Reach

• Respond to customer inquiries via phone and Zendesk • Support customers with order tracking, charges, refunds, and disputes • Manage tickets efficiently while maintaining strong service quality • Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution • Utilize Zendesk tools, workflows, and automation features effectively • Collaborate with Risk & Compliance and cross-functional teams • Support continuous improvement initiatives and adoption of new tools and AI workflows • Contribute to a positive, collaborative, and high-performing support environment

• Support the day-to-day operations of our global treasury function • Monitor daily cash positions and support liquidity management • Prepare cash flow forecasts and analyze variances • Assist with FX exposure tracking and hedging activities • Support treasury systems, reporting, and automation • Partner with internal teams and banking partners • Contribute to process improvements across treasury operations

• Vulnerability management and offensive testing: Own the vuln lifecycle end-to-end — intake, triage, prioritization, risk acceptance, ticketing to dev teams, and remediation within SLA — and manage external pen tests and targeted assessments. Report regularly on status, SLA performance, and trends. • Security operations and incident response: Manage our MSSP partner for 24/7 SIEM and SOC monitoring; ensure telemetry, detections, and playbooks match our threat model. Serve as incident commander for real events, and run regular tabletops and post-incident reviews. • Policy, controls, and risk: Define and maintain Reach’s security policies and control framework. Design, implement, and measure the effectiveness of controls; maintain a risk register; and surface material risk decisions to leadership. • Compliance and audits: Own SOC 2 Type II and PCI DSS end-to-end with continuous control monitoring and evidence collection between audits. Serve as the primary contact for external auditors. • Application and cloud security: Partner with engineering on secure SDLC, threat modeling for new products and features, SAST/DAST/SCA coverage, and cloud security posture (IAM, configuration, workload protection). • Identity and access management: Own IAM policy, periodic access reviews, privileged access, and joiner/mover/leaver processes, in partnership with IT and People. • Third-party and customer security: Run Reach’s vendor risk program (due diligence, questionnaires, DPAs, ongoing monitoring) and own responses to customer and prospect security reviews. • Security awareness and training: Run phishing simulations, ongoing and role-targeted training, and regular company-wide sessions on new threats and best practices. • Executive reporting: Provide regular security posture updates with meaningful metrics (MTTD/MTTR, patch latency, control coverage, phishing outcomes, audit readiness). • People, budget, and tooling: Act as a mentor for your report; own the security budget and tool stack — evaluating, procuring, rationalizing, and retiring tools as the program matures.

• Review and assess new merchant applications • Monitor active accounts and conduct periodic reviews • Validate documentation and ensure compliance • Identify and assess risk across merchant portfolios • Communicate with internal teams and external stakeholders • Support process improvements and risk reporting

As a Treasury Analyst at Reach, you’ll support the day-to-day operations of our global treasury function, working across cash management, FX, and treasury systems. Reporting to the Head of Treasury, you’ll play a key role in managing liquidity and supporting financial risk processes across a multi-entity, multi-currency environment. This is a great opportunity for someone early in their career to gain hands-on experience in a global FinTech.

As an Underwriting Analyst at Reach, you’ll review new merchant applications and monitor active accounts, helping to manage risk across our global payments platform. You’ll play a key role in balancing risk and growth—ensuring compliance while supporting merchants operating across international markets.

As an Underwriting Analyst at Reach, you’ll review new merchant applications and monitor active accounts, helping to manage risk across our global payments platform. You’ll play a key role in balancing risk and growth—ensuring compliance while supporting merchants operating across international markets.

As an Underwriting Analyst at Reach, you’ll review new merchant applications and monitor active accounts, helping to manage risk across our global payments platform. You’ll play a key role in balancing risk and growth—ensuring compliance while supporting merchants operating across international markets.

As an Underwriting Analyst at Reach, you’ll review new merchant applications and monitor active accounts, helping to manage risk across our global payments platform. You’ll play a key role in balancing risk and growth—ensuring compliance while supporting merchants operating across international markets.

As an Underwriting Analyst at Reach, you’ll review new merchant applications and monitor active accounts, helping to manage risk across our global payments platform. You’ll play a key role in balancing risk and growth—ensuring compliance while supporting merchants operating across international markets.