White Bay

Role Description This remote, US-based leadership opportunity will oversee and scale a high-performing Client Success function. The Manager of Client Success will be responsible for ensuring exceptional experiences across a portfolio of advertisers while leading, mentoring, and developing a team of Client Success professionals. Acting as both a strategic advisor and operational leader, this individual will refine onboarding, optimise workflows, reduce churn, and identify growth opportunities. The role partners closely with product, sales, and leadership teams to influence strategy and elevate the overall success function in a fast-evolving environment. Responsibilities - Lead, mentor, and develop the Client Success team, including onboarding and training - Drive account growth through upsell and expansion strategies - Oversee onboarding processes and continuously improve workflows and documentation - Act as escalation lead, resolving complex issues with a solutions-focused approach - Build strong relationships with key enterprise advertisers, providing strategic guidance - Partner cross-functionally with product and sales to enhance customer outcomes - Deliver insights through regular reporting on account health, adoption, and risk - Serve as a subject matter expert on platform capabilities and best practices - Support enablement through training materials, webinars, and internal knowledge sharing Qualifications - 5–7+ years of experience in Amazon or retail media advertising (Search/DSP) - 5+ years working with martech or SaaS platforms - Prior experience leading or mentoring teams - Strong background in customer success, consulting, or pre-sales environments - Deep understanding of e-commerce advertising platforms (e.g. Amazon, Walmart, Instacart, Criteo) - Excellent communication and stakeholder management skills - Strong analytical, problem-solving, and technical aptitude - Ability to balance strategic thinking with hands-on execution in a fast-paced setting

Role Description This isn’t your typical distributed systems role. This is about fixing how engineering works. They’re looking for someone to take ownership of developer productivity across a large, fast-moving codebase, improving how 50+ engineers build, test, and ship software every day. You’ll sit across multiple teams, understand where things break down, and redesign the path to production so teams can move faster without stepping on each other. You’ll be the person who untangles the monorepo, reduces friction, and turns code into products. Responsibilities - Own the build, test, and deployment lifecycle across a monorepo used by 50+ engineers - Lead the implementation and optimization of modern build tooling (e.g. TurboRepo) - Redesign developer workflows to reduce friction, dependencies, and bottlenecks - Improve local development experience—how engineers interact with the code day-to-day - Identify gaps in testing and coverage, and drive improvements across teams - Work across multiple engineering teams (core systems, event processing, identity) to align on standards - Debug real production issues and improve system reliability before problems reach users - Support multi-region and multi-cloud deployments, ensuring systems scale globally - Act as the connective tissue between teams—driving consistency without slowing people down Requirements - 8–15 years as a backend or platform engineer, with a clear focus on developer productivity - Experience working in high-growth engineering teams (40–100+ engineers) - Strong expertise in JavaScript/TypeScript, with solid computer science fundamentals - Proven experience improving build systems, deployment pipelines, or developer workflows - Hands-on experience with monorepos and build tools (e.g. Bazel, Nx, TurboRepo) - Deep understanding of distributed systems and how they behave at scale - Ability to jump into complex backend systems and understand constraints quickly - Strong leadership instincts—can influence, align teams, and drive initiatives end-to-end - Background in product engineering environments (not purely DevOps/SRE/infrastructure) Benefits - $250,000 - $320,000 USD - Equity in a high-growth, late-stage startup environment - Fully remote working across the US and Canada - Health, dental, and vision coverage - Flexible working environment with high autonomy - Opportunity to work on globally distributed systems at real scale

Role Description A growing and forward-thinking technology organization is seeking a Systems Administrator to manage and optimise its core internal systems and SaaS infrastructure. This role will act as the primary IT resource for the company, ensuring the stability, security, and performance of essential platforms that support day-to-day operations. The position will work closely with a distributed technical team (based in China) to maintain systems, troubleshoot issues, and implement improvements that enhance productivity and security across the organization. This opportunity is well suited to a proactive and highly organised IT professional who is comfortable operating independently while collaborating with global colleagues. Operates mainly on PST hours, but will require some flexibility on hours at points to collaborate with team members around the globe. Responsibilities - Oversee administration of core SaaS platforms including Google Workspace, Microsoft 365, HubSpot, and collaboration tools - Manage user access, account provisioning, permissions, and authentication systems - Maintain security protocols including identity management, MFA, and SSO policies - Monitor system health, performance, and usage across internal platforms - Provide technical support to employees and resolve issues related to accounts, devices, and integrations - Maintain internal IT documentation, system configurations, and operational procedures - Support onboarding and offboarding by managing device setup, access permissions, and software provisioning - Improve operational efficiency through system automation, integrations, and configuration updates - Manage vendor relationships, software licensing, and platform subscriptions - Collaborate with a global IT team on system improvements, troubleshooting, and infrastructure initiatives Qualifications - 4+ years of experience in Systems Administration, IT Operations, or a similar role - Hands-on experience managing Google Workspace and Microsoft 365 environments - Experience administering SaaS platforms such as HubSpot, Slack, Zoom, or comparable tools - Strong understanding of identity and access management, SSO, and multi-factor authentication - Experience supporting distributed or remote teams - Ability to operate independently while collaborating with technical colleagues across time zones - Experience with identity providers such as Okta or Azure AD - Familiarity with device management or endpoint management tools - Experience with SaaS integrations and workflow automation - Knowledge of security best practices and compliance considerations - Experience working in high-growth technology environments is beneficial - Mandarin language skills are considered an asset

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description They are looking for a motivated and high-performing Account Executive to join their growing sales team. In this role, the successful candidate will focus primarily on business development, acquiring new customers and expanding the company’s footprint among agencies and enterprise brands. The ideal individual has experience selling SaaS solutions and a strong understanding of the retail media and digital advertising landscape. They should be comfortable engaging senior decision-makers, building strategic relationships, and guiding prospects through the full sales cycle. Candidates based in Los Angeles, Seattle/Bellevue, New York City, or Toronto are preferred. Responsibilities - Develop a deep understanding of the retail media landscape and emerging advertising technologies - Deliver compelling product presentations and demonstrate clear business value to senior stakeholders - Consistently achieve and exceed revenue targets through disciplined pipeline management - Position themselves as a trusted advisor on how artificial intelligence can enhance advertising performance - Proactively build pipeline through outbound prospecting while also converting inbound opportunities - Monitor industry developments, competitive activity, and evolving customer needs to uncover new opportunities - Manage the full sales process from initial engagement through negotiation and closing - Maintain accurate and up-to-date information within the CRM system - Work cross-functionally with marketing, product, and customer success teams to ensure a seamless customer experience Qualifications - Bachelor’s degree preferred - At least three years of experience selling SaaS solutions - Minimum two years of outbound prospecting experience preferred - Prior experience within the retail media or digital advertising industry - Ability to operate both independently and collaboratively in a fast-paced, high-growth environment - Strong negotiation and relationship-building skills - Experience creating persuasive proposals and managing CRM and productivity tools - Solid understanding of digital advertising channels across e-commerce platforms, including paid search, video, and display - Demonstrated ability to use a consultative sales approach and develop tailored client solutions - Willingness to travel when required Benefits - Competitive compensation structure - Comprehensive benefits - Unlimited paid time off - Collaborative work environment where innovation and professional growth are encouraged

Role Description They are seeking a Staff-level Unity VR Engineer to take technical ownership of their VR client on Meta Quest devices. This role is equal parts architecture, execution, and leadership. The engineer will: - Design core systems - Lead the development of major features - Guide technical direction across the VR codebase While still deeply hands-on, this role sets standards, mentors others, and ensures the VR experience remains performant, scalable, and adaptable as hardware and platforms evolve. The successful candidate will be located within the US, ideally in a CT time-zone, although they are more focused on finding the right candidate, rather than the right location. Qualifications - Extensive professional software engineering experience, with deep specialization in Unity-based VR development within gaming (AAA or Indie) or simulators. - Strong command of C#, the Unity engine, and Meta Quest platform constraints. - Proven ability to design and lead large-scale, performance-critical systems. - Hands-on experience optimizing applications for standalone VR hardware. - Clear communicator with strong mentoring and leadership skills. Requirements - Design and own foundational VR systems including interaction models, rendering flows, asynchronous operations, and scene/state management. - Establish technical patterns and long-term architectural direction for Unity-based projects. - Evaluate new XR and Meta Quest SDK capabilities and introduce modern practices where appropriate. - Lead the delivery of high-impact VR features such as training flows, interaction mechanics, physics-driven systems, mixed-reality enhancements, and in-world UI. - Ensure experiences are polished, stable, and optimized across current and future Quest devices. - Collaborate with backend teams to integrate user data, scoring systems, profiles, leaderboards, and real-time events. - Optimize frame rate, memory usage, load times, and rendering pipelines on standalone VR hardware. - Implement profiling, diagnostics, and internal tools to improve visibility into runtime behavior. - Maintain and improve Unity build pipelines, error tracking, and telemetry systems. - Mentor senior and mid-level engineers through code reviews, pairing, and architectural guidance. - Partner with product and design teams to balance creative vision with technical feasibility. - Work closely with backend and adjacent platform teams on shared systems and data flows. Benefits - This role is suited to an engineer who enjoys shaping systems as much as shipping features—someone who wants their technical decisions to ripple across a product and a team. - Opportunity to influence architecture, raise engineering standards, and build immersive VR experiences that perform at scale. - Exciting ownership, technical leadership, and the challenge of pushing VR forward.

Role Description They are seeking an AI Product Manager to design and deliver intelligent product capabilities that sit at the intersection of user needs, machine learning, and business strategy. This role owns the development of AI-powered features ranging from optimization and recommendations to reporting intelligence, automated workflows, and emerging generative experiences. This position is well suited for someone who enjoys working hands-on with technical teams while staying deeply connected to real customer problems. The role partners closely with engineering, data science, and design to ensure AI systems deliver meaningful, trusted outcomes. Responsibilities - AI Product Strategy - Define and evolve the roadmap for AI-driven functionality, including prediction models, optimization systems, scoring frameworks, and insight-generation tools. - Translate complex customer challenges into machine learning opportunities, thoughtfully balancing automation with human oversight. - Collaborate with data science, engineering, and design to shape explainable and reliable AI behavior. - Cross-Functional Delivery - Work closely with engineering, data science, design, and operations teams to bring AI products from concept to production. - Align business partners, go-to-market teams, and leadership through clear priorities, metrics, and product narratives. - Lead discussions around feasibility, including data readiness, algorithmic tradeoffs, and performance constraints. - Model and Data Lifecycle - Partner with data science to define data needs, training approaches, evaluation methods, and success criteria for models. - Design and run experiments such as A/B tests, offline evaluations, and iterative model improvements. - Establish feedback loops between users, models, and outcomes to drive continuous improvement. - User Experience and Adoption - Ensure AI features are easy to use, dependable, and transparent for both customers and internal teams. - Shape workflows, interfaces, and explanations that build trust in AI-driven recommendations. - Balance automation with appropriate configurability, safeguards, and override mechanisms. - Product Execution - Own product documentation including requirements, specifications, user stories, and acceptance criteria. - Prioritize initiatives based on customer impact, data opportunity, technical feasibility, and strategic value. - Track success using metrics such as accuracy, lift, ROI, adoption, latency, and user satisfaction. Qualifications - Bachelor’s degree in Computer Science, Engineering, AI/ML, Business, or a related field. - 2–5 years of product management experience, preferably working with data- or ML-driven products. - Proven ability to deliver products end-to-end in technical, data-rich environments. - Solid understanding of machine learning concepts including model training, evaluation, prediction systems, and optimization logic. - Familiarity with data pipelines, feature engineering, and experimentation frameworks. - Experience working in Agile environments with engineering and data science teams. - Strong communication skills with the ability to explain complex AI concepts to non-technical audiences. - Analytical mindset with experience using SQL, dashboards, or data analysis tools. - Mandarin language skills to support cross-regional collaboration. Preferred Qualifications - Experience in advertising technology, marketing platforms, retail media, or demand-side systems. - Exposure to generative AI, large language models, agent-based workflows, or retrieval-augmented systems. - Experience designing explainability, trust, safety, or model governance features. Apply Now This role offers the chance to build practical AI products that directly influence customer outcomes at scale. If they enjoy solving complex problems, collaborating across disciplines, and shaping how AI is used responsibly in real-world systems, they are encouraged to apply and be part of what comes next.

Role Description They are looking for a Staff-level JavaScript engineer to step into a Squad Lead position and take ownership of a critical backend migration. This role blends deep hands-on engineering with technical leadership. The successful candidate will remain an individual contributor, writing production code daily, while also guiding architectural direction, mentoring engineers, and setting the bar for delivery and quality across their squad. This role sits at the intersection of execution and influence, leading by example, not by abstraction. The successful candidate will be located within the US, ideally in a CT time-zone, although they are more focused on finding the right candidate, rather than the right location. Responsibilities - Lead a small engineering squad, supporting sprint execution, technical decision-making, and code quality - Design, evolve, and maintain scalable backend services using NodeJS, NestJS, TypeScript, and PostgreSQL - Own architectural outcomes for APIs, integrations, and data flows across distributed systems - Improve system reliability, performance, and scalability through thoughtful database design, caching strategies, and service optimization - Establish and uphold engineering best practices around testing, observability, logging, and security - Partner closely with DevOps tooling and cloud infrastructure, including CI/CD workflows and AWS-based services - Mentor engineers through code reviews, pairing, and architectural guidance - Collaborate with product, QA, and leadership to translate business needs into durable technical solutions - Act as a cultural multiplier, reinforcing high standards, pragmatic decision-making, and clean system design Requirements - Strong preference for prior experience in gaming (AAA or Indie), VR or simulators. - Prior experience leading a small team of engineers. - Exposure to smaller organisations/the start-up environment will be highly regarded. - Extensive backend engineering experience, with deep hands-on expertise in NodeJS and NestJS - Strong command of TypeScript and comfort working across API layers and adjacent frontend codebases when needed - Proven experience designing and operating relational databases, with PostgreSQL strongly preferred - Solid understanding of caching technologies such as Redis or managed equivalents - Demonstrated experience leading small teams or owning large technical initiatives - Strong background in API design, including versioning and backward compatibility - Practical AWS experience across compute, storage, and database services - Familiarity with infrastructure-as-code tools and cloud-native deployment patterns - Deep understanding of the software development lifecycle, including CI/CD, production support, and rollback strategies - Clear, confident communicator who balances autonomy with collaboration Nice to Have - Experience with event-driven systems or message queues - Exposure to observability, metrics, or distributed tracing platforms - Background working in both early-stage and scaled product environments Benefits - This is an opportunity for an experienced engineer who still loves to build, but wants their technical judgment to matter. - They’ll be trusted with meaningful ownership, real architectural influence, and the chance to leave systems better than they found them. - If leading through code, mentoring others, and shaping reliable backend platforms sounds like the right challenge, let’s start the conversation.

Role Description They are seeking a React Native Developer to take a leading role in shaping their mobile ecosystem. This person will drive performance and reliability across platforms, and play a role in delivering white-labelled mobile applications used by customers in demanding, real-world environments. Work closely with product leaders, designers, and backend engineers to build cohesive experiences across platforms. This is a hands-on position for someone who wants to make a direct impact on product direction. This role can be done 100% remote, with a preference for candidates within an MT timezone. Responsibilities - Mobile Development & Architecture - Design, build, and maintain production-grade React Native applications for Android, with selective work across iOS. - Develop reusable, high-quality UI components with consistent behaviour across platforms. - Bridge React Native with native Android and iOS layers to achieve performance and stability at scale. - Web Development & Architecture - Contribute to the web application using React, Tailwind CSS, and modern front-end tooling. - Maintain design and functional parity between mobile and web platforms. - Support deployment and optimisation workflows using Nginx and related technologies. - Collaboration & Delivery - Partner closely with product, design, and backend teams to translate concepts into polished user experiences. - Participate in architectural design, sprint planning, and technical reviews. - Deliver features end-to-end with a strong focus on quality, performance, and usability. - Quality, Testing & Performance - Write clean, well-structured, and well-documented code with meaningful test coverage. - Contribute to CI/CD pipelines that automate testing and releases. - Proactively identify and resolve performance issues, memory leaks, and UI inconsistencies. Qualifications - 3+ years of professional mobile development experience, including 2+ years working with React Native. - Native Android development (Kotlin/Java) OR working knowledge of iOS (Swift/Objective-C). - Proficiency with JavaScript/TypeScript, React Native internals, and native module integration. - Experience building web applications using React, Tailwind CSS, and modern front-end toolchains. - Exposure to CI/CD tooling (Fastlane, GitHub Actions, Bitrise, EAS Build). - Understanding of REST APIs, offline storage strategies, and mobile performance optimisation. - Excellent communication skills and the ability to own complex problems from design to production. - Self-directed, pragmatic, and comfortable operating in fast-moving product environments. - Start-up experience preferred. Benefits - This is an opportunity to work on a meaningful product used in real operational environments, alongside experienced founders and a technically strong team. - If you’re excited by building reliable, high-performance mobile systems that solve real problems, and want your work to matter beyond yet another consumer app, this role offers both challenge and impact.