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Brand Community Operation
Location
Philippines
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Brand Community Operation
Wingman Group
• You'll own the brand and community operations engine • Daily community engagement on Instagram and TikTok: DMs, comments, replies, post-race shoutouts • Monitoring and responding to brand mentions across social media in the company’s voice • Reviews monitoring and response across Shopify, Google, and other platforms • Building real connections with the company’s community in their feeds • UGC pipeline: download, file, tag, and organise user-generated content into the company’s content library • Content asset library maintenance — searchable, tagged, accessible for the team • Weekly content performance reporting: organic Instagram and TikTok metrics, top performers, trends, posting time analysis • Building the historical content performance database • Race calendar maintenance: upcoming marathons and key events, company’s athletes participating • Athlete CRM: tracking gifted athletes, race performances, content created, brand champions • Post-race coordination: timing community shoutouts, sourcing content from runners • Athlete database build-out: contact info, location, race history, audience size • Source potential athletes and influencers across Instagram and Strava using clear criteria • Build the outreach database (handle, location, race history, audience, engagement rate) • Initial outreach (using founder-approved templates) to qualified leads • Hand qualified responses to the gifting pipeline • Onboard new affiliate athletes: set up unique discount codes in Shopify Admin • Prepare welcome pack (brand guidelines, assets, code), coordinate first kit send-out via gifting flow (1 hr per new athlete onboarding) • Weekly performance tracking: code usage, sales generated, top performers • Monthly affiliate report to founder: revenue, commission, ROI per athlete, recommendations • Payouts admin: calculate commissions, prepare payout summaries, maintain records • Voice of customer reporting from reviews and social media (separate from customer service tickets) • Returns analysis: tracking patterns by SKU, reason, customer type • Monthly insight summary for the founder: what customers are saying, what's working, what's breaking • Backup customer service when our primary VA is offline • US operations support as we launch into Texas (scaling up over time) • Ad-hoc admin • Note: Athlete relationships and communications are owned by the founder. You handle the operational mechanics so the founder can focus on the relationship.
Job Requirements
- Equipment is self-provided
- Computer: RAM: 8GB HDDISDD: 512 GB PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)
- Operating System: Windows 11 Home or Pro
- Power Backup: Power station, Powerbank, UPS, etc.
- Extra Display: Secondary/External Monitor
- Audio & Video: Noise-Cancelling Headset + Web Cam
- Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.
Benefits
- 20 Paid Time Off
- Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract)
- Annual Trip - connect with the broader Wingman community in person
- Dedicated Support Contact (CSM) - someone to help you succeed and stay connected
- Access to a Network = collaborate with follow contractors and onshore specialists
- Opportunities to Upskill - optional sessions, peer learning, and developmental pathways
- More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads
- High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments
- Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes
- Advisory Support - HR, Tax, and setup guidance available to make contracting seamless
- 100% Work-From-Home Contracts - all engagements designed for remote delivery
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