• Answers and responds to incoming phone calls in adherence with protocol and service standards. • Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc. • Provides first-level assistance to managers and employees with HRIS self-service tools • Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.). • Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE). • Investigates and resolves first-level Human Resources and benefits issues. Successfully prioritizes and resolves issues to ensure consistent internal and external customer satisfaction. • Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations. • Participates in and shares expertise during team meetings and training sessions. • Assist with HR projects as assigned

• Supporting our HR Services teams in online client engagements • Preparation duties include sending calendar invitations, and meeting with the engagement lead • Notetaking, managing breakout rooms, and preparing documentation during engagements • Summarizing discussion notes, and finalizing deliverables post engagement • Conducting short research requests on HR topics

Title: HR Business Partner (Remote) Location: Remote Job Description: About Konnect At Konnect, we’re modernizing HR to be more strategic, scalable, and human-centered. As a fractional and outsourced HR partner, we help companies build scalable, compliant, and people-first operations without the overhead of a full-time team. From hiring and onboarding to compliance and performance management, we take HR off companies’ plates so they can stay focused on growth. We’re now expanding into SaaS with KonnectAi, an AI-powered platform designed to streamline HR workflows, surface real-time insights, and automate repetitive work. Grounded in our mission of “Keeping HR Human,” we combine hands-on expertise with technology to help modern organizations build better, more efficient workplaces The Role We’re looking for an experienced HR Business Partner (HRBP) who thrives in a dynamic, client-facing environment. This person will support multiple clients across industries, providing both strategic partnership and hands-on HR support. You’ll build trusted relationships with client leaders, guide them through people challenges, and help strengthen their culture and operations. What You’ll Do - Serve as the primary HR partner for 3–8 client organizations (depending on tier and complexity). - Build strong, trusted relationships with client stakeholders and leadership teams. - Provide guidance and partnership across key areas: employee relations, performance management, organizational development, and compliance. - Support engagement, retention, and leadership development efforts across diverse client groups. - Partner closely with Konnect’s internal HR and Operations teams to ensure consistent, high-quality service. - Maintain thorough documentation and client records in Konnect systems. - Contribute to Konnect’s internal frameworks, playbooks, and process improvements as we grow. What You Bring - 3+ years HRBP experience, preferably with exposure to multiple clients or business units. - Deep understanding of employment law and HR best practices. - Proven ability to manage multiple priorities and relationships with confidence and care. - Excellent communication and problem-solving skills; able to advise and coach client leaders effectively. - SHRM-CP, SHRM-SCP, or similar certification preferred (or actively pursuing). - Local candidates preferred for occasional in-person collaboration. Details - Type: Approx. 30 hours/week - Rate: $40–$60/hour (based on experience) - Location: Remote - US Only - Clients: Multiple across industries and service tiers If you’re passionate about HR that actually makes a difference, and you enjoy the variety and challenge of working with multiple clients, we’d love to meet you. Apply now to join a team that’s redefining what it means to Keep HR Human.

Role Description The VP, Total Rewards and HR Operations provides executive oversight for both the operational engine of HR and the total rewards strategy that attracts, retains, and motivates talent. This highly visible leadership role ensures Vonage maintains a strong operational foundation, integrated HR technology systems, and competitive compensation and benefits programs as we scale and deepen our integration with Ericsson. Please note this role is available remote, anywhere in the US. Your key responsibilities: - Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery. - Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards). - Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication. - Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation. - Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers. - Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements. - Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy. - Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making. - Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment and integration. Qualifications - Extensive experience in global HR operations, people services leadership, or total rewards leadership. - Deep understanding of compensation philosophy, benefits administration, job architecture, and pay equity principles. - Strong knowledge of global compliance, employee lifecycle processes, and service delivery models. - Proven experience with HR systems implementations and technology transformations (SuccessFactors, Workday, or similar enterprise platforms preferred). - Strong analytical capabilities including data analysis, key performance indicator definition, business case development, and return on investment modelling. - Experience integrating HR processes and systems in shared services or post-acquisition environments. - Experience leading multi-country HR operations or shared services teams at scale. Requirements - Master's degree or HR certification (SHRM, HRCI, or equivalent) is a plus. - Hands-on experience with SuccessFactors, Degreed, and Ericsson GPSM. - Expertise in AI-powered workforce analytics tools (e.g., Visier, Workday Analytics). - Sales compensation experience. Benefits - Competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. - Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.