• Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups • Continuous learning during weekly Clinical Rounds and through other modalities • Ongoing collaboration with both virtual and in-office teammates via daily huddles • Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

• You're the operational backbone for the founder you support • Blend executive support with operational coordination • Act as the central hub that keeps communication, tasks, and projects moving forward • Streamline your business leader's workflows so their time and priorities are protected • Maintain operational visibility across every task, project, and commitment • Support faster, better decision-making • Improve productivity by keeping systems and dashboards organized • Strengthen accountability and alignment across the team • Manage your founder's calendar, scheduling, and daily priorities across time zones • Coordinate travel logistics: flights, accommodations, transport, and meetings • Organize internal and external meetings • Handle professional and occasional personal administrative tasks • Keep the founder's schedule aligned with what matters most • Act as the central coordinator for key tasks and projects • Track priorities, deadlines, and deliverables across the team • Follow up with people to make sure commitments get done • Spot blockers and risks early, and escalate proactively • Maintain operational visibility so the team stays aligned and productive • Maintain and optimize the founder's workspace (Notion, ClickUp, or similar) • Track project updates, task ownership, and company-wide priorities • Keep documentation and workflows current as the business evolves • Support the founder in maintaining a clear operational dashboard • Turn meeting discussions into structured, owned tasks • Join calls to capture action items and summarize key outcomes • Brief the founder on takeaways, priorities, and next steps • Facilitate team access to the founder for decisions and approvals • Help with onboarding logistics for new team members • Support process improvements as the company grows

• Manage and strategically optimize complex calendars across multiple time zones, including domestic and international schedules, agenda preparation, and alignment of executive time with business priorities. • Manage external contacts and quickly identify key stakeholders, proactively understanding their importance to the business and maintaining effective communication and relationships. • Demonstrate a high level of professionalism while handling sensitive matters with sound judgment, discretion, and confidentiality. • Anticipate executive needs and proactively coordinate the appropriate stakeholders and resources to enable informed decision-making. • Manage special projects and collaborate with cross-functional stakeholders on initiatives requiring diplomacy, flexibility, and strong execution. • Complete critical deliverables and special assignments by establishing objectives, determining priorities, managing timelines, driving alignment, monitoring progress, and adjusting plans as needed. • Attend meetings, prepare agendas, capture meeting notes, track action items, and drive accountability for follow-through. • Ensure executive priorities are effectively communicated and coordinated across administrative staff supporting key cross-functional partners. • Partner closely with executives, business partners, and executive assistants to coordinate meetings, events, and cross-functional initiatives. • Drive the executive operating rhythm, including leadership meetings, Quarterly Business Reviews (QBRs), planning cycles, staff meetings, offsites, all-hands meetings, and executive communications. • Coordinate agendas, presentation materials, and logistics for senior leadership meetings and executive events. • Plan and execute large-scale, multi-day offsites, including venue sourcing, contract negotiation, vendor management, room block management, travel logistics, transportation, catering, team-building activities, and budget coordination. • Address complex issues by identifying root causes, building consensus, and driving timely resolution. • Build and maintain trusted relationships with senior leaders, partner organizations, customers, and executive assistants to facilitate collaboration and accelerate execution. • Consistently hold yourself and others accountable for commitments and deliverables. • Continuously identify opportunities to improve executive operations, streamline processes, leverage automation, and enhance organizational effectiveness. • Perform additional duties as assigned.

• Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time • Ensure all insurance information is accurate, updated, and properly documented • Review denied claims, identify denial reasons, and assist with claim reprocessing • Track issues, follow up on missing information, and help prevent repeat claim errors • Review and process Explanation of Benefits documents • Help organize, validate, and clear EOB backlogs while ensuring billing and insurance documentation is accurate • Review outstanding insurance balances and patient account issues • Track unresolved balances, identify the source of the issue, and coordinate next steps for resolution • Support claims-related workflows, including Cigna and Veterans Affairs claims • Ensure claims are reviewed, tracked, and escalated when necessary • Assist with vendor payment coordination, including check payments when needed • Ensure payment-related tasks are completed accurately and on time • Monitor SOAP note completion, accuracy, and compliance • Track missing, incomplete, or delayed documentation and communicate concerns appropriately • Track missed appointments, canceled appointments, and scheduling trends • Identify patterns that may affect clinic revenue, patient flow, or provider productivity • Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics • Support smooth communication between the provider, care team, and administrative staff • Proactively identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems • Recommend practical solutions to improve clinic efficiency