WorkBetterNow

• Track and monitor operational KPIs to ensure teams are meeting performance expectations and service standards. • Coordinate cross-functional tasks and follow up on deliverables to maintain alignment between departments. • Maintain updated documentation of SOPs and workflow changes to ensure process clarity and consistency. • Assist in preparing weekly and monthly operational performance reports for leadership review. • Identify workflow gaps or recurring operational issues and escalate them with structured recommendations. • Support implementation of operational improvement initiatives and internal process adjustments. • Ensure internal systems and trackers remain accurate and up to date.

• Headhunt/ Source qualified candidates for internal staff roles across Latin America and the US using LinkedIn, job boards, referrals, networking, and other sourcing channels. • Screen resumes/CVs and conduct initial interviews to evaluate candidate qualifications, experience, and alignment with role requirements. • Build and maintain strong candidate pipelines for current and future internal openings. • Partner closely with hiring managers and senior leadership to understand hiring needs, define candidate profiles, and align on search priorities. • Present high-quality shortlisted candidates with clear recommendations for next-stage interviews. • Manage multiple searches simultaneously while maintaining strong attention to detail, responsiveness, and candidate experience. • Stay informed on market trends, talent availability, and modern sourcing strategies to strengthen recruiting outcomes.

• Manage the end-to-end matching process, ensuring timely and high-quality candidate submissions aligned with client requirements. • Review job descriptions and validate role feasibility based on internal guidelines and talent pool capabilities. • Conduct job postings across internal platforms and sourcing channels to attract qualified candidates. • Maintain accurate and up-to-date records in the CRM, including candidate status, interview feedback, and process notes. • Coordinate and schedule candidate interviews, ensuring a smooth and professional experience for both clients and candidates. • Communicate effectively with internal stakeholders (Sales, Client Consultants, Talent Partners) to ensure alignment and process efficiency. • Provide structured feedback and recommendations based on candidate evaluations and client expectations. • Monitor pipeline progress and ensure all roles are actively moving forward within established timelines. • Support continuous improvement initiatives by identifying process gaps and proposing solutions. • Conduct the job offer meeting with the selected candidate to formally present the role details, assess the candidate’s commitment and alignment, address any questions, and successfully finalize the job offer process.

• Create, update, and manage purchase orders accurately within internal purchasing systems. • Add requested parts to orders and verify that all order details are complete and documented. • Communicate with vendors and suppliers to confirm part availability, pricing, substitutions, lead times, and shipping options when needed. • Resolve order issues such as incorrect parts, incomplete shipments, backorders, substitutions, pricing discrepancies, or delivery delays. • Process returns and exchanges while ensuring proper documentation and follow-up for credits or replacements. • Maintain organized records and email communication so order status and next steps are always clear. • Collaborate with technicians and internal teams to prioritize urgent requests and keep orders moving efficiently.

• Develop paid media strategies for Meta (Facebook/Instagram), TikTok, and Google Ads to attract candidates from LATAM and the Caribbean. • Conduct deep audience research to build detailed candidate personas, moving beyond basic demographics to target specific interests, behaviors, pain points, and online communities. • Determine the optimal channel mix based on the specific job role we are recruiting for (e.g., utilizing Google Search for high-intent technical roles vs. TikTok for volume hiring). • Allocate budget according to marketing goals and channel specialization. • Monitor competitor activity and recruitment trends in the region to identify market gaps and ensure our offers and ad copy remain competitive. • Set up, launch, and manage campaigns end-to-end across Meta Ads Manager, TikTok Ads Manager, and Google Ads. • Perform daily/weekly optimizations to lower Cost Per Applicant (CPA) while maintaining candidate quality. • Conduct A/B testing on audiences, bidding strategies, and ad placements. • Audit job application pages and user flows to identify drop-off points; suggest and implement changes to improve the conversion rate. • Continuously research and integrate new advertising platforms as needed. • Analyze ad performance to understand what creative visuals and hooks are working. • Manage the setup and maintenance of tracking pixels (Meta Pixel, TikTok Pixel) and Google Tag Manager to ensure accurate data measurement and attribution across all funnels. • Direct the Content Creation team by creating clear creative briefs for new image and video assets based on performance data and role requirements. • Write compelling ad copy that resonates with the LATAM/Caribbean talent market. • Monitor campaign performance using platform analytics and GA4. • Provide weekly reports to the Recruitment Marketing Manager highlighting key metrics, wins, and areas for improvement.

• Manage assigned sales opportunities from lead qualification through deal closure. • Conduct discovery calls to understand client needs, pain points, and business objectives. • Present company services and solutions in a clear, consultative, and value-focused way. • Maintain accurate CRM records, including pipeline stages, notes, and follow-up activities. • Follow up consistently with prospects to address questions, objections, and next steps. • Collaborate with internal teams to ensure proper handoff and alignment once a deal is closed. • Meet individual sales targets and activity metrics. • Apply feedback and coaching to continuously improve sales performance. • Support upsell or cross-sell opportunities when appropriate.

• Support the sales team by managing assigned leads and maintaining consistent follow-up. • Assist with discovery calls to understand prospect needs, goals, and basic requirements. • Present company services and solutions using provided scripts, decks, and guidance. • Help prepare proposals, follow-up emails, and basic sales documentation. • Keep CRM records accurate and up to date, including notes, activities, and pipeline stages. • Coordinate internally with Sales leadership or Client Success to ensure smooth handoffs. • Respond to prospect questions in a timely and professional manner, escalating when needed. • Complete sales-related administrative tasks to support pipeline movement. • Actively participate in sales training, coaching sessions, and feedback reviews.

• Assist with payroll processing to ensure employees are paid accurately and on time. • Review and validate timesheets, attendance records, and payroll data for accuracy. • Support the administration of payroll deductions, benefits, and adjustments as needed. • Respond to basic payroll inquiries from employees in a professional and timely manner. • Work closely with HR and Finance teams to ensure employee data and compensation changes are correctly reflected in payroll. • Maintain organized payroll files and documentation for internal reference and audits. • Assist with payroll reporting, reconciliations, and data entry tasks. • Follow established payroll procedures and contribute ideas to improve accuracy and efficiency.

• Identifying new business opportunities • Developing and nurturing relationships with potential clients • Closing deals to meet sales targets • Researching and identifying new business opportunities in target markets and industries • Developing and maintaining a pipeline of qualified leads through outbound prospecting activities, networking, and relationship building • Conducting thorough needs assessments to understand clients' requirements and pain points • Collaborating with internal teams to develop tailored solutions and proposals that meet clients' needs • Presenting and pitching our products/services to prospective clients • Negotiating terms and pricing agreements with clients • Closing sales and achieving revenue targets • Building and maintaining strong relationships with clients