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Customer Support Specialist – Part-Time
Location
Philippines
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Specialist – Part-Time
Wingman Group
• Process and monitor customer orders from placement through delivery • Respond to customer enquiries regarding orders, bookings, payments, delivery tracking, and general support • Coordinate with customers, practitioners, and pharmacy/delivery partners • Follow up on outstanding orders and enquiries • Re-engage previous customers through reminders and follow-up communications • Assist with general administrative tasks and light content-related work as the role evolves
Job Requirements
- Excellent written and spoken English
- Professional and confident communication skills via email and phone
- Reliable, responsive, and available for calls when required
- Self-motivated with a proactive approach
- Highly organized with excellent attention to detail
- Experience using Canva or basic graphic design skills (preferred)
- Experience managing or creating social media content (preferred)
- Previous experience in health, wellness, telehealth, e-commerce, or order administration (preferred)
Benefits
- 20 Paid Time Off
- Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).
- Annual Trip – connect with the broader Wingman community in person.
- Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.
- Access to a Network – collaborate with fellow contractors and onshore specialists.
- Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.
- More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.
- High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.
- Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.
- Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.
- 100% Work-From-Home Contracts – all engagements designed for remote delivery.
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