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Claims Recovery Agent
Location
Philippines
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Claims Recovery Agent
Wingman Group
• Reporting to the Fleet Asset Manager, the Claims Recovery Agent is responsible for assisting customers, suppliers, and the extended team by navigating through the claims process. • This role administers, communicates, and recovers third-party at-fault claims within a fast-paced environment. • The Claims Recovery Agent manages recoveries from Third Party Insurers for customers who have encountered motor claims during their Karmo group subscription, driving the recovery phase of the process. • A core requirement is maintaining high-level oversight of claim handling, archiving, reporting best practices, and documenting relevant departmental policies. • Execute internal claims management protocols to ensure best practices and maximize recovery outcomes. • Lead settlement negotiations with involved third-party insurers. • Collaborate with the Asset Manager to mitigate and finalize third-party losses. • Manage the recovery of losses resulting from motor vehicle collisions. • Administer claims files effectively through comprehensive administrative management. • Update and maintain accurate file records within the claims database systems. • Serve as the primary point of contact for the Asset Manager regarding recovery processes. • Consistently provide exceptional customer service performance. • Partner with operations to drive continuous improvement in claims reporting and management. • Foster strong collaborative relationships across the Karmo group and with external supply networks.
Job Requirements
- Equipment is self-provided
- Computer: RAM: 8GB CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest) HDD/SDD: 512 GB
- Operating System: Windows 11 Home or Pro
- Accessories: Power Backup: Powestation, Powerbank, UPS, etc. Extra Display: Secondary/External Monitor Audio & Video: Noise-Cancelling Headset + Web Cam
- Internet: Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.
Benefits
- 20 Paid Time Off
- Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
- Annual Trip – connect with the broader Wingman community in person.
- Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
- Access to a Network – collaborate with fellow contractors and onshore specialists.
- Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
- More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
- High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
- Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
- Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
- 100% Work-From-Home Contracts – all engagements designed for remote delivery.
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