality assurance callbacks to clients • Ensuring high-quality work in all aspects of the position

• Manage the proposal process from RFP receipt to submission • Assess compliance requirements, identifying risks, schedule and facilitate meetings • Create templates, identify boilerplate content, and collect core qualification materials • Assign responsibilities, monitor working drafts, edit and format drafts, and submit final materials • Collaborate with various departments to gather necessary information, ensure proposals are accurate and compelling, and meet submission deadlines • Develop and write high-quality proposals in response to RFX and other solicitation documents • Gather necessary information from internal stakeholders and ensure proposals align with client needs and company capabilities • Create proposal outlines and compliance matrices to meet all requirements • Identify gaps or areas for improvement and address them with SMEs and the SAM Lead • Manage, coordinate, and track daily proposal activities • Communicate and follow up on all data calls, review data received, and request validation/correction as needed • Follow color review procedures and ensure content complies with RFX and WPO standards • Enhance bids with clear, accessible written content • Write bespoke answers to customer questions • Include customer-focused sales messages (win themes) • Develop and edit simple graphics or tabular presentations • Identify risks and opportunities • Participate in and/or lead meetings to develop win themes and proposal development strategies

Coordinate the return-to-work process for long-term sick individuals, conduct individual assessments, and collaborate with a multidisciplinary team to address personal and professional challenges impacting activity resumption. Ensure quality and...

• Delivering a variety of coaching products including wellness, life, and tobacco cessation coaching (telephonic and video) and the Aware mindfulness program • Establishing and maintaining relationships with coaching clients • Following up with clients per departmental standards to ensure client engagement • Tracking all follow-up, notes, appointments in the coaching case management database • Successful implementation of client centered motivational interviewing-based coaching model • Assisting with engaging clients in coaching services • Other related duties as assigned to support the needs of the team/organization

• Reclutar e incorporar profesionales de la salud mental • Revisar a fondo las solicitudes de proveedores y la documentación de respaldo • Desarrollar un profundo entendimiento de los estándares de acreditación • Realizar la Verificación de Origen Primario de licencias • Organizar y mantener actualizados los archivos de proveedores • Analizar las necesidades del cliente y utilizar nuestra base de datos patentada • Completar todas las tareas eficientemente • Brindar apoyo al equipo de facturación cuando sea necesario

• Oversee the end-to-end proposal process, from initial request to final submission. • Supervise and mentor a team of proposal writers, coordinators, and subject matter experts. • Develop proposal strategies that effectively address client needs and highlight our company's value proposition. • Review and edit proposal content for clarity, consistency, and compliance. • Collaborate with sales, marketing, finance, legal, and technical teams. • Implement best practices for proposal development process. • Ensure all proposals are completed and submitted on time.

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality. • Assess clients thoroughly to ensure appropriateness for short-term counselling. • Assess and manage high risk calls and working closely with individuals at risk. • Appropriately refer clients to external resources or within WPO as part of our holistic approach. • Collaboratively develop clear and concise treatment plans for clients. • Maintain clear clinical and task-oriented documentation in case management system. • Any additional tasks pertinent to the position, as deemed appropriate by management.

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality • Assess clients thoroughly to ensure appropriateness for short-term counselling • Assess and manage high risk calls and working closely with individuals at risk • Appropriately refer clients to external resources or within WPO as part of our holistic approach • Collaboratively develop clear and concise treatment plans for clients • Maintain clear clinical and task-oriented documentation in case management system • Any additional tasks pertinent to the position, as deemed appropriate by management

• Ofrecer coaching telefónico y por vídeo y productos de mindfulness • Impartir una variedad de productos de coaching que incluyen coaching para el bienestar, la vida y la deshabituación tabáquica • Establecer y mantener relaciones con los clientes de coaching • Seguimiento de los clientes según las normas del departamento para garantizar su compromiso • Seguimiento de todos los seguimientos, notas y citas en la base de datos de gestión de casos de coaching • Implementar con éxito el modelo de coaching basado en entrevistas motivacionales centradas en el cliente • Ayudar a los clientes a participar en los servicios de coaching • Cualquier otra tarea adicional pertinente para el puesto que la dirección considere oportuna

Title: Corporate Fitness Trainer Location: Raleigh, NC Work Type: Part Time, Onsite Job Description: Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world. Current Opportunity: Corporate Fitness Trainer Onsite/Hybrid/Remote: Onsite Working hours: Monday-Thursday from 12pm-7pm Salary: $20.00 USD per hour What you will do: The Corporate Fitness Trainer will be responsible for a combination of hands-on and online health and wellness services for employees. The trainer will be responsible for promoting, recruiting, and facilitating in-person personal training sessions with employees at our on-site Corporate Fitness Center. The trainer must be experienced in designing personalized exercise programs for beginner to athlete level abilities, as well as designing plans to accommodate functional training, metabolic conditioning, posture and mobility development, as well as injury prevention and rehabilitation. The trainer should also have a basic understanding of how to accommodate programming around health concerns including diabetes, asthma, and pregnancy. The trainer will be responsible for documenting and reporting utilization for conducted training sessions. In addition, the Corporate Fitness Trainer will be responsible for assisting in the coordination and facilitation of other company-wide health and wellness initiatives as requested; including wellness challenges, first aid and safety training and preparedness, and other health-centered employee events. The Corporate Fitness Trainer will also be responsible for the creation of daily content for our company-wide virtual platforms (YouTube, Viva Engage); including exercise and workout videos, blog posts, recipes, articles, calendars of local wellness offerings, and other wellness-related content as requested. Necessary Qualifications include: - Preferred education requirement: Bachelor's degree or higher in health related field - Minimum of 2 years’ experience in the personal training field with diversified clientele - Required Training Certification: CSCS, ACSM, or ACE Certified PT - Required Safety Certification: CPR/AED/First Aid through American Red Cross or American Heart Association - Knowledge of exercise plans for various fitness levels and health conditions; experience with TRX - Ability to train small groups of individuals at one time who have various fitness levels Required skills: - Experience as personal trainer and class instructor - Excellent verbal communication skills and visual cueing abilities - Skilled in TRX, circuit training, and functional fitness modalities - Ability to provide personalized exercise plans based on fitness ability - Aptitude for creativity, time-management, teamwork, and inspiring others through passion and enthusiasm Responsibilities: - Promoting and facilitating personal training sessions, as well as other wellness programs within the department - Creating fitness activities to engage employees - Maintaining all fitness center equipment - Documenting and reporting utilization of fitness programs - Assisting with internal wellness initiatives such as health fair, challenges, wellness education, and events as requested - Create and manage ongoing programming for all assigned clients - Workout video postings to YouTube + Health & Fitness Page on Viva Engage 1-3x per week - Blog post/article/recipe/newsletter posted 1-3x per week - Monthly wellness calendar for Raleigh - Quarterly wellness challenges – lead Q3, assist in other quarters - Coordinate quarterly wellness activities for Raleigh - Aid in planning and execution of on-site health events - Track client PT utilization weekly, submit via excel or google sheets - Check first aid kits and AED units quarterly - Any additional tasks pertinent to the position, as deemed appropriate by management.