Optimal

Role Description The Virtual Property Manager is vital for the success of a portfolio of properties. He/She needs to take ownership, stay organized, manage as if they are the property owner, and treat everyone with honesty, respect, and kindness. We are looking for someone who is organized, assertive, likeable, a good problem solver, and has great customer service skills. If you are looking to grow personally and professionally while learning about the world of real estate investment and property management, then this role is for you! Key Responsibilities - Customer Service: Build and maintain excellent relationships with tenants, owners, and vendors. - New Client Onboarding: Set up new properties in Client Software Platforms and keep new Property Owners informed and confident in our ability to manage their properties. - Lease Renewals: Detailed tracking and management of renewals to ensure minimum vacancy. - Maintenance: Oversee vendors, assign work, obtain approval, and ensure successful completion and billing. - Tenant Management: Coordinate tenant move-in, rent collection, posting of late notices and other notices, lease enforcement, and tenant move-out. - Social Media Management: Assist in creating and posting content on Facebook, Instagram, LinkedIn, and other social media platforms. - Other: May be asked to help with different aspects of the business as needed, which may include refining new processes, and brainstorming solutions. Qualifications - At least 1 year of Customer Service experience, preferably within a BPO environment. - Able to work with minimal supervision. - Responsible and takes ownership of deliverables to clients. - Able to handle multiple clients at the same time. - Excellent written and verbal communication skills. Requirements - Employment Type: Independent Contractor, Full-time. - Schedule: Time: 8 am CST - 5 pm CST (Managing U.S Based Clients). Benefits - 100% Remote Work. - Starting pay of $3/hr based on a 40-hour work week. - Weekends Off. - 10 Paid Time Off per year. - 6 Paid Holidays (Based on Philippine Holidays). - HMO (Comprehensive Medical & Dental - 100% Paid for by Company) on your 6th month. - Independent Work Environment with Team Leader & Shadowing Team Member Support as needed.

Develop and execute PR and link building strategies, establish relationships with media, and create targeted media lists to secure high-quality press coverage and backlinks for clients while aligning with overall SEO goals.

Role Description An HR Manager is a strategic leader responsible for overseeing all aspects of human resources practices and processes within the property management function. They serve as a vital bridge between organizational management and employees, ensuring that people strategies align with business goals. Their core objectives are to attract and retain the right talent, foster a positive and productive workplace culture, and maintain systems that ensure compliance and support organizational growth. The role has evolved beyond its traditional administrative personnel scope into that of a strategic business partner actively contributing to decision-making, workforce planning, and the overall success of the property management operations. Qualifications - Leadership & People Management: At least 5 years experience in the leadership role. Strong ability to lead, mentor, and develop Team Members. - Strategic Thinking: Capability to align HR strategies with business objectives. - Client Relationship Management: Proven ability to build and maintain strong client partnerships. - Communication Excellence: Superior verbal and written communication skills. - Organizational & Multitasking Skills: Ability to manage multiple HR functions efficiently. - Attention to Detail: High accuracy in managing Team Member records and HR compliance matters. - Confidentiality & Ethics: Commitment to maintaining strict confidentiality of team members and company information. - Tech-Savvy: Proficiency in HR software, payroll systems, MS Office, and other HR-related tools. Requirements - Strategic Timesheet & Attendance Management - Review & Approval: Oversee submitted timesheets for accuracy and completeness, ensuring proper attendance tracking and compliance with company policies. - Error Handling & Corrections: Promptly address discrepancies, ensuring accurate record-keeping and payroll processing. - Payroll Integration: Ensure seamless integration of approved timesheet data into the payroll system, maintaining accurate Team Member compensation. - Data Analytics & Reporting: Generate analytical reports to gain insights into team productivity, attendance trends, and project efficiency. - Insightful Performance Monitoring - Productivity Assessments: Conduct periodic reviews of screenshots and system logs to evaluate Virtual Property Manager (VPM) efficiency, consistency, and stability. - Process Optimization: Identify areas for improvement and implement strategies to enhance Team Member performance and productivity. - Team Member Engagement: Proactively support and develop strategies to maintain a high-performance culture. - Advanced Recruitment & Onboarding - Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent. - Job Posting & Candidate Sourcing: Create and manage job postings on various platforms, leveraging multiple sourcing techniques. - Interview Coordination: Streamline the interview process by aligning candidates with key stakeholders. - Onboarding Excellence: Design and execute a structured onboarding program to ensure a seamless transition for new hires. - Assess current and future staffing needs based on business goals, workload demands, and projected growth. - Comprehensive Records & HR Data Management - HR Data Integrity: Maintain accurate and up-to-date Team Member records, including job history, performance evaluations, and compliance documentation. - Database Management: Ensure all Team Member information is consistently and correctly recorded in the HR database for efficient reporting and auditing. - Document Control: Oversee the organization and secure storage of HR-related documents. - Payroll & Client Invoicing Administration - Payroll Oversight: Assist in payroll preparation, ensuring accuracy in absences, bonuses, and leaves. - Financial Accuracy: Validate and cross-check timesheets, payroll data, and client invoicing details to prevent discrepancies. - Contract Compliance: Ensure client-related data, including pricing, company names, and contract details, align with agreed terms. - Team Member Relations & Engagement - HR Advisory Role: Act as a point of contact for Team Member inquiries regarding policies, procedures, and HR programs. - Conflict Mediation: Facilitate the resolution of Team Member concerns, grievances, and minor disputes. - Culture Development: Implement initiatives that foster a positive work environment and enhance Team Member satisfaction. - Compliance, Policy Implementation & Workplace Standards - Regulatory Compliance: Ensure adherence to HR policies and labor laws, reducing compliance risks. - Process & Policy Enhancement: Develop, update, and enforce company policies while identifying areas for improvement in HR processes. - Professional Work Environment: Uphold workplace professionalism standards, ensuring team members maintain a presentable and professional setup. - Administrative & HR Support - Strategic Meeting Coordination: Schedule and manage HR-related meetings, facilitating discussions between leadership, Team Members, and clients. - HR Reports & Presentations: Prepare detailed HR reports, dashboards, and presentations for management, offering insights and recommendations. - Performance Management & Team Member Development - Performance Review Facilitation: Assist in implementing performance appraisal processes and goal-setting strategies. - Feedback Analysis: Collect and organize performance feedback, enabling data-driven decision-making for talent development. - Training & Career Growth: Develop training programs that support career progression and continuous learning. - In-Country Banking & Legal Relationships - Establish and maintain strong relationships with in-country banking partners to facilitate smooth financial transactions. - Engage with in-country attorneys for legal guidance on HR matters, labor laws, and compliance requirements. - Ensure contracts, employee agreements, and HR policies are legally sound and up to date. - Client-Facing Meetings & Relationship Management - Client Engagement: Act as a key HR representative in client meetings, building and maintaining strong relationships. - Follow-Ups & Issue Resolution: Regularly follow up on client concerns, addressing HR-related queries and ensuring seamless collaboration. - Strategic Client Support: Provide HR insights to clients, ensuring alignment with workforce planning and compliance requirements. Benefits - Based on a 40-hour work week. - 10 Paid Days Off (Approved same day or next day by HR) - 6 Paid Holidays (Based on Filipino Holidays) - HMO (Comprehensive Medical & Dental - 100% Paid for by Company) - Time: 8 am CST - 5 pm CST (Managing U.S Based Clients)

Role Description The Account Manager - Property Accounting & Bookkeeping will be responsible for overseeing the accounting team and ensuring smooth financial operations. - Oversee the accounting team, managing junior and senior accountants. - Supervise accounts payable and receivable, ensuring timely and accurate processing of transactions. - Lead bank and credit card reconciliations and financial statement reviews. - Develop and implement financial policies, ensuring compliance with industry standards and company procedures. - Conduct performance reviews, provide training, and mentor team members for skill enhancement and career growth. - Handle complex accounting queries, addressing bookkeeping concerns and pending transactions. - Ensure accuracy in vendor & utility bill postings, AP pay runs, and payroll processing via Intuit/Gusto. - Oversee financial reporting, including Income Statements, Balance Sheets, and property distributions. - Manage move-out accounting, bill backs, journal entries, accruals, and HUD statement entries. - Coordinate management fee pulls and property packet preparation. - Collaborate with leadership to strategize financial improvements and optimize workflows. - Maintain clear and professional communication regarding all financial operations. - Utilize accounting software such as AppFolio, Buildium, Yardi, RentManager, and QuickBooks Online efficiently. - Drive process improvements to enhance efficiency, reduce errors, and streamline team operations. - Review and supervise timesheets of team members, ensuring accuracy of approved billable hours. Qualifications - Advanced knowledge of accounting principles, financial reporting, and reconciliations, especially for property accounting. - Strong leadership and team management abilities. - Excellent organizational and problem-solving skills. - High attention to detail and accuracy in financial record-keeping. - Strong interpersonal and communication skills to coordinate with team members and leadership. - Proficiency in MS Excel and cloud-based accounting software; experience with QuickBooks Online is required, Yardi is a plus. - Ability to handle pressure and meet deadlines efficiently. - Adaptability to a multicultural, remote work environment. Requirements - Employment Type: Independent Contractor, Full-time (AM) or Part-time (Consultant). - Schedule: U.S. business hours (EST, CST, MST, PST). Benefits - 100% Remote Work. - Starting pay commensurate with skills and experience. - Weekends Off. - 10 Paid Time Off per year. - 6 Paid Holidays (Philippine Holidays). - HMO (Medical & Dental) fully covered after 6 months. - Independent work environment with team support as needed.

• Sourcing Candidates: Utilize linkedin and Infinity for potential candidates for open positions. • Screening Candidates: Review resumes and applications to assess candidates' qualifications and fit for specific roles. Conduct initial interviews to evaluate skills, experience, and cultural fit. • Coordinating Interviews: Coordinate initial interview results with HR. Set expectations to applicants regarding follow-on interviews Provide necessary information to both parties and ensure a smooth interview process. • Managing Candidate Pipeline: Keep track of candidates in the recruitment process, and update the applicant tracker. • Building Talent Pools: Proactively build and maintain relationships with potential candidates for future opportunities, creating a talent pool for current and future hiring needs. • Ensuring Compliance: Ensure recruitment practices comply with legal requirements and company policies. • Branding: Represent the company positively to candidates and external stakeholders. Contribute to company branding efforts to attract top talent. • Reporting and Analytics: Generate reports and analyze recruitment metrics to evaluate the effectiveness of recruitment strategies and make data-driven decisions. • Continuous Improvement: Stay informed about industry trends and best practices in recruitment. Continuously seek ways to improve recruitment processes and outcomes.

• Build and ship real product experiences: Design and deliver features that improve how people do user research. • Use AI in your workflow: Leverage AI as a core part of your development workflow to build and ship software more efficiently • Work closely with Product & Design: Collaborate in a remote-first team to understand user problems and shape solutions • Move things forward: Own your work end-to-end, help the team maintain momentum by focusing on outcomes over perfection • Contribute to a strong Engineering culture: Share knowledge, learn from others, grow your engineering and product skills

• Collaborate with your regional team to execute account plans and support renewal and expansion opportunities • Own the renewal process, including leading customer conversations, demos, and pricing discussions • Partner with Solutions Consultants to support onboarding, training, and ongoing enablement • Troubleshoot product issues and work with internal teams to resolve bugs, answer questions, and escalate feedback • Keep systems like HubSpot and Intercom up to date • Build strong knowledge of our platform and contribute to help resources and self-service content • Monitor and manage customer support and recruitment needs in your region, ensuring timely responses and a great customer experience

• Perform lease abstraction and detailed lease analysis • Monitor lease compliance, including insurance requirements, rent escalations, and late fee triggers • Review and validate CAM (Common Area Maintenance) reconciliations • Analyze historical ledgers and financial records for accuracy and completeness • Assist in preparing and managing property budgets • Track and analyze financial performance across the portfolio • Identify discrepancies and recommend corrective actions • Support the preparation of financial and performance reports • Review property and tenant records to ensure accuracy and completeness • Maintain compliance with lease terms, policies, and internal standards • Provide insights and support for portfolio-level operational improvements

• Assist with the day-to-day operations of commercial properties. • Support tenant relations by responding to service requests, questions, and concerns. • Help track property financial performance including rents, occupancy, and operating expenses. • Assist with preparing budgets, financial reports, and annual reconciliations. • Maintain accurate records, correspondence, and property documentation. • Coordinate with leasing, accounting, legal, and project management teams. • Support vendor coordination and maintain positive vendor relationships. • Assist with monitoring maintenance, tenant improvements, and capital projects. • Ensure compliance with lease terms, property policies, insurance certificates, sales reporting and applicable regulations.

• Oversee day-to-day operations of a 32-unit residential portfolio • Coordinate move-ins, move-outs, and unit turnovers • Manage vacancy postings, leasing coordination, and applicant screening • Handle lease renewals and rent increases • Act as the primary point of contact for tenant concerns and requests • Coordinate maintenance work orders, vendor scheduling, and follow-ups • Obtain vendor bids and assist with project coordination • Provide support to the commercial property management team as needed